Denmark Street Surgery

Rather visit the dog's vet instead

I would prefer to seek care elsewhere for my healthcare needs.

Long phone queues need urgent improvement

The telephone system could benefit from improvement, as wait times in the queue are quite lengthy.

Walked in and seen straight away

Arrived promptly and was seen at the scheduled time.

Busy surgery with helpful pharmacy service

A very good medical practice that manages to handle busy periods well, with a reliable pharmacy service.

Impossible to book an appointment here

Unable to secure an appointment. Extremely frustrating. Questioning what healthcare contributions are being used for. Access appears limited unless facing a life-threatening situation. Considering switching to a different practice.

Prompt response to my health concern

Excellent and prompt care received

Impossible to book a follow-up appointment

I have been attempting for more than a month to arrange a medical review for my condition. I was provided with a month's supply of medication and instructed to schedule a follow-up appointment, but I have experienced persistent difficulties getting through to the practice. On the occasions when I do manage to make contact, all available appointments have already been booked. I have been advised to call back at a specific time, but this has resulted in the same problem recurring. This situation is becoming increasingly frustrating and I am exhausted by the ongoing difficulties in accessing the care I need.

Repeat prescriptions ignored, appointments hard to book

I have experienced ongoing challenges over several years with the administrative team addressing my repeat medication requests. My communications and formal complaints appear to go unaddressed, and the clinical staff do not seem to intervene to resolve these issues. Additionally, the appointment booking system now only allows reservations within a seven-day window, which means available slots are taken very quickly. When I do manage to secure an appointment, I am informed that consultations are limited to ten minutes. During one visit, I felt rushed through the end of my appointment while gathering my belongings and discussing my medications. When I requested a more thorough investigation into my health concerns, I was advised this was not required and that my expectations were typical for someone in my age group. I found this response concerning and felt it reflected unfair treatment based on age. The overall quality of care at this practice has declined noticeably over the past five years, and I would consider transferring to another provider if the option were available to me.

Slow appointment booking process needs improvement

The practice could benefit from improvements to its efficiency and responsiveness.

Friendly reception made the visit pleasant

Excellent

Pleasant staff despite tight car parking

I'm aware that medical professionals face criticism these days, but the team here are friendly and the clinicians clearly have good knowledge. The car park facilities are somewhat limited.

Couldn't get through on the phone

Unable to reach by telephone and no availability for appointments.

Helpful staff who really listen and care

Always supportive and compassionate. I feel fortunate to be a patient at this practice. Well done to everyone as your role is clearly demanding. People do value the work you do. Thank you!

Staff were friendly and quick to see me

The staff were pleasant and I was attended to promptly.

Slow prescription service needs improvement

The prescription service took longer than expected to process.

Prompt and efficient annual review appointment

Everything proceeded smoothly during my yearly appointment, which was conducted promptly and with good efficiency. Much appreciated.

Impossible to reach or book appointments

It is difficult to reach this practice or secure an appointment slot. The pharmacy service presents similar challenges.

Receptionist helped resolve my complex issue

Complex issue sorted by an excellent member of the reception team.

Happy to be a patient here

A satisfactory medical practice. Content with my patient status here.

Quick appointments and caring medical professionals

It is simpler to secure an appointment at this practice compared to other surgeries where lengthy waiting periods are common, and the clinical staff are very pleasant.