Patient Experience Summary

Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.

Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.

A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.

Appointment

90.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

91.00 %
Excellent

Care

93.25 %
Excellent

Respect

93.50 %
Excellent

Seen on time

89.50 %
Excellent

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YP

Yecara P. Google 11 months ago

Rating

Excellent!

Friendly care at a clean clinic

Warm and welcoming personnel, from medical professionals to nursing staff, create a pleasant waiting area with an atmosphere that suggests streamlined and enhanced healthcare services.

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KM

Kathleen M. Google one year ago

Rating

Excellent!

Craig helped me feel better today

During my consultation with Craig, I found him to be exceptionally personable and compassionate. He provided valuable advice on improving my lifestyle and attentively addressed my specific concerns. As a result, he developed a comprehensive strategy to enhance my overall well-being and support my health goals.

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PB

Phill B. Google one year ago

Rating

Excellent!

Caring doctor finally solved my long-term issue

This marks the first surgical experience where I truly felt the physician not only heard me but sincerely empathized with my situation. I was approached with authentic compassion regarding a long-standing medical condition, and I'm incredibly grateful to finally receive a comprehensive diagnosis, a clear treatment plan, and a detailed explanation of my health challenges. My deepest appreciation goes out to the medical team!!

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BB

Billy B. Google one year ago

Rating

Excellent!

Smooth switch to caring medical team

Switching to this medical practice was absolutely the right decision for me.

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NP

Neil P. Google one year ago

Rating

Excellent!

Friendly staff helped me quickly

Exceptional medical care and a top-notch healthcare facility. The staff and physicians provide outstanding service, making every visit a positive experience.

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CS

Carol S. Google one year ago

Rating

Excellent!

Quick and caring medical visit

Professional, empathetic, understanding, and supportive. Absolutely no complaints. Excellent work by Pike View Medical Centre. 😃

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LG

Lynda G. Google one year ago

Rating

Excellent!

Quick and caring morning checkup

Completely delighted with my appointment today. Dr. Linda was fantastic, and I was even called in ahead of schedule for my blood work. The entire experience was flawless. Much appreciation to the staff.

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RR

Rosie R. Google one year ago

Rating

Excellent!

Modern practice with tech-friendly approach

I have absolutely no complaints about this medical practice. They're clearly ahead of the curve compared to other clinics when it comes to technological capabilities, and even for those who aren't tech-savvy, they offer alternative options. Although I haven't visited the new facility myself, from what I've observed, it looks incredibly impressive! Kudos to the entire team at Pike View - you're doing an outstanding job 😁

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LM

Lynn M. Google one year ago

Rating

Excellent!

Quick and caring medical visit

The staff here are top-notch. Both the physicians and front desk personnel are warm, courteous, and create a welcoming atmosphere. They go above and beyond to ensure patients feel comfortable and are incredibly supportive throughout the entire experience.

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AA

Anna A. Google one year ago

Rating

Excellent!

Quick and pleasant morning checkup

Staff were welcoming and courteous, and I was attended to promptly without any delays, which made for a pleasant experience overall.

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TJ

T J. Google one year ago

Rating

Bad!

Frustrating wait for ear infection help

I've been attempting to obtain a prescription for my daughter's ear infection for over a week now, and we're still getting nowhere. The physician won't communicate directly with us, instead routing everything through administrative staff, and has now indicated they won't engage until Monday - meaning my daughter will have to endure two more days without any treatment. I've requested a callback three separate times this week and have received absolutely no response. This is particularly frustrating because the current medical team seems to be contradicting the previous clear treatment guidelines we were given for managing these recurring infections. Their apparent lack of concern for my daughter's health is deeply troubling.

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CT

Christine T. Google one year ago

Rating

Excellent!

Quick and smooth medical visit today

I visited the clinic on June 5th. The reception area was immaculately maintained. My consultation began precisely as scheduled, and the visit was thoroughly helpful. They checked my blood pressure and arranged a follow-up appointment. Everything went smoothly without any issues.

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GM

Gerry M. Google one year ago

Rating

Excellent!

Craig's awesome customer service rocks

Excellent work with Craig - truly remarkable skill and ability demonstrated.

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JH

Jack H. Google one year ago

Rating

Excellent!

Graig helped me relax during checkup

Graig provided top-notch care during my visit. His thorough examination was impressive, and he has a wonderful way of helping patients feel completely comfortable and relaxed.

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SM

Stan M. Google one year ago

Rating

Excellent!

Quick and helpful medical care

Truly exceptional assistance. Accommodated quickly. Everything went perfectly.

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SP

Simon P. Google one year ago

Rating

Excellent!

Craig made my day so smooth

Craig provided a welcoming and pleasant greeting. He was approachable, kind, and offered valuable insights and assistance.

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KC

Kwok C. Google one year ago

Rating

Excellent!

Friendly staff made me feel comfortable

Exceptional customer care with meticulous precision; the consultation space was immaculately maintained and generously proportioned, creating a welcoming and professional environment.

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CR

Clive R. Google one year ago

Rating

Bad!

Rude staff and no callback at horwich

Staff member at Horwich on May 16th displayed a complete lack of customer service. When I requested to communicate with a supervisor, I was informed they were in a meeting and would return my call. As of Friday morning, I have yet to receive any follow-up communication.

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CA

Christopher A. Google one year ago

Rating

Excellent!

Craig saved me during my checkup

Craig is my go-to phlebotomist and the sole technician I trust to draw my blood.

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DK

Debbie K. Google one year ago

Rating

Excellent!

Welcoming staff made my day better

The front desk personnel are quick, welcoming, personable, and supportive. Every interaction so far has been pleasant, and the entire team is truly exceptional.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01204 322888
  • Pike View Medical Centre Albert Street, Horwich Bolton BL6 7AS

Patient Experience Summary

Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.

Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.

A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.

Appointment

90.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

91.00 %
Excellent

Care

93.25 %
Excellent

Respect

93.50 %
Excellent

Seen on time

89.50 %
Excellent
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