Doctors Lane Surgery
Great! (7 reviews)
Great! (7 reviews)
Patient feedback reflects a predominantly positive experience across clinical and administrative services. Nursing care is consistently described as thorough and attentive, with staff taking time to explain procedures and provide reassurance. The reception experience and wider team interactions are characterised as welcoming and approachable, with particular praise for organisation and efficiency in service delivery, including appointment scheduling and vaccination clinic operations. Continuity of care is evident in feedback about ongoing support following procedures, with patients noting sustained quality across multiple service areas including pharmacy provision.
However, concerns have been raised regarding consent processes and the handling of patient list management, with feedback indicating a lack of empathy in how certain administrative decisions were communicated. These concerns contrast with the broader pattern of positive clinical interactions and suggest inconsistency in how sensitive administrative matters are managed. The mixed feedback indicates that whilst clinical care and team approachability are generally strong, there remain areas where communication around procedural matters requires attention to ensure patient confidence in the practice's handling of administrative processes.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a predominantly positive experience across clinical and administrative services. Nursing care is consistently described as thorough and attentive, with staff taking time to explain procedures and provide reassurance. The reception experience and wider team interactions are characterised as welcoming and approachable, with particular praise for organisation and efficiency in service delivery, including appointment scheduling and vaccination clinic operations. Continuity of care is evident in feedback about ongoing support following procedures, with patients noting sustained quality across multiple service areas including pharmacy provision.
However, concerns have been raised regarding consent processes and the handling of patient list management, with feedback indicating a lack of empathy in how certain administrative decisions were communicated. These concerns contrast with the broader pattern of positive clinical interactions and suggest inconsistency in how sensitive administrative matters are managed. The mixed feedback indicates that whilst clinical care and team approachability are generally strong, there remain areas where communication around procedural matters requires attention to ensure patient confidence in the practice's handling of administrative processes.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Andrew P.
8 months ago
Excellent!
Friendly staff and efficient dispensing service
Excellent medical practice with a wonderful team and an outstanding pharmacy service.
Helen R.
one year ago
Bad!
Surgery deregistered patient without consent
Absolutely appalling service. This practice lacks empathy and compassion. They removed a family member from their patient list without obtaining proper consent. Extremely disappointing after many years of loyalty as a patient.
Ian B.
2 years ago
Excellent!
New team maintaining high standards well
Excellent service and the recent additions to the medical staff are upholding the consistently high quality we've come to expect. Appreciation to everyone on the team.
Hadrian M.
5 years ago
Excellent!
Drive-in flu jab ran smoothly and efficiently
The drive-through vaccination service at the local clinic was excellent. A letter with an allocated arrival time slot was received beforehand, and the entire experience ran smoothly from start to finish. The process was notably quick and well-organised. Very well done to the team involved.
Lady P.
5 years ago
Excellent!
Friendly staff made the visit pleasant
Excellent experience with a welcoming and approachable team.
Caithan L.
6 years ago
Excellent!
Excellent aftercare support throughout my recovery
From the front desk staff through to the pharmacy, nursing team and clinical staff, this practice has provided excellent service based on my experience. Following a surgical procedure, I required substantial ongoing support and care, which this surgery has consistently delivered to a high standard. The team has been approachable, competent and I would happily suggest this practice to others.
Andrea G.
6 years ago
Excellent!
Thorough nurse who took time to explain
I've just been seen by a member of the nursing staff. Excellent. They were very thorough, explaining what they were doing, checking I was comfortable and answering my questions. They also provided some follow up advice.