Cruddas Park Surgery

Phone receptionist wouldn't pass urgent messages on

The telephone staff were quite rude, particularly one individual. They did not seem to listen to my concerns and appeared unwilling to relay messages to the doctor. When the doctor called regarding an urgent matter and I attempted to return the call, I was told to ring back on Monday instead, which felt dismissive given the urgency the doctor had indicated. This experience was frustrating and has happened on multiple occasions in the past. Due to these repeated interactions, I have decided not to continue attending this surgery while this staff member remains employed there.

Consistent care with flexible appointment options

I have been a patient at this practice for seven years and have consistently found all the clinical staff to be excellent and responsive. The surgery provides a variety of appointment slots and services to suit different needs.

Reception staff made registering straightforward

The reception team at the practice were friendly and provided excellent assistance when I joined as a new patient.

Staff were always helpful and understanding

I have consistently had positive experiences with the team at this surgery, finding them to be consistently supportive and accommodating.

Phone queue didn't help with my problem

It feels futile to contact the surgery as they simply ask what you think should be done rather than providing their own assessment. The clinical staff seem unmotivated in their approach. If you're unwell, it appears the only viable options are to attend hospital or accept the situation.

Difficult to reach by phone

It is extremely difficult to reach the practice by telephone. The surgery appears to create barriers that discourage patients from voicing concerns about their experiences with healthcare services. This practice would be best avoided.

NHS app messaging works better than phone lines

I have found that contacting the surgery is best done through the NHS app by logging details of what needs to be discussed with the GP, rather than attempting to book a traditional appointment. Using this method, I have been able to connect with my GP. Since registering with this surgery two weeks ago, I have experienced significant difficulty accessing appointments. I made multiple call attempts on various days and times, but consistently encountered either engaged tones or voicemail. The appointment booking function on the website appears to be non-functional, and the NHS app shows no available slots. When I tried reaching out by email to explain my repeated unsuccessful attempts to call, I was directed back to telephone contact. This situation is concerning as my medication supply is diminishing. It seems questionable that the surgery continues to accept new patients when the current system appears unable to meet their healthcare needs promptly.

Impossible to get through on the phone

The telephone service appears to be consistently difficult to access throughout the day. Attempting to reach someone by phone proves to be a frustrating experience.

Impossible to get through on the phone

I called early in the morning only to be told the surgery was not yet open, then found the line continuously busy for an extended period afterwards. It proved extremely difficult to secure an appointment, and I found the online booking system to be frustratingly unhelpful.

Phone lines constantly busy, appointments unavailable

I found this surgery to be unreliable overall. The telephone line appears to be constantly busy throughout most working days from mid-morning onwards. Apart from one clinician who is no longer there, I felt the medical staff were not attentive to patient needs. The reception team, while polite, consistently informed me that appointments were unavailable, with suggested alternatives being months away. My experience with this practice over the past year has been quite poor. I experienced a severe allergic reaction lasting two weeks, during which I did not contact the surgery initially. When I eventually called to explain my distress, I did not receive a callback that day and had to attend an urgent care centre instead. Even after four weeks of ongoing symptoms and sleep disruption, when I finally secured an appointment, I was extremely let down by the care provided.

Helpful staff who answered calls promptly

I'm very pleased with the recent service provided by the surgery. All of the clinical team and support staff have been extremely helpful. I would like to express my gratitude to everyone involved. When I recently needed assistance, I consistently received prompt responses to my inquiries.

Grateful for the vaccination support team

I wanted to express my gratitude to the whole team and the various former medical and healthcare practitioners who came back to assist during the recent health crisis. I'm truly appreciative of these individuals for volunteering their time to organise dedicated clinics to help patients receive their immunisations. Thank you very much indeed!

Reception staff weren't helpful with appointments

I have been a patient at this practice for many years and have found the service to be disappointing. The reception staff have not met my expectations. I recently discovered that another local practice operates during standard hours, whereas this surgery has had difficulties accommodating new appointments. Overall, my experience with this practice has been unsatisfactory and I have decided to seek care elsewhere.

Reception blocked access to proper follow-up care

Following discharge from hospital, I was advised to attend a follow-up appointment for post-operative care. Unfortunately, the surgery failed to attend this appointment as scheduled. When I contacted them to rearrange, I was told to book a slot for the following week. Upon calling back to secure an appointment, I was directed to attend a walk-in centre instead, as they claimed to have no availability. However, I was not informed that the walk-in centres I visited were actually closed at that time. Given that I was recovering from a significant procedure, this experience was frustrating. I felt the administrative staff were unhelpful in resolving the situation. I am grateful to the hospital for stepping in and providing the care that should have been coordinated by the surgery.

Reception staff could've been kinder today

I have been a patient at this practice for over three years and have consistently had a positive experience. However, when I recently contacted the practice to request some information, I found the reception staff member to be rather curt in their manner. This interaction left me feeling somewhat uncomfortable about making the call.

Friendly reception staff and welcoming practice

Excellent healthcare provider that I've experienced, and I've recently relocated back to the area and am in the process of re-registering! The front desk team are wonderful as well!

Friendly reception staff made the visit pleasant

Positive

Professional care and helpful reception staff

Apart from one clinician, my experience has been excellent. I have no complaints about this practice whatsoever. The medical staff are highly professional and courteous, and have provided me with outstanding care.

Refused mental health support without explanation

I have been seeking mental health support but have encountered repeated reasons why it cannot be provided. Despite my willingness to receive help, I have not been able to access the assistance I require.

Phone lines constantly busy and unresponsive

Terrible experience. I attempted to contact the practice multiple times without success, as the line was consistently unavailable during what should have been normal operating hours on a weekday morning. This is an extremely frustrating situation for a medical practice.