The Cromwell Primary Care Centre
Great! (29 reviews)
Great! (29 reviews)
Feedback reflects a mixed experience across the practice. Clinical staff are consistently described as thorough, professional, and courteous, with patients appreciating the welcoming team environment and high standards of cleanliness and organisation. Appointment handling is generally prompt, and the practice environment is well-maintained with good facilities.
However, significant challenges emerge around access and communication. Patients report difficulty securing appointments, particularly for ongoing care, with promised callback systems failing to materialise. Telephone contact experiences are problematic, with lengthy wait times and reception communication described as unhelpful and unwelcoming. Some patients felt their concerns were not adequately addressed during consultations, with insufficient discussion about treatment options or follow-up planning.
Additional concerns include poor coordination between staff members, inconsistent service practices, and inadequate follow-up scheduling. Registration processes have been problematic for some patients, and there are gaps in care continuity. While clinical care delivery receives praise, the booking experience and initial contact points require improvement to better support patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice. Clinical staff are consistently described as thorough, professional, and courteous, with patients appreciating the welcoming team environment and high standards of cleanliness and organisation. Appointment handling is generally prompt, and the practice environment is well-maintained with good facilities.
However, significant challenges emerge around access and communication. Patients report difficulty securing appointments, particularly for ongoing care, with promised callback systems failing to materialise. Telephone contact experiences are problematic, with lengthy wait times and reception communication described as unhelpful and unwelcoming. Some patients felt their concerns were not adequately addressed during consultations, with insufficient discussion about treatment options or follow-up planning.
Additional concerns include poor coordination between staff members, inconsistent service practices, and inadequate follow-up scheduling. Registration processes have been problematic for some patients, and there are gaps in care continuity. While clinical care delivery receives praise, the booking experience and initial contact points require improvement to better support patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mary C.
4 years ago
Excellent!
Well organised appointment system and spacing
The practice demonstrated good organisation and maintained appropriate spacing between patients.
Simon S.
5 years ago
Excellent!
Clean and efficient practice with good care
The practice maintains high standards of cleanliness and comfort, with smooth and well-organised operations.
Kimberley H.
5 years ago
Poor!
Questions dismissed without proper answers
I'm quite dissatisfied with my experience. My concerns were not properly addressed during the appointment. I was simply told that my results would be forwarded to my usual healthcare provider without any further discussion or explanation.
Bill B.
5 years ago
Excellent!
Reception staff were genuinely helpful and friendly
Excellent service provided by the care centre, much appreciated. One observation though, likely not the centre's responsibility given that the pharmacy and other businesses share the car park, but worth noting nonetheless. For those of you wearing face masks to protect vulnerable family members, both outdoors and in vehicles, it might be worth glancing at the ground during your next visit—I noticed several discarded masks scattered across the car park. If we were truly in the midst of a serious health crisis, one might expect this to be treated as a more significant concern. I'd encourage everyone to enjoy the fresh air rather than recycling their own breath.
Anne D.
5 years ago
Excellent!
Quick appointment and felt properly listened to
I attended an appointment last week and had a wonderful experience. The clinician was lovely and provided excellent care, with my issue resolved very quickly. I was really impressed with how smoothly everything went. I was also grateful that my husband was able to accompany me during the visit. Thank you to the whole team.
Rochelle S.
7 years ago
Poor!
Kind doctor but triage system needs work
The doctor I saw is kind and wonderful, but I'm not a fan of the triage system used at the practice.
Elayne D.
8 years ago
Excellent!
Prompt appointment and helpful staff throughout
The clinic is easy to find. I was seen promptly and the staff were very helpful. I saw a clinician who was extremely pleasant and helpful.
Natasha S.
8 years ago
Bad!
Couldn't get through on the phone for weeks
I have had difficulty accessing this surgery. My family member has a medical condition requiring ongoing care, and I have been attempting to arrange an appointment for an extended period. When contacting the practice by telephone, I was repeatedly told that a clinician would return my call to schedule a consultation, but these promised callbacks did not materialise.
John P.
12 years ago
Excellent!
Thorough appointment with a patient approach
The healthcare professional I saw was very thorough, patient and understanding in their approach to my care.