Donnington Medical Partnership

Staff weren't consistently wearing masks during appointments

The team members were not consistently wearing masks while performing their duties and moving around the practice, including during patient interactions. This created a concerning atmosphere when attending for care. During a brief waiting period, I observed multiple staff members, and only a small number maintained mask-wearing throughout, while others put them on subsequently when encountered again. One individual spoke with me directly without a mask in place. Appointments at this practice tend to run behind schedule as a pattern, and this was evident even with an earlier time slot, suggesting the delays are not simply due to high demand.

Reception team made booking straightforward and easy

The reception team were lovely. Always professional and great at organising appointments and prescriptions. Found the clinician I saw to be really helpful and the healthcare professional I consulted was great too. Good infection control measures in place.

Friendly staff took time to listen

Helpful and friendly. The clinician demonstrated an excellent standard of professionalism with a very comprehensive and methodical approach to medical matters.

Receptionists need better communication training

The clinical staff are satisfactory. However, the reception team could benefit from improvement in their interpersonal approach. They come across as abrupt and lack patience when communicating with patients. Their manner of speaking could be more considerate, and they seem to struggle with showing understanding towards those seeking care. I would recommend that the practice consider providing training to enhance customer service standards across the reception team.

Reception staff always greet you with a smile

I'm very, very happy with my GP services - the reception team and doctors are excellent. They always listen to patients and never dismiss concerns. Before, I was registered at a different practice where the approach to treatment was quite limited. At my current practice, the doctors genuinely listen to patients and work to find the most appropriate solutions for each individual situation. My partner is now interested in registering here too, as this practice is among the best! The doctor I see is amazing and has been incredibly helpful with my care. The reception staff are always friendly and courteous. Thank you to everyone - you're all doing a fantastic job!

Didn't feel trusted with my care

The practice demonstrated concerning reliability regarding patient care and welfare.

Friendly staff made the appointment quick

I had a swift appointment and encountered welcoming team members. Throughout my visits, I have not experienced any issues and have consistently found the practice to be responsive to my needs.

Long wait times for appointments here

It takes approximately a month to obtain an appointment at this practice. The service does not meet expectations and appears inadequate.

Reception unhelpful and appointment delays frustrating

Had to wait three weeks to secure an appointment, and then experienced a delay of more than 45 minutes beyond the scheduled time. The reception staff were unable to provide any assistance with the situation.

Reception staff were genuinely courteous and helpful

This GP practice is excellent. The reception team have consistently treated me with courtesy and every clinician I have consulted has been outstanding. I have a young child and when she requires medical attention, the practice consistently makes an effort to ensure she receives prompt appointments. I would readily recommend this practice to others.

Reception staff made booking appointments straightforward

I'm not sure if there have been recent changes to the reception team, but when I called today to arrange a phone consultation and a blood test, the person who answered the phone couldn't have been more courteous and accommodating. They made a real effort to schedule both appointments at times that worked well with my availability. Throughout all my years as a patient at this practice, I have never encountered such smooth and efficient service! Now I not only have an excellent clinician to see when needed, but I also have welcoming reception staff who make booking appointments straightforward and pleasant. Thank you to the practice team. I hope this standard of service continues indefinitely!

Staff handle difficult situations with grace

I'm uncertain how this practice could receive a lower rating, given how well it has managed through the various transitions over time. I don't hold the front desk team responsible if they respond defensively, as they encounter considerable rudeness from patients. Treating others with courtesy and expecting the same in return is a principle we ought to uphold. The entire team here—clinical staff and administrative personnel alike—are exceptional. My best wishes to all of them.

Reception staff were dismissive and unhelpful

Disappointing service experience, among the poorest I have come across.

Staff were helpful and attentive throughout

The entire team at this practice provides excellent care and support. Much appreciated.

Receptionist argued with me on the phone

I contacted the practice to arrange appointments for my children. During the call, I found the receptionist's manner to be quite abrupt and argumentative, which made the interaction difficult. The conversation became heated and I ended up disconnecting the call. I was particularly disappointed to learn that this person held a supervisory position. The overall experience has left me very unhappy with the practice, and I am considering finding alternative healthcare elsewhere.

Clean facility and staff who actually listened

Outstanding service provided in a clean, bright and welcoming environment. The clinician demonstrated attentiveness, comprehensive assessment skills and strong medical knowledge. They had clearly reviewed my medical history beforehand and adopted a collaborative approach when discussing treatment options with me. The front desk team were equally friendly and organised, managing their workload effectively even during peak times.

Receptionist was dismissive and unhelpful

The receptionist's manner was quite unfriendly.

Inefficient practice with rude reception staff

Insufficient resources do not justify the lack of efficiency and discourteous treatment experienced at this practice. Deeply disappointing.

Pleased with the service and everything else

I am satisfied with the service provided at this practice, and I feel positive about all other aspects as well.

Reception staff were dismissive and unhelpful

The reception staff member was unhelpful and displayed poor communication skills during my visit.