Cumberland House Surgery

Convenient healthcare spot with everything you need

A top-notch neighborhood medical center featuring its own in-house medication dispensary

Compassionate doctors who truly care for my family

I feel compelled to express my deep appreciation for the incredible medical professionals who have cared for my children throughout the past four years. Whenever I need urgent medical attention for my kids, they consistently go above and beyond, squeezing in appointments between other patients and ensuring same-day consultations. Just recently, when my infant was feeling poorly, I received an appointment and prescription within a mere 60 minutes on a Friday afternoon. Doctors Selvarajah, Speed, and Irvine have all demonstrated exceptional compassion and support. Their level of care is truly unparalleled, and I cannot recommend them highly enough. My heartfelt gratitude goes out to this wonderful medical team.

Incredible staff make healthcare experience truly exceptional

Every single receptionist at this location is absolutely wonderful - courteous, skilled, and incredibly supportive. I want to give a particularly special acknowledgment to Jane, who truly exceeded expectations in helping me resolve my prescription issue today. I genuinely appreciate their efforts, recognizing that their role often goes unrecognized and can feel thankless.

Incompetent gp practice endangers premature baby's health

My extremely premature baby, who spent 4 months in hospital, requires daily medication, and this GP practice manages his prescriptions. Reordering his medication is consistently a nightmare. I meticulously followed GP guidelines when emailing my request, yet they completely ignored it. After consulting the pharmacy, who confirmed they hadn't received any prescription, I wasted 1.5 hours trying to reach GP reception. They claimed they never received my request, despite my having clear email evidence. This isn't an isolated incident - they frequently ignore prescription requests or arbitrarily prescribe only 2 out of 3 medications without explanation. I'm bewildered why I must dedicate 2 hours biweekly on the phone with this practice due to their incompetence. Their unprofessionalism is unacceptable, especially considering my child's critical medical needs. Because of their negligence, I'm forced to spend endless hours ensuring his medications are properly arranged. Why are my detailed medication requests being disregarded? Why do they only prescribe 2 of 3 requested items? Why are they providing such short medication supplies when these are essential daily treatments? These specialized medications require days to be delivered, and their incompetence risks leaving my medically vulnerable child without crucial treatment and me emotionally exhausted. Despite having a child with special medical requirements, I'm repeatedly forced to battle their systematic failures month after month. This has happened numerous times, and it's completely unacceptable.

Great service from doctor and pharmacy team

It was great to have an in-person consultation with my general practitioner. Dr. O'Hara was fantastic and provided excellent care. The on-site pharmacy, Pharmacy 1st, was also top-notch.

Excellent staff undermined by terrible front desk service

The medical staff, including doctors, nurses, and the pharmacist, are consistently excellent and demonstrate exceptional dedication to patient care. Unfortunately, the reception team significantly undermines these efforts. I've experienced extreme difficulty obtaining my essential daily medication due to their unprofessional and indifferent approach. Despite instructing patients to call at 8 AM, they fail to make their communication channels accessible as promised. It's fair to say their customer service is woefully inadequate, with them seemingly performing only a minimal fraction of their expected responsibilities. This situation is truly disappointing.

Compassionate care at cumberland house surgery

At Cumberland house surgery, my family physician, Dr. Speed, has been exceptional. I am deeply appreciative of the outstanding treatment and support I've received. Moreover, I want to express my sincere gratitude to the entire staff, who are remarkably compassionate and demonstrate an incredible work ethic.

Southport health service fails on every level

Unsatisfactory. Throughout my time in Southport over the past year, their services have consistently fallen short of expectations. Appointment cancellations have been frequent, communication errors are common, and my COVID vaccination was abruptly terminated. I've struggled with accessing essential medications and have been inexplicably locked out of online services for an extended period. The process of resolving these issues has been exhausting, requiring countless phone calls, endless waiting times, and leaving me perpetually frustrated and emotionally drained. The organization appears to be fundamentally flawed, demonstrating a complete inability to manage even the most basic operational tasks effectively.

Exceptional care and compassion from start to finish

An absolutely exceptional medical procedure with incredibly compassionate care. The doctors were remarkably professional, empathetic, and supportive, and the reception team was equally helpful and welcoming. A truly outstanding healthcare experience from start to finish.

Compassionate care during a difficult medical journey

Despite the difficulties in scheduling an appointment with the doctor during these challenging times, the receptionist was incredibly friendly and supportive. The doctor was exceptional, showing genuine empathy, providing valuable guidance, and demonstrating a sincere commitment to my well-being.

