Patient Experience Summary

Patients consistently report positive experiences with clinical staff who demonstrate attentive listening, professional knowledge, and compassionate care. The nursing team receives particular praise for skill and reassurance during procedures, whilst reception staff are frequently noted for their helpfulness and efficiency. Appointment availability and prompt service delivery are highlighted as strengths, with many patients appreciating the thorough explanations provided during consultations and the continuity of care offered by regular clinicians.

However, some patients have experienced challenges with appointment access and waiting times, with occasional reports of significant delays between scheduled and actual appointment times. A small number of reviews identify concerns about inconsistent care quality between different clinicians, medication access issues following administrative errors, and inadequate follow-up after hospital discharge. Communication gaps between hospital and primary care services have also been noted as problematic in specific cases.

Online booking system technical difficulties and occasional discrepancies between verbal and written information have been raised by some patients. Despite these isolated concerns, the practice demonstrates strong performance in clinical expertise, patient communication, and the creation of a welcoming environment where patients feel heard and supported throughout their care experience.

Appointment

76.89 %
Great

Reception

84.32 %
Great

Cleanliness

82.00 %
Great

Care

85.67 %
Excellent

Respect

86.23 %
Excellent

Seen on time

72.15 %
Great

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JP

Joshua P. Google 10 months ago

Rating

Great!

Practice sorted out my appointment confusion quickly

My experience at the practice has been positive overall. I encountered some difficulties with appointment communications, but the practice staff responded quickly and effectively to resolve the matter, which I found very helpful.

Dr Khuroo's Practice

9 months ago

Thank you Joshua for the star rating and sharing your feedback. We’re delighted to hear that your overall experience with the practice has been positive. Your satisfaction is very important to us, and we’ll continue working to ensure smooth and efficient service for all our patients. Kindest regards Practice Manager

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CF

Chanince F. Google 10 months ago

Rating

Great!

Swift appointments and attentive staff throughout

The practice consistently delivers prompt appointments and maintains good quality care. The clinical team members are courteous and professional in their approach to patient interactions.

Dr Khuroo's Practice

9 months ago

Thank you Chanice for your star rating and kind feedback! It's wonderful to know that Seeta’s patience and professionalism stood out—she’ll be delighted to hear your appreciation. We’re grateful for your trust and look forward to continuing to provide you with excellent care. Kind regards Practice Manager

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SH

Sobia H. Google 10 months ago

Rating

Excellent!

Friendly reception made the visit pleasant

The experience was quite positive.

Dr Khuroo's Practice

9 months ago

Thank you Sobia for your star rating and thoughtful feedback. We truly appreciate you taking the time to share your experience with us. Kind regards Practice Manager

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VE

Viola E. Google 10 months ago

Rating

Excellent!

Felt reassured by the friendly reception staff

I attended my appointment at the practice today for a routine screening procedure and found the clinical staff member to be absolutely delightful. Given my previous health concerns, I was feeling quite anxious beforehand, but the staff member's warm and cheerful demeanor helped to calm my nerves considerably. I really appreciated their kindness and reassuring approach. Thank you so much ❤️❤️

Dr Khuroo's Practice

9 months ago

Thank you so much Viola for your star rating and sharing your experience. We're truly grateful for your kind words and so pleased to hear that our nurse was able to help ease your nerves with warmth and positivity. We'll be sure to pass on your appreciation to the team—your feedback means a great deal to us. Wishing you continued health and comfort. Kind regards Practice Manager

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DE

Danielle E. Google 10 months ago

Rating

Excellent!

Felt listened to and put at ease

I was attended to by a nursing staff member whom I have seen on previous occasions as well as today. They were friendly and helpful, providing excellent service. The clinician came out and addressed me respectfully, explained the procedures they would be undertaking, made me feel at ease, and provided reassurance throughout the appointment. The care and attention to detail was much appreciated.

Dr Khuroo's Practice

9 months ago

Thank you so much Danielle for your star rating and thoughtful feedback! We're thrilled to hear that Nurse Melany provided such friendly, reassuring, and professional care during your visits. She’ll be delighted to know she helped you feel comfortable and well looked after. Kind regards Practice Manager

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AF

Amayo F. Google 10 months ago

Rating

Excellent!

Felt heard and treated with genuine care

The healthcare professional was very approachable, I felt heard and treated with respect.

Dr Khuroo's Practice

9 months ago

Thank you Amayo for your star rating and feedback. We'll be sure to pass on your kind words to Mel —your experience means a lot to us. KInd Regards Practice Manager

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S(

Stefania (. Google 10 months ago

Rating

Excellent!

