Denton Turret Medical Centre

Reception staff made getting records straightforward

I needed to obtain my medical records, and when I finally got through, I spoke to a pleasant member of staff who was exceptionally helpful and courteous. They printed the documents promptly and invited me to collect them at my convenience. It's refreshing to acknowledge the genuinely kind individuals who go out of their way to assist, rather than focusing solely on negative experiences.

Dismissed serious symptoms without proper assessment

I have experienced multiple serious health events and attended the practice with concerning symptoms including chest discomfort, back pain, and breathing difficulties. I was advised to attend an urgent care facility or hospital rather than being seen immediately at the practice.

Receptionist forgot to log appointment request

My husband contacted the practice requesting an appointment and was informed he could receive a telephone consultation before midday. However, when he followed up in the afternoon after hearing nothing, he discovered that his request had not been recorded by the receptionist. This was a disappointing experience with the service provided.

Attentive blood test screening made all the difference

About a year ago I had a routine blood test here for a family health concern. During the appointment, the clinician noticed some unusual findings in my blood work and suggested further investigation into a possible condition. After additional testing, the diagnosis was confirmed. I was referred to a specialist dietician who provided guidance on dietary changes, which I have now implemented fully. I'm extremely grateful for the thorough approach taken during that initial consultation, as I had been unaware of this condition and had struggled with my health for quite some time without understanding why. A year on, I feel significantly happier and healthier than before. Thank you!

Reception staff unhelpful and dismissive throughout

This has been by far the worst medical practice I have ever experienced, and I would give it one star only because the rating system requires a minimum. I have serious concerns about the clinical competence of senior staff members, who appear to lack awareness of current healthcare regulations and standards. I am surprised that the professional standards maintained by this practice have not been subject to greater scrutiny by regulatory bodies.

Phone lines impossible to get through on

I found the experience quite frustrating. The phone lines are difficult to get through on, and when I called to arrange an appointment at the standard opening time, there were no slots available. It's also disappointing that advance booking doesn't seem to be an option. I would rate this experience very poorly.

Dismissive approach left me feeling unheard

I have had a very negative experience with this practice. The standard of care was so poor that I felt compelled to register elsewhere. One clinician in particular was dismissive and made me feel undervalued during consultations. As someone managing mental health concerns, I did not feel my issues were being taken seriously. It took considerable time and effort to advocate for myself before receiving a diagnosis, which I was initially told was unlikely. However, after transferring to a different practice, I received the same diagnosis within a short timeframe.

Impossible to book an appointment here

It appears to be extremely difficult to secure an appointment at this practice, making one wonder if there are adequate clinical staff available to meet patient demand.

Registration delays left me caught between surgeries

Extremely disappointed with the administrative team. After relocating and joining a new practice, I was informed that my registration would take four weeks to complete, during which I needed to continue obtaining prescriptions from my previous surgery. My previous surgery stated that my new practice would need to issue repeat prescriptions, yet they still expected me to attend an appointment for a routine treatment on a specified date. I continue to experience sleep difficulties, and my previous surgery appeared indifferent to my concerns. The situation lacks practical thinking, as I was asked to keep an appointment for treatment while being unable to receive prescriptions for four weeks until my records transferred to the new practice system.

Friendly staff and same-day appointments available

Excellent service with friendly staff. I typically manage to get an appointment on the same day.

Poor communication delayed death registration process

I am not registered with this surgery, though my father was. Following my father's passing, I was informed that the surgery would notify the relevant registration authority so that we could proceed with the necessary administrative procedures. This was expected to occur the following day. When I contacted the surgery, the receptionist was courteous and assured me I would receive confirmation once the information had been transmitted. However, no call came. The funeral directors subsequently contacted the surgery to enquire about the status, as there are strict timeframes for completing registration. Despite repeated attempts to obtain updates, we received no communication from the surgery. I eventually visited in person late on Thursday evening, only to be told the information had been sent at 2:30 that afternoon—three days after my father's death—with no prior notification to either myself or the funeral directors. I expressed my frustration to the receptionist, explaining that I should not have needed to follow up repeatedly and visit the surgery to get a response. The stress this caused my family was considerable and entirely avoidable. The receptionist's suggestion to contact the registration authority for an appointment the following week would have exceeded the standard timeframe for completion. In my view, the surgery demonstrated a lack of sensitivity in handling this matter. I have since learned this may not be an isolated incident regarding delays in sending necessary documentation. There are additional concerns about how the surgery cared for my father prior to his passing, though I do not wish to elaborate on those at present. I found the overall experience deeply disappointing.

