Doncaster Drive Medical Centre

Terrible healthcare service that needs serious help

Utterly Inadequate Service Demands Urgent Reform Interacting with this GP surgery has become an exercise in pure frustration and complete inefficiency. Securing an appointment was challenging before, but the COVID era has exponentially worsened the experience. My wife recently attempted to schedule a consultation. Calling at 9:00 AM, she was abruptly informed all slots were exhausted and advised to call earlier. The next day, following their guidance precisely, she encountered identical roadblocks. A promised callback from a doctor materialized three days later, inconveniently timed when she couldn't possibly engage. The online booking alternative proves equally dysfunctional. Navigating the form consumes approximately half an hour, with absolutely no appointment guarantee. One can waste an entire day awaiting a response, which typically arrives with the dismissive explanation: "We're experiencing doctor shortages." Such service standards are completely unacceptable. Patients are entitled to a dependable and accessible healthcare system. This surgery desperately needs to implement a modern booking mechanism allowing patients to select their preferred date and time — a fundamental feature still absent years after the pandemic's peak. This practice must urgently confront its systemic failures and dramatically enhance patient care accessibility.

Quick and easy one lead ecg experience

I arrived for a One Lead ECG. Jackie promptly attended to me. Initially uncertain about the process, I found the One Lead ECG procedure remarkably straightforward and the appointment was efficiently conducted. Appreciate it.

Heartless staff ignored my severe kidney pain

10:30 AM - approaching the front desk: "I'm experiencing severe kidney pain and urgently need medical attention." reception staff: [indifferent] "Our schedule is completely full today." /scenario concluded. zero assistance zero support zero information no attempt to verify my situation no inquiry about my condition no alternative solutions offered no invitation to wait complete lack of compassion

Great medical care with friendly staff

Medical staff are competent and the reception team is attentive and quick to assist

Efficient healthcare with quick appointments and referrals

Whenever I've required medical attention, the practice's responsiveness has been impressive. Upon reaching out, a nurse would promptly contact me, and I'd be scheduled for an appointment on the same day. Should additional diagnostic procedures be necessary, I would receive a referral and be seen within a fortnight.

Quick and caring medical experience

Arrived promptly, no lengthy waiting period. The physician was attentive and suggested additional diagnostic procedures.

Exceptional care from a trusted medical team

Throughout my six-decade relationship with this medical practice, I've consistently experienced Jackie and her front desk staff as consummate professionals who demonstrate exceptional politeness and genuine compassion. The physicians here are consistently outstanding and incredibly supportive, and I feel truly fortunate to receive such high-quality care from this entire team.

Great service with a smile

The employees were incredibly welcoming and went out of their way to provide excellent assistance.

Great product meets all my expectations

Quite excellent

Terrible reception but amazing doctor saved day

reception staff were extremely unpleasant and discourteous during my phone call, treating me with disrespect. however, the doctor, who i believe is named neil malde, was absolutely wonderful. he provided me with helpful guidance regarding my pregnancy, and i am deeply grateful. despite the poor initial interaction, i would wholeheartedly recommend him and give him a perfect 5-star rating.

Reliable service that never disappoints me

Consistently delivers reliable and satisfactory assistance

Fantastic customer support that exceeded my expectations

The employees were incredibly accommodating, providing swift and attentive assistance with great professionalism.

Quick and reliable service for me

Swift service! Attended to right away.

Amazing healthcare with compassionate professionals

During my two-year journey with this medical practice, I've consistently encountered nothing but exceptional service. The front desk staff demonstrates remarkable warmth and dedication, always striving to create a welcoming environment where patients feel valued and respected. Similarly, the physicians demonstrate extraordinary compassion, routinely extending themselves beyond standard medical protocols to prioritize my health and comfort. Their commitment goes far beyond mere professional obligations, reflecting a genuine desire to deliver outstanding, personalized care that makes patients feel genuinely supported and appreciated.

Helpful pharmacist provides clear and professional advice

I had the opportunity to interact with Sophia, the pharmacist, who provided a clear and professional response to my inquiry.

Caring gp with helpful staff and great service

I've been with this GP practice since 2015, and their staff are incredibly accommodating. While scheduling appointments can sometimes be challenging, they genuinely strive to offer same-day consultations. The reception team is consistently courteous, and I've come to know many of the staff members personally. The nurses are consistently helpful, and the consultants are truly exceptional - they always aim to improve patients' lives and are quick to make referrals when needed. I plan to remain with this GP practice for as long as I live in the area. My heartfelt appreciation goes out to all the staff for their dedication to making our lives better!

Compassionate care that saved my life forever

My family and I have been receiving their outstanding service since 1992. We deeply appreciate their care, support, and assistance. The doctors, nurses, and staff consistently demonstrate exceptional dedication by understanding patients' needs, struggles, pain, and difficulties, and helping them to the best of their abilities. Their expertise, knowledge, and experiences shine through in how they prioritize and attend to every patient's requirements, ensuring children and elderly individuals are treated with utmost respect and compassion. I am incredibly proud of how they treat me like a beloved family member. I've had numerous experiences where they've provided immediate assistance without hesitation. From March this year, they diligently worked to diagnose my health issues, conducting comprehensive blood tests and other examinations, and urgently referred me to Accident and Emergency at Hillington hospital, where they ultimately discovered I have leukaemia. I am currently undergoing chemotherapy treatment at the same hospital. I am profoundly grateful to Dr. Patel for the exceptional concern shown towards my health condition. Their service, in conjunction with the NHS, should be celebrated for the remarkable patient care provided at their practice. I sincerely hope that every patient receives the same level of compassionate treatment I have experienced. My heartfelt thanks to them, and I hope they continue to improve their services, particularly in light of current hospital pressures and challenges with emergency department waiting times for critical conditions.

Compassionate care from an amazing healthcare professional

Safia at the front desk is absolutely wonderful. Her friendly demeanor truly helps ease the stress of patients who are feeling vulnerable or anxious about their health concerns.

Longtime patient loves exceptional healthcare team

Throughout my decades-long relationship with this medical practice, they've consistently demonstrated exceptional support and responsiveness. The surgical team truly elevates my healthcare experience, with every encounter being remarkably constructive and compassionate. I deeply appreciate the comprehensive care they've provided me.

Frustrating service and endless referral runaround

Briefly glimpsed, but when seeking a referral, I was once more delayed and instructed to return at a later time.