Cumberland House Surgery

Exceptional customer care during peak business hours

Never a letdown when it comes to top-notch assistance, even during peak rush hours 😊

Unprofessional doctor googles medical advice mid-consultation

During my recent medical consultation, I inquired about halting milk production, and to my dismay, the healthcare professional proceeded to browse online resources right in front of me, searching through symptoms and potential treatments via Google 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

Exceptional care from a truly compassionate medical team

I've been a patient at this medical practice for half a decade and hold every single staff member in the highest regard. Whether it's the welcoming receptionists, the attentive practice nurse, healthcare assistants, pharmacist, or doctors, I've interacted with each of them at various points over the years, and they've consistently been exceptional. During a period when our struggling National Health Service is facing immense challenges, the team at this surgery genuinely demonstrates compassion, actively listens, and provides invaluable support. I can sincerely say I have absolutely no complaints. They are a truly outstanding group of healthcare professionals!

Lifelong patient with unwavering trust in healthcare

I've been a patient at this medical practice my entire life, now at 63 years old, and I've never had a single reason to voice a complaint. The reception staff, doctors, and nurses have consistently provided exceptional service. Every single aspect of this surgery meets my complete satisfaction. Ann Lonsdale

Disappointing healthcare with zero patient communication

Shameful. Still waiting for any acknowledgment from my complaint to the practice manager. It seems the compassionate approach of healthcare professionals has completely vanished.

Frustrating healthcare system fails patient's urgent concern

Wasted nearly an hour trying to contact the medical practice regarding a breast lump, and because I wasn't feeling up to calling early morning, the receptionist told me to ring back tomorrow at 8am since they don't allow advance booking. The healthcare system is absolutely ridiculous 😳

Frustrating healthcare experience with inconsistent service

Every time I visit, I encounter a different doctor. The clinic insists on booking appointments solely at 8:30 AM, and today I found myself behind 50 other people in the queue at that exact time. Previously, I requested a callback but was met with complete silence. It seems they've manipulated COVID protocols as an excuse to restructure their operations, with zero consideration for the patient experience.

Perfect product meets all my expectations

Outstanding.

Disappointing decline in medical care and service

Since new doctors have joined and the reception team has been updated, the service and medical care have become exceptionally excellent.

Amazing doctor who truly changed my life forever

Dr. Mcgough has truly been a lifeline for me. The care and support he's provided over the last five months are simply indescribable. He's an exceptional physician who demonstrates profound compassion for his patients, and I'm incredibly grateful for the incredible connection we've established. He absolutely deserves recognition for his outstanding work 🥇

Worst healthcare experience ever terrible communication

Subpar patient care from the administrative and front desk staff. Extremely inadequate communication, coupled with curt and nearly discourteous interactions. No response to my email, and no acknowledgment of my complaint submitted to the surgery manager. Overall, a thoroughly disappointing experience.

Exceptional healthcare with caring and professional team

The medical professionals here are exceptional. Every member of the team displays a warm and courteous demeanor. I have absolutely no complaints whatsoever.

Terrible customer service from unresponsive staff

Front desk staff are completely unresponsive! It seems like they deliberately ignore incoming calls and just stare at the ringing phone without taking any action!

Dangerous doctors fail mental health patient completely

Dr Irvine and Dr Grimes demonstrate severe professional misconduct and a complete lack of compassion for patients struggling with mental health challenges. They appear deliberately provocative towards vulnerable patients in distress and systematically avoid providing appropriate medical support while documenting misleading information to protect themselves. Dr Grimes specifically denied me a medication prescription I was legally entitled to receive and subsequently removed me from their patient list after displaying condescending behavior that exacerbated my mental health crisis. Another healthcare professional ultimately approved the prescription she initially refused, yet no communication was made to inform me of this resolution. As a result, I now face a potential medication gap during the holiday period, and my toddler and I are without a primary care physician due to Dr Grimes' professional negligence. These two problematic practitioners have fundamentally undermined the reputation of the entire medical practice. In stark contrast, Dr Mgcoth and Dr Speed were my exclusively trusted healthcare providers, and recent interactions with Dr Roseberry and Dr Salvajah demonstrated genuine understanding, empathy, and professional responsibility. I am bewildered by how two physicians can operate with such dramatically different ethical standards, ultimately causing the disintegration of my previously trusted medical practice.

Terrible service and misleading patient guidance

I visited the medical practice with my mother for an appointment and spotted a notice discouraging patients from booking flu vaccinations at nearby pharmacies. I find it absolutely unacceptable that they're attempting to restrict patients' freedom of choice regarding NHS services. As a result, I'll be transferring my mother's medical records and seeking care elsewhere.

Frustrating wait time ruins healthcare experience

Not my personal physician's office, but one I visit for my father-in-law. Attempting to schedule an appointment for my ill spouse. Currently stuck behind more than 25 people in the waiting line. This situation is completely ridiculous.

Frustrating medical practice with poor communication

The medical staff constantly rotates, and their front desk is incredibly difficult to contact. It wasn't always this problematic, but over time, the situation appears to be progressively deteriorating.

Terrible service but one doctor saved the day

Battling a severe pain on my left side for a quarter of a year. The front desk staff act like they're untouchable. It's impossible to get through to them. The hospital has been exceptional. However, this medical practice has been completely unhelpful. Except for Dr. Keith and now currently, there's no medical coverage because the doctors are on vacation. They really should have proper backup arrangements.

Frustrating delay with my essential medication

Visited the pharmacy to pick up my recurring medication five days after submitting the request, only to discover it hadn't been handled at all!

Exceptional service beyond my wildest expectations

Exceptional experience! The team absolutely merits recognition for their dedication. They are genuinely committed to supporting clients and have been incredibly impressive in every way.