Patient Experience Summary

Patients consistently praise the medical professionals at Crown Street Surgery for their clinical expertise, attentive listening, and compassionate approach to care. Doctors and nursing staff are frequently described as thorough, well-informed, and genuinely committed to patient wellbeing, with many noting they felt heard and reassured during appointments. Reception and administrative staff also receive recognition for their courtesy and responsiveness, contributing to an overall positive care experience.

Appointment access and booking remain significant challenges for many patients. The system requires calling precisely at 8am to secure same-day or future appointments, with extended waiting times reported when lines are busy. The electronic booking platform experiences ongoing technical problems, and patients express frustration with the lack of advance booking options. Additionally, some patients report inconsistent reception experiences and difficulties with prescription management through digital systems.

Waiting times for appointments and procedures have been noted as lengthy in some cases, though the quality of clinical care once seen typically exceeds expectations. A small number of patients have raised concerns about reception staff courtesy and the overall accessibility of services, particularly for those with limited digital literacy. Despite these operational challenges, the practice demonstrates strong clinical standards and maintains patient confidence in the medical expertise available.

Appointment

68.90 %
Great

Reception

75.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

84.20 %
Great

Seen on time

72.15 %
Great

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AC

Andrew C. Google one year ago

Rating

Great!

Excellent care and thorough medical examination

I received immediate attention and Dr. Sagar conducted a comprehensive examination. Much appreciated.

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ED

Eilis D. Google one year ago

Rating

Excellent!

Compassionate and professional medical support

Exceptional service and attention to detail. The staff went above and beyond to ensure my complete satisfaction. Every aspect of my experience was handled with professionalism and genuine concern. I couldn't have asked for better treatment or support.

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SO

Sereena O. Google one year ago

Rating

Excellent!

Great care through pregnancy and beyond

Couldn't find any issues with the medical practice, from helping me manage my pregnancy-related nausea to providing immunizations for my young child.

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SB

Sally B. Google one year ago

Rating

Excellent!

Compassionate doctor provides exceptional medical care

Dr. Mohammed was exceptional and demonstrated a comprehensive, meticulous approach to my care. Her demeanor was incredibly compassionate and empathetic, which truly enhanced the overall experience. I was thoroughly impressed by the high-quality medical treatment I received.

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LF

Libaan F. Google one year ago

Rating

Bad!

Terrible service from uncaring medical practice staff

Incredibly discourteous employees who display a complete lack of empathy. Their customer service is shockingly unprofessional. Having been a lifelong patient at this practice, I'm deeply disappointed by their current attitude and approach.

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BA

Belaynesh A. Google one year ago

Rating

Excellent!

Compassionate and professional service exceeded expectations

This establishment exemplifies true professional standards. I was treated with genuine empathy and understanding during my experience.

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PP

Purplecat P. Google one year ago

Rating

Excellent!

Exceptional support from a caring customer representative

Exceptional customer support provided by Ms Macdonald - truly appreciated! 💕

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MM

Masuma M. Google one year ago

Rating

Excellent!

Compassionate healthcare that truly makes a difference

I experienced exceptional medical attention from my physician, characterized by prompt, professional, and compassionate service. The entire interaction was incredibly comforting. Moreover, every member of the healthcare team demonstrated an outstanding level of support and kindness.

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JK

Jude K. Google one year ago

Rating

Excellent!

Compassionate care that exceeded my expectations

I have been thoroughly impressed by the exceptional level of care and support this medical practice provides in addressing my healthcare requirements.

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AA

A A. Google one year ago

Rating

Excellent!

Exceptional care beyond my wildest expectations

I was sent to this medical facility by my primary care physician, and I couldn't be more thrilled with my experience. The staff's efficiency and compassion were truly exceptional, setting a new standard for patient care that exceeded all my expectations.

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AF

Alain F. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and skilled staff

I have been receiving medical care at the Crowne surgery for an extended period, and I cannot express enough praise for the exceptional doctors, receptionists, nurses, and staff members who make this clinic truly outstanding. The Crowne surgery stands out as a remarkable healthcare facility. Special appreciation goes to Nurse Sheryl, who demonstrates remarkable skill in performing blood draws with minimal discomfort Heartfelt thanks to the entire team A. F

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WB

Waleed B. Google one year ago

Rating

Excellent!

