Dashwood Medical Centre

Rude Receptionist Sent Me to A&E

I've been a patient at Dashwood House for an extended period and have consistently struggled with obtaining a diagnosis and securing my repeat prescription. This morning, I attempted to call the practice three times, but the phone line was perpetually engaged. Frustrated, I decided to visit the clinic in person, only to be confronted by an extremely discourteous receptionist. When I requested to see a doctor and schedule a blood test, she claimed she couldn't assist me. Sarcastically, I remarked that I would simply remain ill, to which she responded with even more hostility, declaring they would not provide me with any service. As a result, I now find myself in the A&E department, desperately trying to see a medical professional. Consequently, I absolutely cannot recommend Dashwood House Medical Centre to anyone.

Frustrating service and constant scheduling issues

Staff seem completely disinterested, constantly overwhelmed, and impossible to schedule with. Consistently unhelpful and unresponsive whenever I try to book an appointment.

Rude Receptionist Ruined Our Doctor's Visit

I've just returned from my child's medical checkup (22/07/21), and I'm absolutely shocked by how Melissa at the front desk treated me. A healthcare facility should be a supportive environment, not a place where a patient is degraded and humiliated in front of their own kids and other staff members. I've carefully documented everything in preparation for filing an official grievance. Clearly, Melissa missed the fundamental lesson of treating people with basic respect and compassion.

Dr. Malasa's Terrible Bedside Manner

I had a consultation with Dr. Malasa, and his demeanor during our phone conversation was extremely unprofessional. I was seeking information about a foot injury, and he responded with hostility. When I pointed out his inappropriate attitude, he abruptly ended the call. Such behavior is completely unacceptable when dealing with patients who are seeking medical guidance and support.

Dad's Healthcare Heroes at Dashwood Medical Centre

I'm sharing this experience for my father. Dashwood medical centre stands out as truly exceptional. The entire staff has been incredibly supportive and accommodating. We've received follow-up calls from physicians checking on his well-being. They've even offered video consultations, and no request seems too challenging for them. I can only hope that the medical professionals and support staff where I reside could match the same level of compassion and dedication demonstrated here. D. Merrison

Impossible to Schedule a Visit

Impossible to schedule a consultation, always fully booked.

Rude Secretary Nearly Cost Dad His Arm

Absolutely appalling behavior from the receptionist who callously remarked that my father was fortunate, even as he desperately sought medical attention, potentially risking permanent arm mobility. The clinic's scheduling is a nightmare - impossible to secure an appointment throughout the entire week, and their empty promise of a follow-up call was never fulfilled. I am absolutely determined to escalate this matter to the British Medical Association and ensure they are held accountable for their unacceptable treatment.

Weeks of Waiting for a Simple Doctor's Appointment

I've been suffering for a fortnight, desperately seeking an in-person medical consultation. Now I finally have an appointment scheduled, but not until 11 May, which means I'll be waiting nearly three weeks. It's absolutely ridiculous. I couldn't even reach 111 support, likely because they're also struggling with booking doctor appointments. Attempting to use econsult has been equally frustrating - a service I've previously used without issue, but now completely inaccessible. What's the purpose of these systems? It's no wonder important health concerns get overlooked and potential medical issues are left unaddressed when patients can't even secure timely consultations.