Crown Street Surgery

Heartless service destroys patient's hope and dignity

Deeply distressing how they handle patients, especially those battling cancer and severe medical conditions... Their attitude is completely indifferent... Attempting to schedule appointments by phone is a nightmare... The staff comes across as callous and unsympathetic, showing zero concern for patients in dire straits... It feels like you're an inconvenience to them... This is far from what healthcare should represent!

Terrible healthcare service that left me frustrated

The level of service is utterly unacceptable. The only way to schedule an appointment is through a same-day phone call - assuming you can even get through. There's absolutely no option for booking ahead, even if you physically visit the clinic to request one. I was also told, directly in person, that when I couldn't recall the exact name of a repeat prescription, I should go to a local pharmacy to verify it, despite the staff member having the information readily displayed on their computer screen. The customer service is shockingly poor. Thankfully, changing medical practices is possible, and I've done precisely that - after four decades of being a patient at Crown Street Surgery.

Compassionate doctor helps navigate diabetes journey

Dr. Sagar provided exceptional care. As a newcomer to managing diabetes, I found his guidance on insulin incredibly helpful and supportive. His primary commitment was ensuring I received top-quality medical attention and comprehensive treatment.

Professional and attentive doctor with great advice

Dr. Shah responded promptly and provided me with thorough, detailed advice regarding my medical concern.

Exceptional wound care with compassion and skill

Sheryl deserves immense gratitude for the exceptional treatment and compassion shown during my wound care sessions. Their professional demeanor, meticulous approach, and empathetic manner significantly contribute to my healing process. They consistently prioritize my comfort, communicate with clarity, and offer supportive guidance whenever necessary. The quality of care and commitment they demonstrate is truly remarkable. I consider myself incredibly lucky to have such a competent and understanding nurse managing my medical needs. I cannot recommend them highly enough!

Helpful service exceeded my expectations today

Streamlined and clearly articulated. Appreciative of the thorough communication and smooth process.

Compassionate doctor who truly listened and helped

Incredibly helpful primary care physician who thoroughly explained everything and dedicated ample time to addressing my concerns

Exceptional care through decades of medical excellence

I've been a patient at this medical practice since the turn of the millennium, which means more than 25 years of exceptional care. Throughout this time, the staff and physicians have consistently made me feel appreciated and respected. Their professional approach and training have proven resilient during various shifts and difficult periods. There was a brief period of administrative inefficiency in the aftermath of the pandemic, but they quickly rectified this, demonstrating their robust training and strategic hiring practices. Kudos to Crown Street Surgery, and my sincere appreciation.

Amazing doctor with incredible front desk support

Dr. Shah is an exceptional physician - truly top-tier! Maxime, the front desk staff, provides remarkable service. Absolutely impressive so far!

Exceptional care from a skilled and compassionate doctor

My consultation with Dr Mahommed today was outstanding. Personable, assured, and expert, she addressed my concern with remarkable precision, expertise, and empathy. An absolute delight; my sincere appreciation to Crown Street for delivering such exceptional, top-tier care.

Quick and reliable service with a smile

Timely and efficient! I truly appreciate your attentiveness and dedication.

Compassionate doctor who truly listens and cares

The most compassionate physician truly listened to my concerns, making me feel genuinely validated. I was completely comfortable during our interaction. My sincere appreciation goes out to them 💓

Professional and caring medical consultation

During my recent appointment with Dr Mohammed, I experienced an exceptional consultation. She demonstrated remarkable attention to detail and maintained a high level of professionalism, carefully listening to my concerns and providing comprehensive responses to all of my inquiries.

Exceptional care from a compassionate medical professional

During my recent Asthma consultation with Ms. Mcdonald, I was thoroughly impressed by the exceptional care provided. Her professionalism and expertise were truly remarkable. She consistently demonstrates an incredible ability to explain things clearly and offer comprehensive support. The quality of service I experienced was simply superb, surpassing my expectations. I am genuinely grateful for her dedicated approach and would like to express my sincere appreciation. My warmest wishes go out to her for continued success.

Nisha saved the day with her exceptional service

Nisha at the front desk was incredibly compassionate and supportive. During a two-hour conversation with the hospital, she stood out as the most empathetic and accommodating staff member I've encountered. I truly appreciate her assistance.

Exceptional medical care with compassionate staff

The medical staff here are incredibly compassionate and attentive. From the doctors and nurses to the front desk team, everyone demonstrates exceptional kindness. Whenever I reach out when I'm unwell, they're always eager to assist and provide top-notch medical support. I wholeheartedly endorse this practice!

Compassionate doctor who truly cares about patients

Dr. Mohammed is an incredibly compassionate and skilled physician. I am truly grateful for his excellent care and kindness.

Compassionate doctor who truly cares about patients

Dr. Kirtchuk provided outstanding care during my visit. Her approach was both warm and compassionate while maintaining a high level of professionalism. She expertly put me at ease, offering reassurance and conducting a comprehensive examination with great attention to detail.

Great care despite parking challenges

Dr. Shah and her team were incredibly welcoming, which significantly eased my anxiety during the procedure. She meticulously walked me through each stage, ensuring I was fully informed about what was happening. I cannot recommend her highly enough. The reception staff were somewhat detached, though not overtly unpleasant. The single-lane access road made parking quite challenging. My advice is to give yourself extra time. It might be beneficial if the practice could provide parking information on their website.

Exceptional care from a compassionate doctor

I'm grateful to Dr. Kirtchuck for the exceptional treatment that significantly enhanced my time at Crown Street.