Thorough explanations made me feel genuinely heard

I highly recommend this practice. I requested a consultation and what I can tell you is that I am a difficult person to please, but I realized that I had encountered a true professional. I was impressed by the professionalism demonstrated throughout my visit. Every health concern I had was explained to me in detail. What I appreciated and continue to appreciate is the professionalism, passion for the work, dedication and attentiveness shown to patients. Thank you from the bottom of my heart, this was an excellent experience.

Dr Khuroo's Practice

9 months ago

Thank you so much Stefania for your star rating and review! We're truly grateful for your kind words and delighted to hear that Dr. Omar’s professionalism, dedication, and patient-centred care made such a strong impression. Thank you again for your trust and recommendation! Kind regards Practice Manager

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SB

Safae B. Google 10 months ago

Rating

Excellent!

Felt genuinely reassured and cared for throughout

Today I visited the practice and the clinical team went above and beyond to reassure me as I was feeling quite anxious. I genuinely felt cared for, treated professionally and experienced kindness throughout my consultation, which began with trainee clinicians and continued with the senior clinician. This level of service is why my family remains with this practice even after relocating. Thank you for the excellent care.

Dr Khuroo's Practice

9 months ago

Thank you Safae for your star rating and wonderful feedback. We're truly grateful for your kind words and delighted to hear that you felt reassured and cared for during your visit. Your continued trust means the world to us, and we're pleased to support you and your family. Kind Regards Practice Manager

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PB

Petre B. Google 10 months ago

Rating

Excellent!

Felt genuinely listened to during consultation

The clinician at this practice is an exceptional healthcare provider! They consistently demonstrate attentiveness towards patients, taking time to listen carefully to concerns and communicating treatment options in an accessible manner. It is evident that they have a genuine commitment to patient wellbeing. I would recommend this practice with full confidence based on the professionalism, compassion and composure shown during consultations.

Dr Khuroo's Practice

8 months ago

Thank you very much Petre for the star rating and wonderful feedback. We're thrilled to hear that Dr Omar's professionalism, empathy and clear communication have made such a positive impact on your care. Your recommendation means a lot to us and we'll be sure to share your kind words with him and the team. Kind regards Practice Manager

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AH

Ald H. Google 10 months ago

Rating

Excellent!

Felt properly listened to and understood

I had an appointment with a clinician who was really very good. They explained everything in a way that helped me understand, and communicated clearly throughout. They demonstrated considerable knowledge, and I'll definitely be requesting to see them again in the future.

Dr Khuroo's Practice

9 months ago

Thank you so much AID for your star rating and kind words! . It's wonderful to know you felt supported and informed throughout. We'll be sure to pass on your feedback, and we look forward to welcoming you back again soon. Kind regards Practice Manager

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CM

Charl M. Google 10 months ago

Rating

Excellent!

Knowledgeable doctor put my daughter at ease

The doctor I saw was excellent. They demonstrated considerable knowledge about my daughter's uncommon health condition and made her feel comfortable and reassured. My daughter has developed a strong preference for seeing this particular clinician. Their approachable and warm manner was much appreciated.

Dr Khuroo's Practice

10 months ago

Thank you Charl for your star rating and wonderful feedback. Its great to know that your daughter feels comfortable and supported in Dr Omar's care. We appreciate your trust and look forward to continuing to provide the best possible service. Kind regards Practice Manager

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EA

Elif A. Google 10 months ago

Rating

Excellent!

Felt listened to during both appointments

Our experience at the practice was excellent. We attended appointments on two separate occasions and found both visits to be very positive. We were genuinely appreciative of the care received.

Dr Khuroo's Practice

10 months ago

Thank you Elif for your star rating and sharing your experience. Your appreciation means a lot and we're committed to continuing to provide the highest standard of care to you. Kind Regard Practice Manager

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TM

Tahir M. Google 10 months ago

Rating

Excellent!

Helpful advice and attentive listening

The clinical guidance received has been excellent and the service provided is of a very high standard. Much appreciated.

Dr Khuroo's Practice

10 months ago

Thank you so much for your 5 star rating and kind words. Your feedback means a lot to us, and we look forward to continuing to provide you with the best possible care. Kind regards Practice Manager

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TB

Tarik B. Google 10 months ago

Rating

Excellent!

Felt genuinely heard during my appointment

My recent visit to the surgery was exceptional! The clinician I saw really listened, took the time to understand my concerns, and explained everything clearly. They demonstrated considerable knowledge, and I'll definitely be requesting to see them again in the future.

Dr Khuroo's Practice

10 months ago

Thank you Tarik for your star rating and kind feedback, we're delighted to hear that your visit was such a positive experience. We look forward to welcoming you again in the future. kind regards Practice manager

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TK

Tintu K. Google 10 months ago

Rating

Excellent!

