Douglas Grove Surgery

Compassionate care from a truly exceptional medical team

I'm compelled to share my appreciation for this medical practice. Having been a patient for quite some time, I can genuinely attest to the exceptional professionalism and compassion demonstrated by all staff members, including doctors, nurses, and administrative personnel. They consistently demonstrate active listening, empathy, and effective problem-solving. Living with an inner ear condition that significantly impacts my balance and spatial awareness has been incredibly challenging over the years. The ongoing support and understanding from everyone at this surgery have been invaluable to my health journey. I am truly grateful for their dedication and care. Continue maintaining your outstanding standard of service 🙏🙌🏻🙏⭐️ Michelle Y.

Incompetent healthcare leaving patients frustrated and confused

Medical professionals are terrible! They consistently fail to offer clear explanations and seem to dodge inquiries by hiding behind phone calls. I'm genuinely skeptical about their actual competence and credentials.

Unprofessional service leaves pregnant woman frustrated and angry

My wife is past her due date by over a week, and when she phoned to request additional iron tablets, she was met with an unhelpful and dismissive response that was completely inappropriate for a Monday morning. To the staff member who delivered such unprofessional service: if this is how you treat patients, especially those who contribute significantly to the healthcare system through their taxes, you should seriously consider finding alternative employment. This level of customer care is unacceptable and does a disservice to everyone involved.

Suspicious surgery call raises serious red flags

I just experienced an incredibly peculiar phone conversation with this medical practice. It was a call I anticipated, but not from this specific office. Initially, the conversation felt highly dubious, and when I requested clarification about the purpose of his call, he referenced an incorrect topic and appeared irritated that I wasn't immediately divulging personal information. I promptly terminated the call, only to have him brazenly phone me back immediately afterward. Adding to the strangeness, this interaction occurred at 7:00 PM, well past their stated closing time of 6:30 PM.

Avoiding sick patients defeats the purpose of healthcare

I was actually informed that I can't physically visit the doctor because they're avoiding potential illness in the medical facility, so they're offering a telephone consultation instead...ARE YOU KIDDING ME?! What kind of medical professional refuses to see patients who are unwell? I require a proper in-person assessment, not just a random remote guess about my condition.

Frustrating healthcare nightmare at dysfunctional medical practice

Terrible surgical front desk staff acts like she's more knowledgeable than emergency medical personnel. Scheduling an appointment is a nightmare, with phone staff who promise callbacks but never actually contact you. Steer clear of this place.

Uneven care from medical professionals

One physician demonstrates genuine compassion and empathy, while another staff member displays an unprofessional and dismissive attitude towards patients.

Smooth sailing with exceptional customer care

Professional staff, spotless environment, and swift assistance.

Caring medical team delivers exceptional patient service

Whenever I need to schedule a consultation at this medical practice, I consistently encounter reception staff who are incredibly friendly, supportive, and professional. The nurses and doctors are equally excellent. My spouse and I consider ourselves truly lucky to be patients at such a high-quality healthcare facility. Heartfelt appreciation goes out to the entire team.

Terrible healthcare service with rude and negligent staff

Scheduling an appointment here is a nightmare. They exclusively provide telehealth consultations, yet when you arrive at the clinic, the staff are idle and the premises are completely vacant! Dr. Olatunde deserves to lose his medical license. He has a notorious reputation in the local medical community for being unprofessional, discourteous, and displaying a shocking disregard for patient welfare. His clinical indifference borders on professional misconduct!

Caring service with a helpful medical team

Overall, I've had a very positive experience with Douglas Grove surgery. The general practitioners are consistently warm and welcoming, the nursing staff are always supportive, and I've found the administrative and reception personnel to be courteous and exceptionally accommodating whenever I've needed assistance. I primarily rely on their online platform for most tasks, which, while not the most streamlined, effectively enables me to schedule appointments in advance, request medication refills, and handle other necessary medical administrative matters.

Frustrating healthcare system fails patients and staff

The surgical practice is incredibly hectic, and securing an appointment is a significant challenge. Their digital booking system is absolutely terrible - the last time I attempted to schedule, it merely confirmed my presence but failed to properly route me to the nurse or doctor. This creates a frustrating experience that renders the entire process pointless. Patients become increasingly irritated when they wait for an appointment only to be let down by digital system malfunctions. These technological failures not only inconvenience patients but also make the work more difficult for medical staff.

Exceptional care worth the wait

Booking an appointment might require some patience, but the wait reflects the practice's popularity - everyone wants to be seen here, which speaks volumes about their quality! A year on, and I'm thoroughly delighted with my experience. This morning at 8:30, I was 8th in line but connected within 10 minutes. The receptionist was wonderfully warm and professional, asking all the right questions. She swiftly arranged a telephone consultation with the doctor, who promptly scheduled diagnostic tests.

Welcoming care at douglas grove surgery

Having recently moved to this locality just four months ago, I've been consistently impressed by the welcoming nature of the reception staff. They consistently demonstrate exceptional helpfulness, particularly during phone interactions. I've consulted with the physician multiple times, and I can confidently say my experience at Douglas Grove Surgery has been nothing short of excellent.

Prescription Chaos Leaves Diabetic Patient Desperate

My spouse encountered login difficulties while attempting to reorder recurring medications on February 27th due to system issues. The receptionist verified the problem and promised to have the prescription authorized by the GP, guaranteeing it would be available for pickup by Thursday at the latest. When my husband visited the pharmacy on Saturday, the prescription was still absent. As an insulin-dependent diabetic with multiple health conditions, he was forced to spend six exhausting hours contacting 111 and various pharmacies to secure an emergency medication supply. This situation is completely unacceptable. As of March 6th, the prescription remains unsigned.

Terrible customer service nightmare with endless queues

Called at 8:30 and was placed 29th in line, and after waiting an hour, I progressed to 3rd position only to be abruptly disconnected with a message that all representatives were occupied. When I redialed, I was again placed 19th in the queue. My partner attempted to reach the cancellation department and was essentially dismissed without any helpful assistance.

Frustrating healthcare experience with terrible front desk service

Terrible front desk service with an unfriendly staff member who consistently fails to facilitate patient appointments with the physician.

Exceptional care beyond the typical gp practice

While most GP surgeries have declined in service quality, this practice has set a new low in patient-doctor relationships. From telephone interactions to auxiliary medical services, their primary approach seems to be preventing patients from accessing any care whatsoever. Securing an appointment with a GP is virtually impossible unless you're on the brink of death. I'm uncertain where the blame for this situation lies, but the front desk staff appear to be a prime culprit. The telephone demeanor, during those rare moments you actually reach someone after endless queuing, is shockingly discourteous and dismissive. Moreover, the practice of having non-medically trained receptionists triage medical issues completely contradicts professional standards. Everyone acknowledges the challenges posed by COVID, but that crisis is now diminishing, and primary care should be returning to its pre-pandemic operational levels.

Compassionate care from a stellar healthcare professional

Had an appointment with nurse Miss K Watson today, and I was thoroughly impressed. She provided top-notch care, displaying a warm and welcoming demeanor. Her helpfulness and professional approach made the entire experience truly pleasant.

Endless Waiting Leads to Healthcare Frustration

Impossible to get an appointment or speak with medical staff, constantly left waiting on hold with no resolution in sight.