Park Street Surgery

Straightforward booking and attentive care

This is a wonderful medical practice. The clinicians demonstrate both expertise and compassion in their approach to patient care. The booking system operates smoothly and efficiently. I would have no hesitation in recommending this practice to others.

Couldn't get through on the phone

Unable to reach the practice through any communication method. Extremely disappointing experience. It's important to remember that healthcare services exist to support the public who have contributed through their taxes. I feel this fundamental principle may have been overlooked. The approach seems to prioritise business operations over patient care. Very regrettable.

Quick appointment arranged after blood test

I would like to express my gratitude to the staff member who arranged a prompt appointment for me following my blood test. I am pleased to report that I am feeling considerably better as a result of the care received.

Staff were helpful and service felt personal

I have been very pleased with the entire team and appreciate how personable, efficient and clinically thorough the service has been. Thank you to the practice.

Long waits for routine doctor appointments

The practice seems eager to schedule vaccination appointments, though accessing care for other medical concerns involves considerably longer waiting periods. There appears to be a reliance on part-time clinical staff, which may contribute to appointment availability challenges. This pattern of service delivery appears consistent with broader healthcare system issues. The reviewer believes the NHS would benefit from structural changes rather than simply increased funding.

Didn't listen and wasted my time

The medical professionals at this practice do not seem to listen to what patients ask for and instead proceed with their own approach. It took well over a week to address my concern, which resulted in me making multiple unnecessary trips to the pharmacy only to find that my medication had not yet arrived. This has been a frustrating waste of my time and effort.

Good doctor who actually listened

A good healthcare professional who paid attention.

Caring practice that really listens to patients

We have relocated to a different area and I genuinely miss this practice. The team demonstrated genuine care, maintained high professional standards, and gave thoughtful attention to patients. The clinician here was exceptional.

Friendly staff who really listened to me

The team here are exceptionally welcoming and pleasant. They certainly have the patience to deal with patients like myself!

Finally able to see caring doctors again

It's wonderful to have found a practice where I can finally access appointments after struggling to get seen at my previous surgery. The clinical staff here demonstrate genuine empathy and compassion in their approach to patient care, which has made a real difference to my experience.

Thorough and respectful care for my dad

The healthcare professional I attended with my family member was excellent—demonstrating thoroughness, compassion and respect throughout the appointment. I'm very grateful that my family member has access to such a high-quality medical practice. Highly recommended. 👍

Rapid referrals and caring local healthcare

This is a well-organised practice that provided prompt referrals when my spouse needed them. The clinicians we consulted with demonstrated both expertise and compassion. It's reassuring to have access to such a dependable local healthcare facility.

Long-term patient feels genuinely listened to

I have been a patient at this practice for over two decades. This has been the finest medical care I have experienced throughout my life.

Helpful receptionists and easy appointment booking

The reception team proved to be quite supportive and accommodating. Booking an appointment was straightforward with good availability. The practice offers dedicated clinics for specific health conditions.