Friendly reception made booking straightforward

The healthcare professional I saw provided very good care.

Dr Khuroo's Practice

10 months ago

Thank you Tintu for your star rating and wonderful feedback. We appreciate you taking the time to leave this feedback. kind regards Practice Manager

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JH

Jwan H. Google 10 months ago

Rating

Excellent!

Felt listened to and well informed

I had an excellent experience at the surgery. The clinician I saw demonstrated impressive professionalism and attentiveness throughout my visit. They were informative, knowledgeable, and reassuring during my consultation. The clinician took time to listen to my concerns, offered thoughtful guidance, and arranged the necessary tests I required.

Dr Khuroo's Practice

10 months ago

Thank you Jwan for your star rating and wonderful feedback about your experience at Dr Khuroo's Practice. We'll pass on your kind words to Dr Omar and the team, they'll be greatly appreciated. kind regards Practice Manager

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MV

Mona V. Google 10 months ago

Rating

Excellent!

Helpful appointment that put my son at ease

I attended an appointment for my son, and the healthcare professional who saw us was able to address the issue effectively. They demonstrated considerable patience throughout the consultation with my child.

Dr Khuroo's Practice

10 months ago

Thank you Mona for your star rating and kind feedback. Your words mean a lot and will be shared with Dr Omar and the team. Kind Regards Practice Manager

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PA

Peyman A. Google 10 months ago

Rating

Excellent!

Felt listened to and well cared for

Visited the practice and was seen by a clinician with excellent expertise. The appointment was handled with compassion and attentive care throughout.

Dr Khuroo's Practice

10 months ago

Thank you Peyman for your star rating and lovely feedback. We're delighted to hear that Dr Omar provided expert care with compassion and attentiveness. We appreciate your kind words. kind Regards Practice Manager

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MM

Maureen M. Google 10 months ago

Rating

Excellent!

Felt genuinely listened to during my appointment

My recent visit to the surgery was exceptional! I had an appointment with a clinician I was meeting for the first time. They really listened, took the time to understand my concerns, and explained everything clearly. They demonstrated considerable knowledge, and I'll definitely be asking to see them again in the future. Also, a big shout-out to the nursing staff member, who is always so pleasant and helpful. They make every visit a positive experience!

Dr Khuroo's Practice

10 months ago

Thank you Maureen for the star rating and wonderful feedback. We're so pleased to hear that Dr Omar made such a great first impression and he'll be thrilled to know you felt listened to and well cared for. Also, thank you for the lovely mention of Nurse Heather, her positivity truly brightens our patients' visits. We appreciate you taking the time to share your experience. Kind regards Practice Manager

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GH

Ghulam H. Google 11 months ago

Rating

Excellent!

Records arrived faster than expected

Excellent service experience. I attended to request my medical documentation today, and was pleasantly surprised to receive everything the same day via email from a member of the management team. I had been told by others that this process typically takes around two weeks or longer, so receiving it immediately exceeded my expectations. I am very grateful for the prompt assistance.

Dr Khuroo's Practice

10 months ago

Thank you Ghulam for your star rating and kind words. We are thrilled to hear that Alishba was able to exceed your expectations and provide your medical records so promptly. We aim to deliver access to information in a timely manner and she will be delighted with your appreciation. Kind Regards Practice Manager

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
97.78%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0121 4652888
  • Stockland Green Pcc 192 Reservoir Road Erdington Birmingham B23 6DJ

Patient Experience Summary

Patients consistently report positive experiences with clinical staff who demonstrate attentive listening, professional knowledge, and compassionate care. The nursing team receives particular praise for skill and reassurance during procedures, whilst reception staff are frequently noted for their helpfulness and efficiency. Appointment availability and prompt service delivery are highlighted as strengths, with many patients appreciating the thorough explanations provided during consultations and the continuity of care offered by regular clinicians.

However, some patients have experienced challenges with appointment access and waiting times, with occasional reports of significant delays between scheduled and actual appointment times. A small number of reviews identify concerns about inconsistent care quality between different clinicians, medication access issues following administrative errors, and inadequate follow-up after hospital discharge. Communication gaps between hospital and primary care services have also been noted as problematic in specific cases.

Online booking system technical difficulties and occasional discrepancies between verbal and written information have been raised by some patients. Despite these isolated concerns, the practice demonstrates strong performance in clinical expertise, patient communication, and the creation of a welcoming environment where patients feel heard and supported throughout their care experience.

Appointment

76.89 %
Great

Reception

84.32 %
Great

Cleanliness

82.00 %
Great

Care

85.67 %
Excellent

Respect

86.23 %
Excellent

Seen on time

72.15 %
Great
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