Reception staff wouldn't make eye contact during conversation

The reception team displayed a dismissive attitude, with one member becoming visibly irritated when I requested they face me while speaking, as I was unable to hear their words while they remained turned away, speaking quietly and focused on their computer screen. Additionally, a government department submitted a request for a medical report, claiming I had authorised this. I had provided no such authorisation. A clinician prepared a report, and the practice subsequently forwarded my medical information to the government department without first contacting me to confirm consent or requesting to review a consent form. This represented a serious breach of data protection and human rights principles.

Phone lines make booking appointments impossible

This practice feels incredibly frustrating to deal with. I attempted multiple times to book an appointment by telephone, but found myself stuck on hold and was even disconnected on several occasions without speaking to anyone. I then visited the surgery in person hoping to arrange an appointment that way. However, I was informed that face-to-face bookings were not possible and that I would need to use the phone system instead. When I explained that I had already tried calling many times without success, I was still refused the option to book in person. This experience is quite difficult to comprehend. I have decided to use a walk-in centre instead and am looking to register with a different practice. I would not recommend this surgery to others.

Felt genuinely listened to and cared for

I had the great pleasure of getting an appointment and I can honestly say the clinician was the most lovely doctor I've ever met. I wish all doctors were as caring and attentive. Thank you for all your care and attention.

Failed to call back as promised

Disappointing experience. I was assured someone would contact me, but this didn't occur. When I attempted to call back at mid-afternoon, I received a recorded message indicating the surgery was closed, despite the posted hours suggesting it should still be open. It's frustrating to be told a callback will happen when it doesn't materialise. I would rate this experience very poorly if the system allowed for it.

Staff attitude made appointment difficult

The staff performance has been disappointing, and I feel the practice requires significant improvements. The overall experience has not met my expectations for NHS care.

Impossible phone queues and missed appointment calls

I injured myself while doing garden work and attended the practice with back pain. I was advised that my symptoms were related to my weight and given a sick note, though I felt the consultation was rushed. A subsequent appointment with another clinician revealed a slipped disc, which required physiotherapy treatment. Contacting the practice by phone is consistently problematic. Calls typically result in lengthy waiting periods in a queue system, and many attempts end without reaching anyone. When contact is eventually made, appointments are usually unavailable. On the rare occasions an appointment is secured, it is conducted remotely with no specific time slot allocated. This means keeping your phone accessible throughout the day, which becomes difficult when managing work, family responsibilities, or attempting to rest while experiencing symptoms. I have also experienced issues with repeat prescription processing. On three recent occasions, my prescriptions were not prepared correctly and required a return visit to collect them properly. The reception team have consistently demonstrated politeness and shown genuine apology for these issues, however this does not address the underlying operational problems at the practice. For those new to the area seeking a GP service, I would not recommend registering here.

Didn't listen to my health concerns

Attended an annual health check appointment where certain health concerns I raised did not appear to be given adequate consideration. The guidance provided was not satisfactory.

Long wait times made me give up

Would rate this experience very poorly if lower scores were possible. The waiting time was excessively long, lasting nearly two hours, which led to me deciding to leave without being seen.

Dismissed symptoms without proper investigation

Disappointing experience. Would not recommend. When I was 16, I experienced symptoms that I now understand were indicative of a neurological condition, but these were not identified during my appointment. In retrospect, I feel the presentation warranted further investigation and referral for specialist assessment, though this did not occur at the time. A decade later, I developed significant mobility issues. Following assessment at hospital, I was subsequently diagnosed with a chronic neurological condition with a relapsing pattern, and I was informed that my mobility difficulties would likely be long-term. I believe earlier recognition of my initial symptoms—which included sensory changes, tingling sensations, temperature sensitivity, and persistent tiredness—might have altered the course of my condition.