Deerness Park Medical Centre

Quick response to my online query

I recently submitted an online consultation request. Although the confirmation message indicated I should anticipate a response by 6.30pm the following day, I was pleasantly surprised to receive a helpful reply in just 25 minutes. This was excellent service.

Repeat prescriptions handled efficiently and smoothly

Deerness Park is an excellent practice. We are a family of 7 adults and 5 young children. Over many years we have required assistance from the practice staff on numerous occasions and have consistently received outstanding service from everyone. The clinical team demonstrate genuine care, attentiveness and provide their professional expertise for any health concerns. Their approach to caring for children is particularly noteworthy. The reception team are always accommodating and the repeat prescription service operates with impressive efficiency. The previous appointment system could be frustrating at times, but this has now been significantly enhanced through the introduction of an improved online consultation system. When a condition requires an urgent same-day appointment, we are accommodated promptly. When this is not necessary, the alternative guidance provided has proven helpful. I would strongly recommend this practice to others and am grateful to all staff members for their commitment and compassionate approach to patient care.

Struggling to book appointments quickly here

Unable to secure an appointment as management staff were unavailable. An online consultation was completed, with a response indicating the next available appointment would be several weeks away.

Staff treated me with prompt respect and dignity

I believe the team at this practice are excellent. I consistently receive prompt attention and am always treated with considerable respect and consideration.

Team made me feel at ease immediately

I recently attended Deerness Park Medical Group and found the experience to be exceptionally warm and inclusive. The practice demonstrated a genuine commitment to serving patients from diverse backgrounds and taking a proactive approach to the care and support they provide. All members of staff I encountered were friendly and made me feel comfortable right away. I would readily recommend this practice to others without reservation.

Reception staff were dismissive and patronising

It is unfortunate that I cannot rate this practice more highly, as my interactions with the reception team have been consistently disappointing. Attempting to secure an appointment has proven to be an extremely difficult process. Customer service does not appear to be a priority, as staff communication often feels condescending and dismissive. There seems to be an assumption that difficulties stem from patients rather than the practice itself. The practice displays notices throughout regarding their zero-tolerance policy, though this may not address underlying service issues. When attempting to return calls from the practice, staff seem unclear about the reason for contact. Previous patient feedback appears to reflect similar concerns. Additionally, if you are unable to answer a call due to work commitments, you are required to restart the entire appointment booking process from the beginning.

Receptionists helpful and appointments always available

I have been a patient at this practice for many decades and have consistently had positive experiences with all the staff members. I have always been able to obtain appointments when required. The reception team have always been pleasant and accommodating. I would not consider changing my GP practice.

Reception staff were dismissive and unhelpful throughout

The administrative team and clinical staff fell short of expectations. I found the level of professionalism and care to be disappointing across the board. The staff seemed to lack the knowledge and compassion I would expect from healthcare professionals, and their approach felt dismissive rather than supportive. Overall, my experience left me feeling undervalued and poorly treated.

Friendly team made us feel genuinely welcomed

Fantastic family hub - never had an issue and the team has always been so friendly, lovely and respectable - thanks very much for all the work you do as a team - the clinician was amazing for us and our newborn too

Reception staff unhelpful during child's medical emergency

This practice fell well short of expectations. The team members were not helpful, and during a concerning medical incident involving my child, the reception staff appeared unresponsive and did not offer assistance. We ultimately required emergency services to transport my child to hospital for admission. The clinical staff were similarly disappointing. One particular clinician's manner across multiple appointments came across as dismissive and reluctant to engage. This approach was unprofessional and concerning.

Quick help with medication confusion sorted

I'm extremely thankful to the team for their prompt assistance when I experienced some uncertainty regarding my medication. I believed I might have misplaced them at home, but they provided reassurance and arranged a replacement prescription with impressive speed. Given that I genuinely find memory management challenging, this level of support made a real difference to my overall wellbeing.

Reception staff helped sort my app access

I have only been with this practice for a short time. The reception team are lovely and very friendly, and extremely helpful. They assisted me in sorting out my access to the patient portal. They were very considerate and caring, showing great patience throughout. I would like to thank the reception staff for all their help.

Practice improving but medication queries need sorting

Following several previous concerns, this practice appears to be making progress, though there remain occasional issues that occasionally require multiple phone calls to resolve matters related to prescriptions, but the overall experience has noticeably improved.

Receptionists block access to doctors here

The medical professionals at this practice are adequate when you manage to secure an appointment, though access can be challenging. My husband experienced a situation where he was informed that his regular medication was not in stock, and this occurred approximately a year ago. Since that time, he has not received an alternative prescription, and there appears to be limited follow-up or concern regarding this matter. The reception staff can be difficult to navigate, and when attempting to discuss the issue, the response has felt dismissive rather than helpful. It raises questions about whether the standard of care would be different if the situation affected someone directly connected to the practice.

Receptionist made booking straightforward and easy

I have been a patient at this medical practice for a considerable time. The reception staff are lovely, very friendly and helpful. My healthcare provider is excellent and I would highly recommend them! They are particularly skilled in managing women's health matters, including hormonal transition-related concerns.

Long phone queues and closed online systems

The practice's systems proved frustrating to navigate. When attempting to request a repeat prescription through the NHS app, I found that the function was unavailable, similar to the appointment booking feature. Upon calling the surgery, I encountered a lengthy queue with many others waiting ahead of me at that time in the morning.

App booking beats waiting on the phone

Using the application is considerably faster when it comes to receiving a reply.

Hard to book an appointment here

The clinical staff at this practice are pleasant, though it is unfortunate that accessing appointments has become challenging. I have attempted to secure a consultation over several weeks without success. Having been a patient here for many years, I have not previously experienced such difficulty in arranging to see a healthcare professional. I have decided to stop trying.

Staff weren't helpful or welcoming

The staff demonstrated an unhelpful demeanor, resulting in an overall unsatisfactory visit.

Hard to book an appointment these days

It has become increasingly difficult to secure an appointment with a doctor in recent times.