Patient Experience Summary

Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.

Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.

A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.

Appointment

90.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

91.00 %
Excellent

Care

93.25 %
Excellent

Respect

93.50 %
Excellent

Seen on time

89.50 %
Excellent

Filter

GS

Geoff S. Google one year ago

Rating

Excellent!

Friendly staff helped me breeze through

Exceptional customer support with punctual delivery and swift, streamlined assistance.

More Info
YT

Yan T. Google one year ago

Rating

Excellent!

Quick lunch with friendly team

Superb establishment with a friendly, competent team that delivers an outstanding overall experience.

More Info
IC

Ian C. Google one year ago

Rating

Excellent!

Friendly doctors who actually care about patients

After relocating just beyond our former medical practice's service area, we registered with this practice in September. The contrast is striking - our previous healthcare provider pales in comparison to Dr Malhotra and Partners. Gone are the days of desperately trying to secure urgent appointments. Now we have a user-friendly app that eliminates the nightmare of waiting endlessly on hold, and most impressively, the medical team consistently delivers exceptional, compassionate care. Every interaction is smooth, professional, and genuinely patient-focused. This practice truly sets a new standard in healthcare service. Continued excellence!

More Info
PM

Peter M. Google one year ago

Rating

Excellent!

Caring staff helped turn things around

I previously submitted a critical review expressing my dissatisfaction. Since then, the practice has reached out to me, and the concerns I raised have been thoughtfully addressed, with a clear plan for resolution now in motion. As is common among full-time caregivers, I have encountered substantial challenges affecting both my physical and psychological well-being, which healthcare professionals frequently fail to fully comprehend or acknowledge. On this occasion, however, the practice took the time to genuinely listen to my concerns with compassion and understanding. Consequently, I am revising my rating to reflect their responsive and empathetic approach. My sincere appreciation goes to them.

More Info
KG

Kathryn G. Google one year ago

Rating

Excellent!

Same-day care that truly helps families

I've been a patient at this medical practice for an extended period, and they consistently provide same-day appointments for my children. The previous morning rush to secure early slots has been resolved, and now whenever my family requires medical attention, we're offered an appointment either immediately or at a time that suits our schedule. They've been particularly exceptional in supporting a friend with intricate healthcare requirements, who ultimately switched providers due to previous unsatisfactory care. The staff consistently demonstrate helpfulness and a genuine commitment to meeting patient needs. My sincere appreciation goes out to the entire team at Pike View for their outstanding service!

More Info
CA

Cherry A. Google one year ago

Rating

Excellent!

Quick relief from a caring doctor

I had an urgent medical consultation with Dr. Lakhi yesterday, and I was impressed by their professionalism and compassionate approach. The doctor was incredibly helpful and took the time to thoroughly address my concerns.

More Info
RH

Richard H. Google one year ago

Rating

Excellent!

Staff went above and beyond today

Exceptional team members who consistently demonstrate warmth and provide excellent assistance.

More Info
GS

Geoff S. Google one year ago

Rating

Excellent!

Blood tests went smoothly with doctor

I'm thoroughly satisfied with the comprehensive medical evaluation and blood test results provided by Mr. Craig Pickup during today's consultation. The examination was particularly reassuring given my persistent health concerns, which I'm committed to monitoring closely. Mr. Pickup expressed positive sentiments about the entire assessment process.

More Info
NC

Nigel C. Google one year ago

Rating

Excellent!

Great doctors who truly listen

I've experienced exceptional medical attention from this healthcare provider. The physicians have consistently demonstrated empathy and attentiveness to my specific health requirements.

More Info
CB

Caitlin B. Google one year ago

Rating

Excellent!

Longtime family dental home that rocks

I've been a loyal patient at this medical practice for years, and now my kids are also receiving care here. The staff across all positions are consistently welcoming and pleasant. The facility is immaculately maintained, and the team always provides clear, useful information and assistance.

More Info
NE

Norma E. Google one year ago

Rating

Excellent!

Quick service with friendly staff

Excellent service, super fast and efficient. The staff member was incredibly friendly and helpful. Much appreciated!

More Info
AH

Alexandra H. Google one year ago

Rating

Excellent!

Quick and helpful airport service

Courteous and competent staff who provide excellent service with a welcoming demeanor.

More Info
JO

John O. Google one year ago

Rating

Excellent!

Craig's MOT made my day

Visited Craig for my yearly MOT and found him incredibly welcoming. He has a way of making you feel comfortable and provides solid, helpful recommendations. Truly a top-notch service overall.

More Info
JP

Jermaine P. Google one year ago

Rating

Excellent!

Melissa helped me through a tough call

Had a conversation with a staff member named Melissa who demonstrated exceptional compassion and attentiveness. The NHS would benefit greatly from having more employees like her. Her assistance was truly appreciated, and I want to express my gratitude once more to Melissa.

More Info
PL

Philip L. Google one year ago

Rating

Excellent!

Quick and peaceful dental visit

Enjoyable and peaceful experience with minimal queuing.

More Info
BM

Bill M. Google one year ago

Rating

Excellent!

Years of consistent care

I've been a patient at this medical office for an extended period and have consistently found the care to be highly satisfactory.

More Info
LW

Lyssa W. Google one year ago

Rating

Excellent!

Caring doctors who really listen

I have absolutely no complaints about my experiences with the GP, whether it's been via phone or in-person consultations. The range of services is comprehensive, and I genuinely feel heard and supported. It's hard to imagine needing anything more from a medical practice. They consistently offer appointments that suit my schedule, and every staff member I've spoken with has been incredibly accommodating and goes above and beyond to assist me. I want to give special recognition to Craig Pickup and Naima Farooq, who have been instrumental in my care. Their attentive approach and genuine commitment have made me feel like we're making real progress. This is truly a 5-star service.

More Info
MN

Mandy N. Google one year ago

Rating

Excellent!

Friendly staff during morning checkup

Top-notch training and consistently reliable service

More Info
MT

Melanie T. Google one year ago

Rating

Excellent!

Receptionist went above and beyond today

I made a brief call to inquire about recurring medication requests, which was unfamiliar territory for me. The receptionist was incredibly kind and patient, taking the initiative to assist me comprehensively. She even went above and beyond by searching online to locate an image of the specific inhaler I required. Her exceptional helpfulness was truly appreciated. Many thanks! 😊

More Info
MM

Mel M. Google one year ago

Rating

Excellent!

Friendly staff helped calm my nerves

Hassle-free interaction with top-notch support. Exactly the right product for monitoring my blood pressure, making the whole process a breeze :)

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01204 322888
  • Pike View Medical Centre Albert Street, Horwich Bolton BL6 7AS

Patient Experience Summary

Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.

Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.

A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.

Appointment

90.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

91.00 %
Excellent

Care

93.25 %
Excellent

Respect

93.50 %
Excellent

Seen on time

89.50 %
Excellent
Filter

Order By

Rating