Denmark Road Surgery

Unhelpful doctor fails to address serious back pain

Recently, I visited my general practitioner due to persistent discomfort in my back and upper chest area. The pain felt like trapped gas, making it impossible to sleep. I was struggling to burp, and my stomach felt swollen. Whenever I coughed, my abdomen felt tender and painful. I explained my symptoms to the doctor, who recommended purchasing paracetamol for pain relief and aboniki rub to apply to the affected area. I mentioned that I had already been taking paracetamol without significant improvement. As a result, he advised me to schedule a blood test at the reception. The test is set for Friday, but it's currently Monday. The paracetamol continues to provide no relief, leaving me uncertain about how to manage my symptoms. Extremely disappointed!

Great improvement in medical practice care

I've been a patient at this clinic for more than half a decade, and previously I wasn't particularly satisfied with their service. Recently, though, I've noticed a significant enhancement in their approach, and the staff seems more relaxed and courteous. On the whole, I'm quite content with the care they offer.

Awesome service with friendly and helpful staff

These folks are really delivering excellent work and performing at a high standard.

Transformed service makes patient happy at last

I've been a patient at this medical practice for more than four years. To be frank, I was on the verge of switching providers due to their subpar customer service. Phone wait times to reach reception were excessively long, and the staff who eventually answered were discourteous. But everything changed when they implemented their new digital system - now booking an appointment is incredibly straightforward. I can easily upload relevant images and complete forms online, and someone contacts me back within the same day. When it involves my infant, their response is even more prompt. I'm genuinely impressed by the improvements they've made to enhance patient experience.

Frustrating service and endless waiting time

Waited over 60 minutes despite having a scheduled time slot. Received conflicting and inaccurate details repeatedly throughout the interaction.

Terrible medical practice with zero patient care

This medical practice is absolutely the most terrible GP clinic I've ever encountered and should be shut down without delay. The front desk staff are incredibly discourteous and completely unprofessional. They have repeatedly embarrassed patients who struggle with English communication. Securing an appointment is exponentially more challenging than scaling Mount Everest. During every visit, I'm forced to wait nearly an hour to see a physician, and the receptionists offer zero explanation for the excessive delay, simply claiming ignorance. The doctors are entirely dismissive and refuse to genuinely listen to patient concerns. Instead of prescribing necessary medications, they consistently recommend over-the-counter alternatives. Consultations are rushed, lasting a mere four or five minutes before they hurry you out. They demonstrate zero respect and effectively make patients feel entirely worthless.

Nightmare experience with frustrating and unhelpful clinic

Booking an appointment is an absolute nightmare. Every morning I dial at 8am, only to be stuck on hold for half an hour, only to be told to try again tomorrow because no slots are open. This cycle continues endlessly. The service quality is abysmal. Their approach is completely unprofessional. The staff seem disinterested and hurry patients through consultations without genuine care. I'm actively seeking to switch to a different general practitioner as soon as possible.

Impossible to book an appointment at this surgery

It's virtually unattainable to secure a consultation - they seemingly limit themselves to just 15 daily slots! You ring precisely at 8am and find yourself 18th in line, only to be instructed to try again tomorrow... with the identical frustrating scenario repeating itself. I estimate there are approximately 3 physicians currently staffing the practice - which translates to 5 appointments each. Consultations are 10 minutes long. That amounts to merely 50 minutes of actual patient time. While I understand the need to reserve slots for urgent cases and administrative tasks, there's absolutely no justification for this consuming 7 entire work hours. Are these doctors operating on half-day schedules?! There's zero capability to schedule appointments in advance. Instead, you're compelled to call simultaneously with numerous other patients, with only the first 15 successfully obtaining a slot. The entire system is completely absurd. Their website features a contact form, but they consistently ignore submissions and emails. You receive texts directing you to book via an app, yet this particular medical practice doesn't even have an app. Furthermore, should you miraculously secure an appointment, it'll be a telephone consultation with zero indication of when precisely they might call. No 4-hour window, no morning/afternoon specifics - potentially anytime between 8:30am and 6:30pm. My interactions with the medical staff have been positive... when I can actually manage to get an appointment.

Worst medical experience ever wasted my entire day

Absolutely unacceptable service. Spent nearly 40 minutes scheduling an appointment, then arrived and endured another 15-minute wait, only to be informed that the nurse had already left for the day. Completely enraged by this unprofessional and disrespectful treatment.

