Deane Clinic

Worst medical experience ever avoid at all costs

This medical facility boasts the most discourteous front desk staff in the entire United Kingdom. I'd characterize it as an absolute nightmare clinic - pure CATASTROPHE!!! Facing mortality seems more appealing than enduring their so-called treatment!!!

Terrible medical practice with zero patient care

A single star is far too generous for this deeply flawed medical practice. Profit clearly trumps patient care, with an approach that feels systematically impersonal. The reception staff come across as confrontational and defensive, completely opposite to the welcoming attitude one would expect. The GP seems intentionally distanced from patient interaction, creating multiple bureaucratic barriers to access. Their consultation process is frustratingly rigid - you're confined to an impossibly narrow morning window to request a telephone appointment, with no guarantee of actually receiving a call that day. Diagnostic processes are equally problematic, with test results often delayed for days, leaving patients in unnecessary uncertainty. Their poor performance in local GP rankings is entirely justified. My recommendation would be to seek out a practice that actually demonstrates competence and patient-centered care. This practice has consistently failed to meet even basic healthcare expectations. The sole bright spot is Saeed, who stands out as courteous, compassionate, and professionally excellent. If only the rest of the practice reflected his standards. Despite an advantageous location, the overall experience is comprehensively disappointing.

Worst purchase ever total waste of money

Absolute garbage

Terrible healthcare experience at this pathetic clinic

Complete disaster. This medical practice deserves to be permanently closed and the staff should be terminated! Terrible customer experience. Phone calls are consistently ignored. The front desk personnel are disrespectful. Humiliating. That captures it perfectly. What an absolute scam of a healthcare facility. They demonstrate zero concern for patient care or professional standards.

Compassionate doctor who truly cares about patients

Dr. Salvarajan truly stands out as a compassionate and genuine healthcare provider. He genuinely listens and demonstrates real empathy towards my medical concerns. Unlike other physicians I've encountered, he has gone above and beyond to ensure I receive the appropriate care and support. The front desk staff, Jeannette and Saeed, are equally commendable - always courteous and supportive. I wish more medical professionals approached their work with the same dedication and commitment as this doctor. Sure, I might have misspelled his name, but that's irrelevant - what matters is he's a dedicated solo practitioner doing everything possible to help his patients. People should appreciate his efforts instead of being critical.

Terrible service and unhelpful medical staff

Total embarrassment! Arrived for a 'walk-in' appointment at 9:55 (which was scheduled to start at 10:30) and was informed by the receptionist that the 'walk-in' was completely full. The waiting area was practically vacant, with just one woman and her children, and myself present. I'm switching to a different general practitioner and will be filing an official complaint with the National Health Service.

Incompetent doctor failed my suffering newborn baby

Dr. Silveragen is absolutely the most incompetent physician I've ever encountered. He was completely unhelpful when I brought in my 8-week-old infant who was constantly crying. His dismissive response was that she was merely a fussy baby seeking attention. What kind of medical professional would make such a callous statement without thoroughly investigating my concerns? I knew something was genuinely wrong with my child and she was in distress, but he simply waved off my worries. He sent me away, claiming she was healthy and just wanting attention. Frustrated and worried, I was forced to take her to the emergency room, where she was immediately admitted for a serious medical condition. The hospital staff were astounded that Dr. Silveragen had done absolutely nothing to address her real health issue.

Terrible doctors led me to better care

Switching medical providers solved my problem, and that's the only advice I'll offer.

Terrible service and unprofessional receptionist nightmare

I'd give this medical procedure a rock-bottom rating if the scale allowed it. The front desk staff member was hands-down the most unprofessional individual I've ever encountered, loudly berating a colleague right in the waiting area full of patients. They were equally discourteous to me during both my scheduling call and in-person interactions. I'm definitely filing a formal complaint about this employee with the NHS.

Terrible customer service and endless waiting times

Waste of time is an understatement with their incredibly slow phone response. After enduring an endless wait to actually reach someone, you're then informed that scheduling an appointment will take another 3 to 4 weeks. Completely useless organization that seems designed to frustrate customers.

