Doncaster Drive Medical Centre

Unprofessional doctor with terrible bedside manner

The physician I consulted was completely unhelpful. Whenever I raise any inquiries, she becomes defensive and responds with hostility. This is now the third instance where I've experienced her unprofessional behavior, and I directly confronted her about it. A medical professional should fundamentally know how to empathize with and truly listen to their patients.

Exceptional service with genuine professional care

The administrative personnel consistently demonstrate courtesy and are eager to assist. Their professionalism shines through in every interaction, and they are reliable in following through on their commitments. When they promise to return a call, you can count on them to do exactly that.

Terrible service from unfriendly and unhelpful receptionists

The front desk staff at this medical practice consistently display a lack of professionalism and courtesy. Their interpersonal skills are severely lacking, and they would greatly benefit from customer service training. Whenever I need to contact the office, I'm filled with anxiety and frustration. If the rating system allowed, I would have given zero stars to reflect my extreme dissatisfaction.

Quick and efficient medical service today

I reached out to the medical facility about getting my influenza vaccination and was accommodated with an immediate appointment. The care and responsiveness were outstanding.

Friendly staff made my day at the office

The front desk staff demonstrated exceptional courtesy and provided excellent assistance during my interaction.

Quick and friendly medical care

Secured an immediate booking and found the medical staff exceptionally welcoming and courteous. The consultation was comprehensive and professional throughout.

Helpful support with genuine care and speed

Consistently dedicated to providing prompt and compassionate support for all inquiries

Exceptional medical care that truly saves lives

I'm truly astonished by the critical comments some have shared about this medical practice. Having been a patient here for nearly three decades, I've consistently found the administrative staff incredibly supportive. They demonstrate remarkable compassion, professionalism, and genuine care. Their reliability is impeccable - when they commit to returning a call or forwarding correspondence, they follow through without fail. Recently, they've been instrumental in helping me navigate complex medical situations involving my family, consistently exceeding expectations. Every single physician at this practice is outstanding. In a particularly memorable instance, Dr Malde was absolutely crucial in potentially saving my life, quickly recognizing a serious medical concern and immediately summoning emergency services. My gratitude towards this entire team is immeasurable.

Frustrating healthcare with limited communication access

Navigating medical care for my disabled daughter has been challenging. The communication process, restricted to conversing through a tiny window opening, is far from satisfactory and has created noticeable obstacles. The medical practice has ample space on their premises to expand their reception area and should actively seek funding to improve their patient interaction infrastructure.

Worst customer service ever encountered in my life

The customer support is practically nonexistent, and I suggest their front desk staff skip their service training altogether. Their communication skills are abysmal, and their responses are consistently discourteous.

Terrible administrative service at medical practice

I am utterly disheartened by the administrative performance at medical Doncaster drive. My recent interaction has been incredibly exasperating and anxiety-inducing due to the incompetence and unprofessional behavior demonstrated by the admin staff (Jackie). As a 60-year-old individual who has never previously sought assistance from the GP service, I am profoundly let down after being referred by my opticians, only to find they were unable to provide any meaningful help. As a patient, I anticipate a fundamental standard of competence and respect, particularly concerning appointment management and patient communication. Regrettably, the administrative team at this practice significantly fails to meet these fundamental expectations. I emphatically recommend that management critically evaluate and enhance their administrative procedures, as the current state of affairs is completely unacceptable. Patients should not be forced to endure unnecessary challenges when attempting to access basic healthcare services due to substandard administration.

Worst doctor ever completely unprofessional and dismissive

Dr. Mio Kwan stands out as arguably the least compassionate physician I've encountered at this medical practice. When I sought to discuss a deeply personal and delicate matter with her, her demeanor was entirely unprofessional and lacking in empathy.

Great care at my local gp clinic

Consistently receive excellent treatment at this medical practice

Terrible registration experience avoid at all costs

Terrible front desk staff and even worse customer support. Attempting to sign up with another Great Britain location due to the complete lack of professionalism and accountability from everyone involved.

Surprisingly helpful service for parents with babies

I was initially skeptical due to some negative feedback, but since the location was convenient for me and my child, I decided to give it a try. To my pleasant surprise, the staff turned out to be incredibly supportive. Safia at the front desk was particularly outstanding. I appreciate their service.

Terrible healthcare experience with dismissive doctors

Unbelievable how dismissive the medical staff were! Their nonverbal cues screamed total disinterest, practically making it clear I was wasting their time. The consultation was absurdly brief - barely a minute long. I strongly recommend finding a different healthcare provider who actually values patient care.

Terrible service and unprofessional medical staff

Unacceptable patient treatment at reception! Absolutely the most terrible medical practice ever!!

Terrible service and uncaring medical staff

The quality of this medical practice has significantly deteriorated. The nursing staff are consistently unhelpful, constantly redirecting patients to physicians for minor concerns. It's bewildering why they continue to communicate with patients through a window when the clinic is now operational. The pandemic is over! Patients are left feeling uncomfortable, exposed to cold and wet conditions while attempting to converse through a glass barrier. Their approach comes across as thoroughly unprofessional and disregarding of patient comfort.

Unprofessional receptionist ruins medical experience

My encounter with the receptionist, Jackie, was deeply unsatisfactory due to her unprofessional demeanor and inaccurate guidance. Upon seeking clarity about my test results after three weeks, she suggested it might take up to a month, which I found entirely unacceptable for a cervical screening. Although the doctors were courteous, Jackie's misinformation and discourteous attitude were sufficient to deter potential patients from this medical facility. There is a critical need for her to enhance her interpersonal communication skills, as front-desk staff like her can significantly damage the practice's overall reputation and patient experience.

Terrible doctor with zero compassion and professionalism

If I could give a rating lower than one star, I absolutely would. Their conduct is completely unacceptable and lacking any semblance of professionalism. Dr. Kwan (or possibly Hwan - I'm uncertain of the exact name) represents the absolute worst example of a medical professional I have ever encountered. She demonstrates zero compassion and shows no basic respect for patients. Someone with such a callous attitude has no business practicing medicine and should not be allowed to treat people.