Dalton Terrace Surgery

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, who are frequently described as compassionate, attentive listeners demonstrating genuine commitment to care. Appointment accessibility is a notable strength, with patients able to secure same-day slots and access multiple booking methods including online systems and telephone options. Reception and front desk teams receive consistent praise for courtesy and helpfulness in most reviews.

However, some patients have experienced concerning gaps in service consistency. Reception discourtesy has been reported in isolated instances, with dismissive communication during requests for medical attention. Procedural inconsistency emerges as a theme, including instances where staff appeared unfamiliar with practice protocols and clinical judgment concerns regarding urgency assessment. Waiting times for telephone access are acknowledged as lengthy, though patients generally report this reflects practice demand rather than systemic failure.

Clinical care quality is predominantly positive, though some patients describe experiences of dismissive attitudes during consultations and gaps in follow-up communication. The practice demonstrates responsiveness through management engagement when feedback is submitted, and most patients report feeling welcomed and supported throughout their care experience.