Worst medical experience of my miserable life

This is hands-down the most abysmal general practice medical center I've ever been unfortunate enough to be associated with. The only method to secure same-day medical attention is through their walk-in clinic, which requires you to show up at 9:45 AM even though services don't commence until 10:30. You're guaranteed a minimum 45-minute wait, irrespective of the clinic's occupancy. What an absolutely fantastic scenario when accompanying small, unwell children... Additionally, the waiting area reeks of a stale, unpleasant odor.

Terrible service and unprofessional staff nightmare

This establishment is a complete embarrassment with staff members who are utterly clueless and constantly making excuses for their incompetence. Whenever you attempt to question their performance, they become hostile and confrontational. I scheduled an appointment after a two-week wait, only to be informed they had mistakenly booked me on a bank holiday, forcing me to wait an additional two weeks. It's an absolute squandering of public funds. I cannot stress enough how terrible this place is - it's hands down the most abysmal service I've ever encountered. My advice: steer clear of this disaster of an organization.

Terrible surgery with incompetent doctors and rude staff

Extremely subpar medical practice. I was compelled to seek alternative care for a straightforward asthma assessment. The front desk personnel are equally dismissive and discourteous. My mother was improperly evaluated by Dr. Silverajan and experienced facial complications. He persistently refuses to acknowledge her knee condition as arthritis, despite other medical professionals (such as dermatologists) confirming she has pseuritic arthritis. I'm thoroughly dissatisfied with the clinicians, though the nursing staff genuinely make an effort to help. Fundamentally, this is a deeply flawed clinic with a lead physician whose primary motivation appears to be financial gain, deliberately avoiding patient referrals to additional services. 👎

Worst medical practice ever devastating personal experience

This medical practice is, without a doubt, the most chaotic and incompetent establishment I have ever encountered. Due to their negligent and substandard care, I have suffered the devastating consequence of a leg amputation above the knee following a significant surgical procedure. Moreover, the front desk staff are exceptionally discourteous and completely lacking in any sense of customer service or compassion.

Terrible customer service ruined my entire visit

Absolutely terrible customer service from the front desk staff. Three incredibly unhelpful and discourteous receptionists made this the most unpleasant interaction I've ever had.

Frustrating wait but nurses make it worthwhile

Extended wait periods persist, even when an appointment is scheduled, with patients often enduring multiple hours before being seen. The front desk personnel frequently display an unwelcoming demeanor, yet the clinical nursing staff are truly exceptional and highly professional.

Terrible medical care and misdiagnosis nightmare

Absolutely dreadful medical practice in Bolton. On multiple occasions, I've consulted the doctors here and consistently received incorrect diagnoses. I recall one particular instance with Nurse Janet when I was experiencing chest pains, and she ludicrously claimed I had 'dislocated my shoulder' - which makes no sense, as someone with a dislocated shoulder would clearly be in the emergency room, not a GP's office. I'd honestly prefer to endure an illness than step foot in this establishment. Thankfully, I've since transferred to another surgery that provides significantly superior care.

Terrible service and unhelpful clinic staff

On January 8th, I contacted the clinic to schedule a GP consultation. I explained that Mondays work best for me due to being off work, avoiding rush hour and potential delays on the M60. The receptionist noted this and booked me for January 22nd, which I accepted. However, at 10am on the appointment day, I was informed the appointment needed rescheduling because the nurse was absent. Puzzled, I questioned why I was assigned a nurse appointment when I specifically requested a GP. The staff member's response was a vague "I don't know." She then suggested rearranging for 7pm on Tuesday, which I declined as I work until 6:30pm. This experience was incredibly frustrating and unprofessional. Honestly, even a single star rating feels overly generous for such poor service.

Terrible medical care avoid this practice at all costs

This medical practice is absolutely terrible. The doctors are completely unavailable, and the main physician is currently under investigation. If you want an appointment, you'll be waiting around two weeks. The only bright spot is Janet and the reception team. As soon as I can switch to a different doctor, I'm filing a formal complaint with the medical board. Plus, they're still accepting new patients despite all these issues.

Frustratingly long wait for medical care

Three weeks to schedule a consultation? That's an excessively long waiting period. By the time I finally get seen, my original concern might have completely changed or worsened. The extended delay is frustrating and demonstrates poor scheduling efficiency.