Pike View Medical Centre Dr Malhotra & Partners
Excellent! (86 reviews)
Excellent! (86 reviews)
Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.
Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.
A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.
Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.
A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Steve E.
one year ago
Excellent!
Friendly staff made my day better
Every visit has been top-notch, with consistently excellent customer interaction and communication.
Carl D.
one year ago
Excellent!
Quick and smooth morning visit
appointment punctual, car parking convenient friendly staff, overall pleasant experience
Thomas H.
one year ago
Excellent!
Craig saved the day for me
Craig provided excellent assistance and I truly appreciate his help.
Joanne S.
one year ago
Excellent!
Staff made my day so much better
The team here is absolutely wonderful - so supportive, caring, and genuinely committed to helping. My sincere appreciation goes out to them!
Ian M.
one year ago
Excellent!
Helpful staff made my day clear
Clear and courteous
Leroy S.
one year ago
Excellent!
Craig made my medical visit smooth
Absolutely delighted with my consultation with Craig Pickup at the medical facility today. He was incredibly supportive and compassionate throughout our interaction.
Tracy T.
one year ago
Excellent!
Friendly nurses made my hospital visit smooth
Superb modern facility, beautiful lobby, incredibly friendly personnel who provide outstanding patient care 😀
Sarah C.
one year ago
Excellent!
Smooth morning surgery with caring team
The medical facility is excellent, and my appointment proceeded exactly as scheduled. Switching to this healthcare provider was definitely the smartest choice I've made.
Val E.
one year ago
Excellent!
First health check in years felt great
At the age of 71, I decided to switch my general practitioner from Kildonan House to Pike View in the new health centre. Since my husband was already registered there, it made logical sense for us to share the same medical practice. During my first comprehensive health review today, every single one of my medical concerns was thoroughly addressed. I can genuinely state that the appointment was extremely valuable, and I gained insights about my health that I previously didn't know. The service I experienced was completely professional and courteous. Unlike my previous GP visits, I left the surgery feeling genuinely positive and optimistic about my healthcare.
Umar A.
one year ago
Excellent!
Kind doctors made my day better
Welcoming personnel and compassionate medical professionals.
Steven H.
one year ago
Excellent!
Craig made my day at the clinic
Arrived promptly, greeted by the welcoming team as always. Craig was exceptional.
Steve P.
one year ago
Excellent!
Clear answers about my health concern
Highly professional consultation that provided valuable insights and clear guidance.
Catherine A.
one year ago
Great!
Smooth service despite parking hassles
Craig provided exceptional service, managing to be swift and thorough without making me feel hurried. Despite arriving ahead of schedule, I was promptly attended to. The only drawback was the congested parking area with limited accessibility for those with mobility challenges. Initially apprehensive about navigating with my new vehicle, I ultimately succeeded in entering and exiting without complications.
Dawn W.
one year ago
Excellent!
Friendly staff made my checkup smooth
Exceptional Medical Professionals
Carole B.
one year ago
Excellent!
Friendly team at pike view health center
Every member of the team at Pike View is outstanding. From the front desk personnel to the pharmacists, support staff, and physicians, all are helpful, encouraging, and solution-oriented. Their recent relocation to the Horwich Health Hub is a significant advantage.
Jade L.
one year ago
Excellent!
Craig and Dr Hargreaves saved my health
I exclusively seek medical attention from Craig Pickup, the pharmacist, and Dr. Hargreaves, as they are the sole healthcare professionals who have genuinely heard my concerns and dedicated effort to assist me, unlike other doctors who dismissed me and brushed off my problems.
Sian S.
one year ago
Excellent!
Friendly staff saved my day
The staff went above and beyond, providing exceptional assistance and support throughout my entire experience.
Sid R.
one year ago
Excellent!
Quick midday checkup with caring team
Arrived at the medical center, I was promptly seen by the physician after a brief wait. The staff were welcoming and helpful, and the doctor was excellent. I called at 11:45 am and was seen at 1 pm, which was very efficient.
John A.
one year ago
Excellent!
Dr malhatra saved my checkup today
Dr. Malhatra was fantastic, and I thoroughly enjoyed my visit to the clinic. The overall experience was quite positive and left me feeling satisfied.
K L.
one year ago
Excellent!
Craig made my car repair stress-free
Top-notch customer support at Pike View. I've encountered zero issues throughout my experience. Craig is absolutely fantastic - his expertise and assistance are remarkable. He goes above and beyond to thoroughly explain details and genuinely pays attention to what I have to say.