Lifelong care from an amazing local practice

Look, no general practice is without flaws. This is the National Health Service; chronically underfunded, stretched thin, and burdened with immense pressure. Despite this, Crown Street Surgery has been my healthcare home for at least two decades. They've witnessed my journey from childhood to adulthood, consistently supporting me through my health challenges, particularly during my struggles with asthma in my younger years. Every physician here is compassionate, and the administrative team is incredibly supportive and kind. My sincere gratitude goes to Dr Patel.

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RJ

Roey J. Google one year ago

Rating

Excellent!

Smooth annual checkup with caring professional

Excellent yearly check-up with Georgina just now. Punctual appointment. Surprisingly smooth blood work! She addressed all my inquiries and committed to forwarding specific matters to the physician for further consideration.

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DT

David T. Google one year ago

Rating

Excellent!

Great service with exceptional professionalism

The service exceeded my expectations with its high-quality and competent approach.

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GH

Gill H. Google one year ago

Rating

Excellent!

Compassionate care at its absolute finest

I just had an incredibly supportive phone consultation with Dr Patel today. I left the call feeling confident about our discussed approach. My overall experience with Crown Street has consistently been top-notch, and I deeply appreciate the dedication of all the medical professionals and support staff.

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PR

Pallavi R. Google one year ago

Rating

Excellent!

Compassionate care with professional and attentive staff

The medical practice and its entire team, from healthcare professionals to administrative personnel, have consistently demonstrated exceptional support and attentiveness. The physicians are comforting and have proven to be reliably competent throughout my interactions.

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YS

Yunisha S. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Shah provides exceptional care and truly listens attentively to patients. I'm grateful for the assistance I received today and want to express my sincere appreciation for the outstanding service.

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AK

Ali K. Google one year ago

Rating

Excellent!

Exceptional care from a truly compassionate doctor

Dr. Shah demonstrates genuine empathy, actively listens, and explains things clearly. Her medical approach is extremely competent, and I felt completely comfortable throughout my appointment. I appreciate the exceptional level of care I received.

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EG

Ella G. Google one year ago

Rating

Excellent!

Nurse Sheryl made my blood draw a breeze

Nurse Sheryl is absolutely fantastic! I've never experienced such a smooth blood draw before - totally painless and effortless, much appreciated! 🙏🏼 💛

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JP

Jacqueline P. Google one year ago

Rating

Excellent!

Exceptional care from crown street medical team

I am truly amazed by the exceptional care provided by the medical team at Crown Street. Today, Dr. Newth personally called to follow up on my blood pressure monitoring at home. I was thrilled to hear positive feedback about my progress and learn that I can now reduce one of my blood pressure medications. I cannot praise this practice enough for their outstanding commitment to my health and well-being. My heartfelt gratitude goes out to them.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89922010
  • Crown Street Surgery 2 Lombard Ct,Crown Street Acton London W3 8SA

Patient Experience Summary

Patients consistently praise the medical professionals at Crown Street Surgery for their clinical expertise, attentive listening, and compassionate approach to care. Doctors and nursing staff are frequently described as thorough, well-informed, and genuinely committed to patient wellbeing, with many noting they felt heard and reassured during appointments. Reception and administrative staff also receive recognition for their courtesy and responsiveness, contributing to an overall positive care experience.

Appointment access and booking remain significant challenges for many patients. The system requires calling precisely at 8am to secure same-day or future appointments, with extended waiting times reported when lines are busy. The electronic booking platform experiences ongoing technical problems, and patients express frustration with the lack of advance booking options. Additionally, some patients report inconsistent reception experiences and difficulties with prescription management through digital systems.

Waiting times for appointments and procedures have been noted as lengthy in some cases, though the quality of clinical care once seen typically exceeds expectations. A small number of patients have raised concerns about reception staff courtesy and the overall accessibility of services, particularly for those with limited digital literacy. Despite these operational challenges, the practice demonstrates strong clinical standards and maintains patient confidence in the medical expertise available.

Appointment

68.90 %
Great

Reception

75.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

84.20 %
Great

Seen on time

72.15 %
Great
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