Frustrating wait times and poor customer service

Impossible to secure a booking even after calling precisely at opening time and being among the first handful of callers in line

Worst medical practice ever terrible service

Attempting to secure a medical consultation at this practice is utterly absurd. Must one be on the brink of a medical emergency to actually see a general practitioner?! This completely undermines the entire purpose of having a local surgery. They instruct patients to call at 8am, but calling precisely at 8am means being stuck on hold until 9am, and past 9am they'll dismissively tell you to try again the next morning. If you're fortunate enough to book an appointment, it's merely a phone consultation scheduled 3-4 weeks out - you could practically expire while waiting. This is my experience, and I'm definitively switching practices, hoping the next one demonstrates even a modicum of competence compared to this current disaster.

Frustrating experience with impossible booking system

Scheduling an appointment is a nightmare here. The staff members are wonderful, but actually getting face time with a provider seems completely unattainable.

Terrible service and endless waiting at reception

I've been stuck in the waiting area with another patient for 60 minutes, watching the reception staff of four casually chatting and seemingly avoiding any real work. Their collective lack of professionalism is mind-boggling. The level of inefficiency here is truly staggering, and I'm left feeling completely frustrated by this organization's utter incompetence. There's absolutely no chance of improvement.

Compassionate care from a fantastic medical team

Exceptional medical practice that excels in delivering outstanding support during challenging periods. All physicians and the practice nurse Florence demonstrate extensive expertise, genuine empathy, and remarkable professionalism. I am deeply appreciative of the comprehensive care that my family and I consistently receive from this incredible team. Heartfelt thanks for everything 😊

Terrible customer service that caused pure panic

Total nonsense... Stress-provoking clowns!!!!

Dangerous surgery with one redeeming doctor

Completely worthless, and potentially life-threatening. For two decades, I've watched this medical practice deteriorate progressively. The front desk staff are hostile, dismissive, and appear to actively despise their professional responsibilities. Repeatedly, I've endured 10+ minute phone waits only to be abruptly disconnected. During one incident, a receptionist provided phone advice that would have resulted in paracetamol overdose had I followed her instructions. She refused to connect me with a supervisor or acknowledge the severity of her error. When I attempted to report this dangerous situation, I was assured an investigation would occur. However, no feedback was ever provided, and the same staff member remained employed just days later. The physicians demonstrate shocking indifference to patient welfare, prioritizing rapid patient throughput over quality care. Despite consistent 2-hour delays during my decades of visits, they rush consultations. When I vocalized pain during an examination, one doctor callously declared "it doesn't hurt" and others systematically overlooked clear physical and psychological health indicators, leaving me suffering untreated for years. Dr. Olivia Andan stands as the sole compassionate professional in this otherwise incompetent practice. Her kindness, attentiveness, and collaborative approach helped manage chronic conditions her colleagues had repeatedly missed. She was my sole reason for maintaining this practice, and now that I've relocated, she represents the only aspect I'll genuinely miss. Avoid this surgery at all costs, but if you must visit, ensure you see Dr. Andan.

Terrible booking system ruins great medical practice

I've been a patient at this medical practice my entire life, and my family continues to use their services. The doctors themselves are not the problem. My frustration lies entirely with their appointment booking system. I've reached a point where I avoid scheduling necessary appointments because I know getting through will be impossible. I've attempted calling at 11:30am during typically quiet periods, hoping to secure a slot, yet no one answers. When we're instructed to call at 8am, I find myself 20th in line, forced to endure a waiting period of 30 minutes to an hour before anyone picks up. The entire process is completely unacceptable.

Terrible service and impossible to get appointments

The surgical center is a complete farce. Scheduling an appointment is virtually impossible, with phone lines perpetually jammed. They instruct patients to call at 8am for booking, but you'll waste an hour on hold, only to be dismissed and told to attempt scheduling again the next day.

Terrible surgery with zero communication and support

I am utterly frustrated with this medical practice! Their communication channels are completely ineffective. They consistently fail to pick up phone calls. We were left waiting for over two hours with absolutely no response. In a potential emergency situation, what purpose does a medical facility serve if they won't even answer a basic phone call? It's crucial to take proper action when dealing with health matters, as these are not trivial concerns. Without adequate staff, communication protocols, or responsiveness, I fail to understand how they can even call themselves a legitimate surgery center. I implore them to provide at least a specific timeframe for patient contact if they cannot manage to answer calls in real-time. I am genuinely shocked and deeply disappointed by their complete lack of professional communication. The level of service is absolutely unacceptable. Extremely poor.

Terrible phone system makes booking impossible

Getting an appointment by phone has always been challenging, and with covid, the situation has worsened. The line is perpetually busy, and on the rare occasion you actually connect, you're informed you're 14th in line waiting!