Dashwood Medical Centre

Frustrating Wait for No Doctors at Dashwood House

I've been attempting to secure an appointment at Dashwood House for nearly five weeks. The phone line is perpetually engaged or I'm stuck in a queue, only to have the call disconnected when I'm just second in line. This morning, I waited outside the surgery for 20 minutes at 8am, only to be curtly informed by a dismissive receptionist that there are 'No Doctors on site' - which begs the question of why they even operate as a medical facility. The reason for the doctor shortage? They're engaged in private work elsewhere while still collecting substantial NHS salaries - an utterly unethical practice that reeks of financial exploitation. Additionally, Dr. Mhummed demonstrates a consistently rude and arrogant demeanor.

Long Wait, But Docs Are Friendly Now

Nearly unattainable to secure a timely appointment, and you're forced to call precisely at 8am the same day to book. The front desk staff appear completely disengaged, seemingly ignoring patients standing right in front of them and responding only when they feel like it. The sole reason for the second star is the doctor's pleasant demeanor when you eventually get seen. Update: Upgraded to four stars because their new booking system has significantly improved the process.

Great doctor

I saw an amazing doctor today dr .Tharka, I've never had a totally amazing check up and going to get to the bottom of my symptoms, can't fault her ,great service, thank you so much, very impressed

Dashwood Surgery's Broken Appointment System

Update July 2025.... now when AI suggests your minor injury requires immediate attention, the phone system merely cycles, directing you to schedule online. It's become utterly impossible to secure an appointment. It seems they're actively discouraging patient interactions. What purpose does this organization serve if human communication is completely eliminated? Dashwood has devolved into a complete farce. I'll apparently need to escalate to emergency services and explain why I'm summoning an ambulance for a straightforward back issue. All because my medical practice appears uninterested in actually seeing its patients.

Worst flight I've ever taken

Subpar. Disappointing. Not up to expectations. Definitely not recommended.

Nurses Jo and Maria were awesome

The nursing staff, particularly Jo and Maria (if I recall her name correctly), were outstanding, and I was thoroughly satisfied with the results of my medical consultation.

Friendly Staff Made My Medical Visit Easier

I've interacted with courteous front desk staff, administrative assistants, and medication coordination personnel who have been quite supportive. Admittedly, connecting with the office can be challenging, and the online consultation system is currently unavailable, which is why I'm giving four stars. Despite these minor frustrations, I've generally found the staff to be responsive and accommodating.

Hung Up on After Long Wait at 8am

Called early morning, endured a long wait until nearly first in line, only to be abruptly disconnected. Now they're completely unresponsive. Absolutely dreadful customer support !!!!

Rude doctor hung up on me mid-call

Dr. Nadia Mohamed provides substandard medical care, displaying a lack of empathy towards patients with cognitive challenges. During our interaction, she became visibly irritated by my inquiries and consistently deflected my questions, suggesting I seek answers elsewhere. Her unprofessional conduct reached its peak when she abruptly terminated our phone call by hanging up forcefully. Despite her dismissive treatment, I reluctantly wish her a tolerable day.

Sam A Made My Morning at the Hospital

While navigating the healthcare system can be challenging at times, the medical staff I encountered were truly exceptional. They demonstrated genuine care, provided clear explanations, and were incredibly attentive (a special mention to Sam A, who was outstanding during my recent visit).

Rude Doctor Dismissed Mum's Cancer Concerns

Dr Ricks' phone conversation with my mum this week was appalling. Despite having terminal cancer and being palliative, my mum is still a vibrant, valuable person deserving respect. Instead, Dr Ricks was incredibly rude, dismissive, and completely unprofessional, showing zero compassion and leaving my mum feeling devastated, frustrated, and powerless. The fact that she's a senior partner and potentially part-owner of the practice is absolutely unacceptable. My mum struggles with phone communication, which was glaringly obvious, yet Dr Ricks simply talked at her without listening. When mum attempted to explain her health concerns, she was abruptly told to "speak to the district nurse" and was essentially denied the opportunity to request a home visit or appointment. It's worth noting that my mum is mentally sharp and fully capable, not some elderly person unable to articulate her needs. After re-registering over a week ago, my mum has received absolutely no contact from the surgery. In contrast, when we previously registered in Surrey, she was seen within days and offered home appointments at her convenience. As a new patient with complex medical needs beyond her cancer, the surgery should be conducting a comprehensive review of her medications and health requirements. Instead, she's been treated like an inconvenience, essentially dismissed because she's terminally ill, and left feeling completely unheard and worthless. Dr Ricks should be thoroughly ashamed and seriously consider how she would feel if her own family were treated with such callous disregard. I will be formally lodging an official complaint and immediately transferring my mum's medical care. This level of unprofessionalism and heartlessness is utterly disgraceful. Shame on her!

