Denton Park Health Centre

Online forms make appointments quicker and easier

Consistently supportive and accommodating. The recent digital consultation system has led to prompt responses. The front desk team are welcoming and attentive. The majority of clinical staff provide excellent care. Some nursing appointments vary in quality, so it helps to identify which ones work best for you. In general, a reliable and efficient practice with nothing to fault.

Staff were helpful and easy to work with

I have no complaints whatsoever and have never experienced any issues. All of the staff members I have encountered have been genuinely excellent, and I would particularly like to mention the clinical staff, reception team, and administrative personnel who have provided outstanding service.

Friendly staff and easy appointment booking

The team here is wonderful and scheduling appointments has never been an issue. Regular reminders are always sent when check-ups are due. I have consistently enjoyed the service provided. The practice does excellent work across the board.

Impossible to book an appointment here

Attempting to secure an appointment with a medical professional at this practice is extraordinarily difficult.

Long-term patient appreciates consistent helpful care

I have been a patient at this surgery for many years and have consistently received excellent care from the entire team. They were equally supportive and attentive when caring for my parents. I would particularly like to acknowledge several members of staff who have always gone out of their way to be helpful and accommodating. The practice continues to deliver outstanding service during these challenging times.

Convenient location near local shops

I appreciate the shopping facilities in that particular area.

Closed early when I needed help most

The practice was advertised as being open until 9pm, but when I arrived at 7pm the doors were already closed. I was experiencing significant discomfort and felt the journey had been wasted.

Long-term patient valued by helpful nursing staff

I have been with this surgery for a very long time and it has been excellent, particularly with the nursing staff. I have received fantastic support and assistance from the team.

Long-term patient appreciates the caring approach

I have been a patient at this practice for over a decade and have consistently received excellent care. The clinical team members are highly skilled and professional. Throughout my time as a patient, I have not encountered any negative experiences. The practice is well-organised and efficiently run, with staff who are genuinely compassionate, attentive, and dedicated to providing outstanding support. I am very grateful for the service I have received.

Practice has improved and earned my trust

I was initially disappointed upon joining this practice, however they have made considerable efforts to enhance their service and have succeeded admirably in this regard. I am now very satisfied with them.

Phone lines constantly busy, hard to get seen

I have been a patient at this practice for many decades and regrettably, what was once a highly regarded surgery has experienced a significant decline. Obtaining an appointment requires waiting several weeks or attempting to call on the day itself, which I have tried repeatedly during morning hours without success, only to be advised that no slots were available or to seek emergency care if my symptoms worsened. It seems that if appointments were more readily accessible, there might be fewer patients needing to attend emergency services.

Impossible to book an appointment by phone

It is extremely frustrating attempting to book an appointment, as the telephone lines are consistently engaged from the moment the surgery opens. The reception team would benefit from having additional phone lines available to handle call volumes more effectively.

Straightforward podiatry appointment, nothing complicated

Simply a routine foot care appointment.

Quick appointment booking and helpful reception

Excellent experience. Quick and well-organised. Highly satisfied.

Ignored at unmanned desk while staff had coffee

The reception area appeared unmanned while staff were occupied elsewhere. Upon arrival, we did not receive a warm welcome and were informed that the practice is not currently taking on new patients, despite the online information suggesting otherwise. The experience left us feeling unwelcome from the moment we entered. We have decided to seek care at a different practice.

Felt dismissed and unheard by the practice

I have submitted a formal complaint regarding this practice as I found the clinical staff to be dismissive and lacking in engagement. I have been experiencing ongoing difficulties for an extended period without receiving adequate support, and felt my concerns were not taken seriously. This experience has left me anxious about seeking medical care in the future. Additionally, I found it challenging to reach the management team, as they appeared frequently unavailable and unhelpful when I attempted to make contact.

Impossible to book appointments at this practice

This practice is extremely frustrating to deal with. Appointments are nearly impossible to obtain unless you call at precisely 8am and happen to get through, which means patients have to arrange their schedules around their availability rather than the other way around. It feels counterproductive when you cannot access a doctor when needed. My health concerns have deteriorated over time, and I am pursuing further action regarding my care experience. I would appreciate if others could engage with this review to highlight the difficulties people face with this practice.

Appointment cancelled with no explanation given

I haven't been able to see my GP for nearly three years due to working away from the area. I made arrangements to travel back for a scheduled appointment involving blood work tomorrow, but this has now been cancelled without any explanation provided. This means I'll need to request additional time off work, which will result in further financial impact on me. I find this situation extremely frustrating and disappointing.

Staff really listened when I needed support

I have nothing but positive things to say about the medical professionals and team members who supported me during a very difficult period. They demonstrated genuine compassion and dedication to their work.

Accessible practice with helpful and professional staff

The practice offers convenient access with automatic front doors that accommodate disabled visitors. The waiting area provides seating arranged at appropriate intervals. The team demonstrated professionalism and helpfulness throughout the visit.