Patient Experience Summary

Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.

Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.

A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.

Appointment

90.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

91.00 %
Excellent

Care

93.25 %
Excellent

Respect

93.50 %
Excellent

Seen on time

89.50 %
Excellent

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JM

Jackie M. Google 8 months ago

Rating

Excellent!

Craig made me feel so much better

Craig stands out as an exceptionally welcoming and competent professional, with a wonderfully calming approach. I'm thoroughly satisfied. He truly represents the best qualities of this practice.

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LF

Lennard F. Google 8 months ago

Rating

Excellent!

Friendly pickup at sparkling clean location

Impressive modern amenities and top-notch assistance provided by Mr Pickup

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PB

Peter B. Google 9 months ago

Rating

Excellent!

Smooth flight with friendly crew

Perfection.

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RM

Robert M. Google 9 months ago

Rating

Excellent!

Friendly diabetes care with Dr Farooq

The staff at this medical center are truly exceptional, with a delightful and warm reception from the front desk personnel, and outstanding care from Dr. N Farooq and Craig, the diabetes specialist. I'm incredibly impressed by their dedication to a profession that doesn't always receive the recognition it deserves. Their commitment and compassionate approach are truly remarkable. I am deeply grateful for their professional support, genuine encouragement, and outstanding service throughout my medical journey!

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SH

Shevone H. Google 10 months ago

Rating

Excellent!

Craig helped calm my nerves

Craig was incredibly reassuring and helped me feel completely comfortable throughout our interaction.

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DC

Dan C. Google 10 months ago

Rating

Excellent!

Helpful doc with clear medication info

Thoroughly articulated strategy for treatment. The professional attentively addressed my worries and shared informative resources about the updated medication. It was incredibly beneficial to have access to detailed information explaining the reasoning behind the prescription change.

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KL

Kenneth L. Google 10 months ago

Rating

Excellent!

Quick and caring medical visit

Punctual service, highly professional staff, courteous and welcoming - all the essential qualities you'd want when seeking medical care

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AA

Alison A. Google 10 months ago

Rating

Excellent!

Craig's compassionate support made my day

Craig showed exceptional compassion during our conversation, listening attentively when I shared a personal matter. He demonstrated remarkable kindness, providing clear explanations and extending himself to offer comprehensive assistance.

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MH

Maurice H. Google 10 months ago

Rating

Excellent!

Fast check-in with friendly Craig

Arrived promptly, appointment went smoothly and concluded with excellent results. Kudos to Craig for a top-notch experience. Highly recommend! 5 stars

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KA

Karen A. Google 10 months ago

Rating

Excellent!

Friendly doc made my checkup easy

I received my health checkup and asthma assessment from Mr Craig Pickup, and the experience was outstanding. He demonstrated exceptional professionalism, providing a warm and welcoming approach while being incredibly knowledgeable and thorough. The entire consultation was seamless and impressive - truly top-notch service.

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LR

Lucy R. Google 10 months ago

Rating

Excellent!

Quick morning help with no hassle

Fantastic customer support. Prompt arrival, welcoming staff, and incredibly helpful assistance

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BK

Borislava K. Google 10 months ago

Rating

Excellent!

Craig pickup's thorough and caring approach

I am truly amazed by Mr Craig Pickup's exceptional professionalism, warm demeanor, and seamless communication during my annual medication review. This is the first time I've felt compelled to write a review for any GP practice, and it's solely due to the remarkable way Mr Pickup cares for patients, which stands in stark contrast to the typical NHS experience I've encountered over the years. He meticulously examined my case, offering invaluable advice and proactively suggesting additional support and testing—services that patients usually have to persistently request and chase themselves, as medical staff rarely show such genuine engagement. Since transferring to Pike View a couple of years ago, I've observed significant improvements across multiple aspects compared to my previous GP practice. I confidently consider Pike View one of the top medical practices in the area. The staff consistently demonstrate politeness, with receptionists being particularly helpful and attentive. Most of the doctors are highly knowledgeable and professional, taking the time to thoroughly address patient queries without rushing to end consultations prematurely.

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KM

Ken M. Google 10 months ago

Rating

Excellent!

Caring doctor helped me through hospital care

Dr. Malhotra provided outstanding medical attention, efficiently coordinating my referral to hospital specialists and diligently tracking my recovery post-hospitalization. I am truly grateful. This medical practice is exceptional, with an incredibly supportive and professional team.

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CW

Catherine W. Google 10 months ago

Rating

Excellent!

Craig helped me understand my diagnosis

Craig, like all healthcare professionals, demonstrated exceptional kindness, politeness, and empathy. He thoroughly explained my newly discovered medical condition and provided guidance on effective management. Additionally, he carefully discussed the prescribed medication and potential side effects. His warm demeanor and approachable nature make him an outstanding representative of the medical practice.

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DP

Derick P. Google 10 months ago

Rating

Excellent!

Smooth ride during morning commute

Exceptional

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TS

Temi S. Google 10 months ago

Rating

Excellent!

Craig made my checkup fun

Attended my blood pressure checkup, and once again, Craig was fantastic! He's incredibly approachable and we shared some great moments of humor.

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N8

Np 8. Google 10 months ago

Rating

Bad!

Painful procedure with terrible results

Subpar surgical experience. I recommend seeking alternative medical providers for better treatment.

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DK

Denis K. Google 10 months ago

Rating

Excellent!

Painless blood draw at midday clinic

Swift, hassle-free service with zero wait time, and hands down the most painless blood draw I've experienced. I was so at ease that I didn't even notice when the procedure was completed.

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MS

Mo S. Google 11 months ago

Rating

Excellent!

Smooth procedure with caring nurses

Exceptional medical procedure with an incredibly welcoming and supportive medical team

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PS

Paul S. Google 11 months ago

Rating

Excellent!

Caring nurse made my checkup stress-free

Craig, the Healthcare Care Assistant at Pike View Medical Centre, consistently demonstrates a warm and approachable demeanor. He maintains a high level of professionalism while ensuring patients feel comfortable and relaxed. An excellent healthcare professional.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01204 322888
  • Pike View Medical Centre Albert Street, Horwich Bolton BL6 7AS

Patient Experience Summary

Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.

Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.

A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.

Appointment

90.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

91.00 %
Excellent

Care

93.25 %
Excellent

Respect

93.50 %
Excellent

Seen on time

89.50 %
Excellent
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