Compassionate doctor transformed my mums medical experience

Dr. Speed completely transformed my mother's typical hesitation about medical appointments. Despite her usual reluctance to see healthcare professionals, the doctor's exceptional approach immediately calmed her nerves. With a wonderfully compassionate demeanor, Dr. Speed was meticulously attentive, taking ample time to explain everything clearly and genuinely listen. Her warm, approachable style made the entire experience feel remarkably personal and comfortable. We are incredibly grateful for her outstanding care. I also want to highlight Paula, the nurse, who clearly contributes to the fantastic team dynamic at Cumberland House.

Terrible service and complete lack of compassion

Extremely disappointing medical practice. Despite being a long-time patient who rarely utilized their services, I recently encountered health issues and needed to update my address. Ironically, even though I'm now just 1.5 miles closer to their location, they arbitrarily declared me outside their service area and instructed me to find alternative healthcare. Their staff provided absolutely no rationale or justification for this decision. The receptionist was incredibly unhelpful, and the entire practice demonstrated a complete lack of patient care and compassion. I've since transferred to a much more welcoming doctors' surgery just 200 yards away and feel immensely relieved. This medical practice urgently needs to learn the fundamental principle of genuinely caring for their patients.

Terrible service for anxious patients

Unaccommodating front desk staff who appeared dismissive and unwilling to understand my concerns, offering zero additional support for individuals struggling with anxiety. I'm definitely seeking a new healthcare provider.

Friendly service made my day

Incredibly supportive and compassionate employees who truly go above and beyond to assist customers.

Terrible customer service at medical practice

When I sought clarification about my blood test results, the receptionist casually informed me they were "fine" without probing any deeper about my ongoing health concerns. I nearly missed getting crucial information until I deliberately interrupted her attempt to end the call. Apparently, receptionists are now acting as medical diagnosticians, deciding patients don't require additional care. My subsequent attempt to schedule a follow-up involved an exhausting two-hour hold, only to be told to call back in two weeks for the same doctor, with zero guidance about alternative consultation options unless I specifically requested them. While I recognize healthcare settings face significant pressures, the communication and empathy at Cumberland House are disappointingly inadequate. It's truly unfortunate that the administrative staff's approach stands in such stark contrast to the exceptional medical expertise and dedication of the actual doctors.

Pharmacy hours frustrate customers during dinner break

The on-site pharmacy has an odd practice where they shut down for a meal break for approximately an hour, despite having a sizable staff of 5-6 employees present.

Exceptional customer service beyond my wildest expectations

An unparalleled, top-tier practice that truly stands out Exceptional compassion and empathy

Inefficient and frustrating medical practice nightmare

Incomprehensibly inefficient, ineffective and outdated I have yet to experience medical care from Cumberland House Surgery's GP. However, the surgery seems more fortified than the Pentagon, making entry challenging. Since registering in April 2021, none of my inquiries have been addressed smoothly or responded to appropriately. Emails have remained unanswered for months. They arbitrarily cancelled my pre-booked COVID-19 vaccine appointment, claiming indefinite unavailability. Numerous exhaustingly long phone calls and significant stress were required to ultimately secure an appointment, despite numerous time slots being clearly available in the booking system. Having previously accessed test results and health records via my GP's app since 2011 - regardless of test origin - I now find myself unable to do so with Cumberland House Surgery. Despite submitting an online access form four months ago, I've received no response. Staff responsiveness varies dramatically depending on who answers the phone. One staff member might request you visit to complete a form, while another will deny such a form's existence, showing no consideration for patients' time and effort. When instructed to visit for form completion, I experienced a dehumanizing interaction. Someone partially opened the door, handed me a form, and immediately shut it. In cold, windy, rainy conditions, I was denied entry. Upon returning the form, I was rushed and prevented from asking questions, with staff seemingly eager to terminate interaction. Their practices demonstrate a profound lack of patient care. In this digital age, repeatedly summoning patients to complete physical forms is unacceptably inefficient and impersonal. The surgery appears more focused on protecting themselves from external contact than providing compassionate healthcare, essentially barricading themselves against patient interaction. Ultimately, being a Cumberland House Surgery patient has been a frustrating, burdensome experience. I've felt neither supported nor genuinely cared for by their staff.

Rushed service and questionable medical expertise

Utterly let down by this experience. They rush you through appointments without care, and your chances of a follow-up call are slim. I've been misdiagnosed multiple times, and the front desk staff are curt and unhelpful. Definitely not a medical practice I would recommend to anyone.

Awesome service with friendly and helpful staff

Excellent experience overall, with consistently supportive staff. Everything has gone smoothly without any complications. Dawn at the front desk is particularly friendly and welcoming!