Stirling Medical Centre

Long wait times but eventually seen

The appointment process involved considerable waiting time before being seen.

Friendly reception made the visit pleasant

Outstanding care and support.

Friendly staff and a clean, tidy practice

The staff were welcoming and the premises were well-maintained and organised.

Helpful staff who really went the extra mile

I have been a patient at this practice for over three years and I am very pleased with the level of service provided. The team has consistently demonstrated exceptional care and commitment, going the extra mile to support their patients. I am grateful to everyone at the practice for their dedication and professionalism.

Easy to reach and welcoming

A compact facility that is conveniently located and straightforward to access.

Prescriptions kept getting issued wrong

A significant portion of the prescriptions I received this year contained errors.

Reception staff seemed confused about the process

The practice did not demonstrate the level of competence I expected.

Dismissed serious symptoms with basic advice

I experienced severe symptoms including intense head pain on one side and a significantly elevated temperature, during which I nearly lost consciousness. The clinical advice I received was to take over-the-counter pain relief. I found this response inadequate given the severity of my condition. I subsequently required hospital admission following a consultation with the practice.

Seen quickly and felt properly listened to

Had an appointment booked and was seen quickly. A member of the nursing staff made me feel relaxed and explained the procedure thoroughly and was happy to answer any questions I had.

Good clinic but limited examination facilities

It's a decent medical facility overall, though there are some limitations with certain examination areas.

Friendly staff put me at ease during visit

I recently visited the practice for a skin concern on a sensitive area. It turned out that what I was worried about was simply a reaction from using a particular cream after physical activity. The staff were reassuring and put me at ease during the appointment. The service was excellent and the healthcare professionals were very kind and professional throughout.

Receptionists gave wrong information about prescriptions

The reception team provided inaccurate information regarding prescription status, which proved frustrating when items were not actually available. The service felt disorganised and the staff appeared stretched, resulting in a disappointing experience overall.

Reception understaffed but overall helpful visit

The clinician I saw during my appointment was excellent, and I appreciated the quality of care provided. However, the reception area seemed understaffed during my visit, with limited staff available to manage the various tasks. Despite this challenge, the overall service was satisfactory.

Appointment booking system needs urgent improvement

The experience at this practice has been disappointing. Scheduling an appointment presents significant difficulties. Even once an appointment is secured, the response can feel dismissive. There are often delays in obtaining prescribed medication after it has been issued. The approach taken by staff members towards patients from different backgrounds has felt unwelcoming and left me feeling treated unfairly based on my circumstances.

Prescription delays causing medication gaps

I have experienced ongoing issues with my prescriptions not being prepared by the scheduled dates, which has resulted in gaps in my medication supply occurring on a regular basis.

Long wait and dismissive phone responses

I've been somewhat frustrated with this practice recently. I recognise that circumstances have been challenging for everyone, but it took three months and multiple phone calls before I could secure an appointment. When I was finally seen, I found the staff manner to be quite abrupt, I was referred elsewhere for further care, and the medication prescribed to me was no longer in standard use. Based on this experience, I feel the practice showed limited concern for my situation.

Struggled to get an appointment with my doctor

I have been unable to see my GP for over five years whenever I manage to secure an appointment.

Appointment times confirmed but still got wrong

I find this practice quite frustrating. I don't visit the doctor frequently, but when I do, I'm often left feeling let down. On a previous occasion, I was directed to an incorrect location, and more recently, when I arrived for my appointment, I was told I should have come at a different time despite having called that morning to verify the correct time. I struggle with disorganisation of this nature. The situation meant I had to leave work early, which resulted in lost income. Overall, I'm disappointed with the service.

Long waits and poor communication throughout

I have had several negative experiences at this practice. I feel that one of the clinicians here may not be suited to working in medicine.

Fast appointment booking made easy

Managed to secure appointments quite quickly.