Denmark Road Surgery

Professional and attentive service beyond my expectations

Provided consultation, attentively heard my issue and verified a possible complication, promptly initiated comprehensive investigations. They kept me informed throughout the entire process. Excellent service.

Friendly and helpful customer service experience

Pleasant conversation with Saba

Great care and compassionate medical team

The personnel here are incredibly supportive and consistently provide guidance on maintaining good health. The doctors, nurses, and entire team demonstrate exceptional care and compassion. I'm truly satisfied with how they interact with and treat patients. Excellent work!

Amazing service from a true professional

Laura was incredibly awesome and truly brightened my entire day. She handled everything quickly and efficiently, providing top-notch service with a warm and welcoming attitude. Her helpfulness and efficiency were outstanding. I cannot recommend her highly enough!

Worst doctor and service ever experienced

Despite still being registered with the practice, Dr. Matthew proved utterly useless when my child had been suffering from fever and vomiting for three consecutive days. His callous response was to dismiss my concerns, stating he didn't care whether my child ate, and merely instructed me to ensure he drank fluids. Even more shockingly, he demanded I record a video of my child's vomiting and fever as proof, as if I were fabricating the situation. The appointment booking process is equally atrocious. I've repeatedly attempted to schedule an appointment for my partner, as recommended by another GP from the same surgery, only to be told that no slots are available for the next three months - an absolutely ridiculous scenario. The administrative staff are extraordinarily unprofessional, consistently refusing to address any inquiries or provide helpful information. This medical practice is completely unacceptable, and I am now compelled to escalate my complaint to management regarding the doctor who demonstrated such blatant disregard for my child's health and well-being.

Quick and caring medical support for me

I had been unwell for nearly a week, and since it was Friday, I decided to consult a physician before the weekend potentially complicated matters. After completing the form provided by the reception, I didn't anticipate receiving a doctor's call so quickly. Within half an hour, Dr. Tabe examined me thoroughly and reassured me that my condition was not serious. I'm grateful for the prompt response and excellent care from both the reception team and the doctor.

Uncaring practice fails to support patient health

I've been consistently disregarded, manipulated, and marginalized by this medical practice. I understand the current challenges facing general practitioners, so I won't elaborate on the difficulties of securing an appointment or the impersonal nature of their repetitive triage process. What I will address is the substandard quality of my interactions with this practice. A receptionist suggested I was being overly dramatic when I highlighted significant health changes evident in a blood test. However, upon persistent investigation, I was diagnosed with PCOS - hardly a fabricated drama! This diagnosis has been accompanied by minimal support, no sense of urgency for treatment, and a complete lack of comprehensive care that continues to deteriorate my quality of life. I've not even been granted a meaningful face-to-face consultation beyond a cursory five-minute interaction. The situation is so dire that my counselor, also an NHS professional, was astounded by the minimal support I've received and unexpectedly provided assistance beyond her initial role. She exemplifies the compassionate approach entirely absent from the staff at Denmark surgery. If you're seeking a GP who will genuinely apply their professional expertise to your health, avoid Denmark Road Surgery. You'll find yourself relying solely on internet research for answers. Their dismissive response of "What would you like us to do" reveals their robotic approach - devoid of human empathy and professional responsibility. I'm sharing this experience hoping that potential patients will prioritize their well-being and seek care elsewhere. I wouldn't wish my experience with this practice, or the similar accounts I've read, upon anyone.

Fantastic staff and doctors at denmark road surgery

Miss Leah Almoge is an exceptional staff member at Denmark Road Surgery. She's incredibly attentive and breaks down medical information in a clear, comprehensible manner. The same can be said for Dr Tabe, Dr Ajayi, and Dr Youssef. They're all courteous, provide thorough explanations, and ensure patients fully grasp the information. My sole criticism is with their online registration form. Currently, it only requires basic symptom/injury details. I believe they should enhance the form by including more comprehensive sections specific to different medical areas. For instance, a dedicated "eye problems" section with targeted questions, or similar sections for skin or chest issues. Some other medical practices use this approach, and I find it much more user-friendly and efficient.

Frustrating healthcare experience that made me feel worse

Picture this: You're feeling unwell and ring up the medical practice, only to be stuck on hold, then instructed to fill out an online questionnaire. The form demands to know what you want them to do, and you're thinking, isn't that their responsibility? Such an inconsiderate approach that completely disregards patients who are already struggling with illness.

Dangerous product that compromises your wellbeing

Prioritize your well-being and steer well away from this.

Saba's expert guidance made my day better

Extremely supportive. Saba provided a soothing presence and offered me valuable guidance.

Friendly staff and exceptional nurse made my day

The employees are incredibly friendly and engaging, and the nurse Leah is an exceptional healthcare professional.

Exceptional surgery with caring and professional team

The staff demonstrated exceptional professionalism, punctuality, and compassion, creating an outstanding overall encounter. Denmark road surgery stands out as truly distinctive.

Delayed but professional medical service experience

Arrived at the front desk, checked in, and was called for my appointment approximately 20 minutes after the originally planned time.

Exceptional healthcare with compassionate and attentive doctors

My interactions with Denmark Road Surgery have consistently been exceptional. The medical staff demonstrate genuine compassion and are attentive to every patient concern. Their appointment scheduling and triage process has proven to be highly efficient and reliable whenever I've needed medical attention.

Worst customer service ever from this terrible place

absolutely dreadful customer service! incredibly discourteous and harsh - it's no surprise you're getting such negative feedback

Helpful and welcoming staff made my day

The employees I encountered were courteous, understanding, and highly competent.

Trusted surgery with exceptional care for decades

My time there was exceptional. I couldn't have hoped for a more satisfactory experience as they were incredibly attentive and helped me feel at ease. Having been a patient with this surgical practice for more than five decades, I wholeheartedly endorse them and would suggest them to anyone without hesitation. That's the long and short of it.🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿✌️😉

Compassionate doctor who truly listens and helps

Finally found a physician who takes the time to truly hear me out, thoroughly explain my medical concerns, and effectively address my health problems. Grateful for such attentive and comprehensive care.

Quick and efficient medical care online

The physicians at this practice are excellent, though scheduling an appointment remains challenging, as is typical with medical practices nowadays. Despite my general reluctance towards technology, I utilized the online patient portal yesterday when my symptoms were particularly troublesome, uploading a photo of my inflammation and sending a message. Remarkably, the required prescription was transmitted to the pharmacy within a mere sixty minutes. I found the experience thoroughly impressive and will definitely leverage this digital service again.