Dr Davies & Partner

Pick somewhere else

Emergency referrals go unsent and actioned smashing care guidelines of 14 days. I have even had hospitals chasing them up on my behalf to get anything done. Nobody will give a straight answer and no staff seem to have the authority to access any computer systems when you chase things up. Whilst I have been a patient here for many years I will be moving as I have no faith in their ability to provide a reasonable level of care.

Frustrating wait for basic medical care

Struggling to schedule a medical consultation - they keep redirecting me to the ER or local pharmacy instead. When I asked the pharmacist, they confirmed I need a proper doctor's examination... 🤷‍♀️ Completely frustrated with the healthcare run-around.

Quick help when I needed it

The staff here consistently deliver top-notch assistance. Whenever I've needed an urgent medical consultation, they've been accommodating, and the physicians I've encountered are exceptionally skilled and compassionate.

Quick clinic visit on tuesday

Received prompt attention and overall, the service was fairly satisfactory

Frustrating wait for a simple appointment

I scheduled an online consultation for the following day, and within an hour, the receptionist phoned to cancel, stating I require a physician consultation rather than a nurse for my condition. I conveyed to her that even if I rang at 8am, securing an appointment would be impossible. She reassured me they would definitely resolve the issue. When I called, I was sixth in the queue, only to be informed no appointment was available and suggested waiting until Saturday to book at their so-called hub. Utterly disgraceful. The purpose of having a GP seems pointless; the time wasted on the phone might as well have been spent heading directly to the emergency department.

Scheduling nightmare at this clinic

Getting a slot at this place is incredibly challenging, bordering on unattainable.

Friendly staff helped us every time

Throughout my interactions, this surgical practice has consistently provided exceptional care, both for myself and my mother. I've never encountered any issues or unsatisfactory moments during our visits.

Quick and helpful reception team

Whenever I've reached out, they've been incredibly responsive. I've consistently received same-day scheduling and prompt email replies. Their service is absolutely impeccable! Update 20.01.25 - After reading other reviews, I'm genuinely surprised. In my personal experience, the reception team has always been exceptional - courteous and supportive. For scheduling, I highly recommend utilizing the new Accurx online platform. I've personally used it three times recently, and each time I received a callback within just a couple of hours. This system works brilliantly for both telephone and in-person consultations.

Staff made me feel so comfortable

I was thoroughly impressed by the exceptional care provided at this medical facility. The staff's warmth, professionalism, and dedication were remarkable. The entire medical team offered outstanding support throughout my experience. Without hesitation, I would enthusiastically recommend this practice to others. ⭐️⭐️⭐️⭐️⭐️

Missed appointment because of unhelpful staff

The front desk personnel are absolutely terrible. I arrived ahead of schedule for my appointment, and a staff member instructed me to wait, then after thirty minutes claimed I had missed my slot because they "couldn't read my mind". Steer clear of this place - the frustration isn't worth it. When you're already feeling under the weather, the last thing you want to deal with is disrespectful and arrogant reception staff.

Carla helped me feel relaxed and heard

We've been patients at this medical practice for half a decade. Each physician here demonstrates thoughtfulness and compassion, with Dr Shah being particularly outstanding. The Practice Nurse Carla is exceptional. She epitomizes professionalism, truly listens to patients, possesses a delightful sense of humor, and consistently helps me feel comfortable. The administrative staff and entire team are top-notch!

Tracy helped me with urine samples

I can't comprehend how someone could rate this GP practice so low.. despite the potentially overwhelming patient load, they truly go above and beyond to provide care. Tracy at reception is simply an absolute gem, and when I needed to collect urine samples for my toddler, she was incredibly helpful. Even during a busy period, she ensured I had everything required, including specialized collection bags to make the process easier. Whenever we contact the practice with urgent concerns, particularly regarding our young child, they guarantee same-day consultations. The doctors are consistently compassionate and responsive, with Dr Shah and Dr Davies being particularly outstanding, though the entire team is excellent. I'm not typically someone who writes reviews, but a 2.9-star rating feels completely unjust. Considering the immense pressures facing the NHS, this practice is delivering remarkable service, and I am genuinely grateful for their dedication and support!

Thirty years and service has tanked

Absolute chaos. Having been a patient here for three decades, this is undoubtedly the lowest point in the practice's history. Securing an appointment is virtually impossible. When I miraculously managed to get one, I felt completely steamrollered. The doctor bombarded me with questions without giving me a chance to explain my concerns. I left the consultation feeling completely bewildered and uninformed. What's the purpose of such an encounter? Attempting to retrieve test results is equally frustrating. You're condemned to spend at least an hour on hold, and can only access results during an absurdly narrow two-hour window. I attempted to register for online results, but that system is perpetually non-functional. The practice's quality has dramatically deteriorated since Dr Thavapalan's departure.

Surgery went smoothly and safely

The medical team's attentiveness was exceptional, and their commitment to patient safety put me completely at ease during my surgical procedure. I felt thoroughly protected and well-cared for throughout my entire experience.

Compassionate care during tough weeks

I want to express my sincere gratitude to Dr. Carla and the entire medical team for their outstanding care and compassion during these challenging circumstances.