Dingle Park Practice

Struggling to reach the practice by phone

It is extremely difficult to secure an appointment at this practice. The telephone line is consistently engaged, and after a lengthy wait of around half an hour, callers are informed that no appointments are available on that day.

Warm welcome at the health centre

I have consistently received a friendly welcome at the health centre and at the pharmacy as well. Thank you for the professional care you have provided to me.

Struggling to reach the practice by phone

Difficulty obtaining an appointment due to persistent busy signals when attempting to contact the practice.

Impossible to book an appointment here

It is frustrating to attempt booking an appointment at this practice, as there appears to be no call queuing system in place. The telephone line is frequently engaged, making it difficult to get through, and online booking options are also unavailable. Other practices in the area have implemented queue systems that seem to reduce the inconvenience of repeated unsuccessful calling attempts. It feels disappointing to struggle with the appointment booking process when regular contributions are made to the NHS.

Struggling to reach anyone by phone

I've been attempting to obtain information regarding my test results, but have experienced difficulty reaching the practice by telephone. Securing an appointment with a doctor has proven challenging, as calls often go unanswered, get disconnected, or available slots are unavailable. Additionally, I found the demeanor of the staff to be unhelpful.

Easy to access and quick to respond

A truly outstanding practice. Whenever my partner and I have required their services, they have been straightforward to reach and have provided prompt responses.

Requests handled swiftly and with genuine care

I am grateful for the assistance and support provided to my family member, who unfortunately passed away recently. It was always comforting to know that any requests for help made on their behalf were handled promptly and with such thoughtful care and attention. A truly outstanding medical practice!

Reception staff dismissive when raising urgent concerns

The receptionist's demeanor suggested a lack of concern regarding my request for urgent attention to a matter requiring investigation. While I understand there may have been limitations on what could be actioned, a more empathetic approach would have been appreciated, even if it wouldn't have changed the outcome. The manner in which the call was handled, including tone and communication style, felt unprofessional throughout.

Reception staff handled difficult patients with professionalism

I attended an appointment recently and during my time in the waiting area, I was struck by the challenging interactions I witnessed between some patients and the reception team. Over the course of my visit, I observed several instances where patients became frustrated with one member of staff who was handling enquiries professionally. The frustration appeared to stem from appointment availability and prescription-related matters, neither of which were within the receptionist's control. Additionally, I overheard another receptionist managing a difficult phone call where the caller was clearly upset. Throughout these situations, both staff members maintained their composure and professionalism. I felt compelled to acknowledge the dedication shown by the reception team, particularly given the pressures they face in their role. Their efforts deserve recognition and appreciation.

Receptionists who actually made me feel welcome

This is the friendliest medical practice I've ever attended. I've relocated several times and have generally found receptionists at other surgeries to be rather distant or unwelcoming, but the reception team here are exceptionally warm and helpful!

Kind staff made me feel heard

Brilliant practice, the team are all very kind, helpful and caring. I want to give a shout out to one particular clinician who has been a superstar every time I've seen them, providing a really calming and kind presence. Thank you

Friendly reception and attentive care throughout

I'm really pleased we made the switch to this practice. The service has been absolutely fantastic, from the reception staff through to the clinicians.

Helpful doctors who really listened well

A wonderful practice. I cannot speak highly enough of the clinical team there. I have relocated away from the area, otherwise I would have continued with them long term. They are an excellent surgery.

Long-term patient valued for prompt diagnosis and care

I have been attending this practice for more than six decades, naturally with various clinicians over that time. Although I have relocated some distance away, I remain loyal to the practice and have not sought care elsewhere. When my children were born, I chose to register them here rather than at a practice closer to my home. I now manage a complicated health condition, and when I first presented this concern to the practice, they provided a prompt and accurate assessment before my onward referral to the hospital. The entire team, including administrative and clinical staff, have consistently demonstrated excellence in their care. Even if the practice boundaries were to change, I would not seriously consider switching to a provider nearer to my current residence.

Struggling to reach the practice by phone

The clinical staff are satisfactory, however accessing the practice is problematic. I frequently experience calls being disconnected, receive automated messages indicating the line is unavailable when it appears to be operational, and encounter continuous engaged tones when attempting to reach the surgery.

Phone booking system needs serious improvement

The telephone booking service has been quite disappointing. When calling to arrange an appointment, I'm frequently told that nothing is currently available. I'm directed to ring at 8am to try booking, but even when I do this, I'm unable to secure an appointment. I've been attempting to book for nearly two months without success. The phone service experience has been very poor, and it seems the reception team could benefit from additional support or training.

Easy to book appointments with friendly staff

This practice is excellent! The team members are all very welcoming and supportive. Booking an appointment is straightforward and convenient. As a family, we are very happy with our practice! We would gladly recommend it to others.

First visit was a bit confusing overall

My initial appointment was somewhat unclear. On the whole, it was satisfactory.