Men's Mental Health Deserves Better Care

Unbelievable! My partner has been using remote medical consultations for weeks, consistently being brushed aside and never granted an appointment with a physician, always seeing a nurse or paramedic instead, despite requesting a doctor. Are they even acknowledging mens mental health awareness? This is precisely why patients deteriorate - being dismissed by unqualified personnel who arbitrarily decide who merits medical attention. They require immediate intervention. This service deserves complete suspension.

Terrible Care at Circumlocution Office in CT11

Absolutely dreadful. CT11 Bureaucratic Nightmare: Apathetic personnel, convoluted leadership. Their complete lack of responsiveness to my legitimate concerns about egregious administrative failures has compelled me to file a formal grievance with the NHS (March 25). I'm committed to pursuing this matter to its full extent. Attention other patients - seek alternative care providers.

Endless Wait at Dashwood Medical Centre

My husband has been attempting to contact this medical practice for over an hour, stuck at the top of the queue with the phone endlessly ringing. The service is absolutely appalling. I'm astounded by what's happening at Dashwood Medical Centre. Earlier today, he was told he was 50th in line and hung up. Around midday, he tried again, this time third in the queue, and after a lengthy wait, he became first in line. He was hopeful someone would answer, but 15 minutes later, still nothing. Thank goodness this isn't my primary healthcare provider - the answering service is utterly unacceptable and now it's been 27 minutes of continuous ringing. As of January 29th, 2024, the situation is dire. The car park is completely chaotic, with patients parking anywhere, blocking bays, and refusing to move to allow other drivers to reverse or find parking on the street. An absolute nightmare!!!

Quick appointments and zero wait time

I've interacted with this medical practice three times in recent months, and I'm consistently impressed by their swift phone response and ease of scheduling appointments. They're maintaining an excellent standard of service - well done!

Supportive Dr. Mohamed Makes All the Difference

The personnel here are absolutely delightful. The front desk team goes above and beyond to assist everyone with genuine care. I've been under the treatment of Dr. Nadia Mohamed, who has been incredibly compassionate and supportive throughout my experience. I couldn't imagine finding a more exceptional medical practice.

Flu Sick Note Nightmare at My Doctor's

Getting a sick note for work after being laid up with the flu for over a week was an absolute nightmare. The process of obtaining medical documentation is completely ridiculous. Their phone lines are constantly jammed, the staff seems totally incompetent, and apparently doctors don't even handle these requests personally. Instead of speaking with you, they just dismiss your need for documentation with a blanket rejection.

Prescription Nightmare at the Pharmacy

Absolutely terrible experience trying to get my prescription for a month, which has me feeling completely desperate and on edge.

Quick and Smooth Check-In Process

Quick check-in process with minimal waiting time. Got registered swiftly and was called back promptly.

Diabetic Diagnosis Disaster at the Reception Desk

Everything feels like an uphill battle. Constant repetitive chasing is necessary. EVERY month, I'm forced to plead for an early prescription due to Royal Mail's inflexibility, and today I'm instructed to switch pharmacies. I'm content with MY CURRENT PHARMACY, so why should I change because of the surgery's lack of sensibility? Once again, patient choice means nothing. No consistency exists - tasks are passed between hubs and district nurses, with referrals frequently misdirected or delayed due to miscommunication. Shockingly, a RECEPTIONIST first informed me of my diabetes diagnosis, which is completely unacceptable. A GP should make and discuss such life-changing information, allowing patient questions and concerns. Despite urgent recommendations from diabetic teams and 111, my critical blood sugar fluctuations were ignored. I waited 5 weeks to see a nurse and received no education. They claimed everyone receives the same medication without potential complications. However, nobody considered my specific medical conditions, resulting in dangerous daily hypoglycemic episodes. No diabetic team appointment until February, despite October's diagnosis. The CQC's concerns are crystal clear. Communication chaos reigns. Urgent medication recommendations from my consultants remain unprocessed. Receptionists with no medical training act as gatekeepers, preventing meaningful doctor interactions. My blood sugar swinging between 3.2 and 33 apparently isn't urgent. I feel dehumanized and treated like livestock. The practice nurse's dismissive "we put everyone on this medication" approach is infuriating. I'm an individual with rights to choose my treatment. This surgery ignored my medically-informed preferences, prescribed unsuitable medication, and now I'm experiencing preventable side effects. Cost and convenience trump personalized care. Appointments are rushed, averaging just 3 minutes. Contacting the surgery induces near-tearful stress. As a disabled former NHS nurse, I didn't choose my circumstances, yet I'm treated like a resource burden. Having worked with over 50 GP surgeries, I've never encountered such systematic dysfunction. Their processes prioritize staff convenience over patient welfare, with the threat of removal constantly looming. Despite my efforts to persevere, I feel fundamentally unsafe under their so-called care.