Denton Turret Medical Centre

Sudden removal notice with no proper explanation given

I have been a patient for two decades and have lived at my current address for ten years. Today I received a call informing me that I have 28 days to find alternative medical care because I am apparently outside the practice's postcode coverage area. This is confusing as my postcode has not changed since I registered, so I am unclear why this has suddenly become an issue. The situation feels particularly frustrating given that I live only a short distance beyond the stated boundary. I would appreciate a direct explanation from the practice management regarding this decision and the reasoning behind the notification I received.

Supportive practice that listens and helps

The healthcare professionals at this practice have consistently provided excellent care for my family and myself. They have been supportive and helpful not only for minor ailments but also in offering genuine guidance and assistance with more significant health concerns.

Friendly staff made me feel genuinely cared for

Excellent medical professionals and nursing staff who demonstrate great professionalism and kindness, even during challenging periods. The reception team are equally fantastic, showing genuine care and being pleasant to interact with.

Didn't feel heard during appointment

The healthcare professional did not meet my expectations during my visit.

Prescription errors left me without medication repeatedly

There have been recurring issues with prescription management that have resulted in periods without necessary medication. When attempting to raise concerns through the formal complaints process, the response has not felt appropriately handled, particularly when the complaint involved management. There appears to be a disconnect between how feedback is received and acted upon, with concerns about inconsistent communication standards. Overall, the practice feels disorganised and efforts to address problems seem insufficient. Prescription errors continue to occur and do not appear to be treated with appropriate urgency. I have experienced multiple occasions of being without medication as a result. I would recommend exploring alternative practices until improvements are made to the current service.

Reception staff made me feel unwelcome and ignored

The reception staff conduct themselves in an unprofessional manner, speaking condescendingly to patients and providing poor service. Their approach comes across as domineering, and they appear unfamiliar with the practice's established procedures, suggesting they would benefit from additional training. Some team members present as particularly intimidating, which makes contacting the practice a daunting experience. There have been instances where patients feel deliberately overlooked, which is deeply embarrassing. Despite maintaining politeness throughout interactions, requests for prescription renewals have been met with hostility. When administrative errors occur on their part, this creates unnecessary burden on clinical staff, as patients must then contact a GP to resolve what should have been a straightforward repeat prescription request made several days earlier. The overall experience of contacting this practice is anxiety-inducing due to the intimidating atmosphere created by certain staff members.

Reception staff unhelpful and dismissive

The service was disappointing. The reception staff were unhelpful and appeared inattentive to their duties.

First smear test made comfortable and easy

Had a smear test this morning with a friendly healthcare professional who made me feel comfortable, as it was my first time and I was quite nervous about it. The clinical team have been supportive and helpful whenever I've needed assistance with my health concerns.

They've really listened and helped me

I have no complaints; the practice has provided me with considerable support.

Efficient care and attentive staff

Excellent medical staff. Wonderful nursing team. Remarkably well-organised and compassionate.

Local surgery with no complaints here

It's my local GP practice and I have no complaints about it.