Pike View Medical Centre Dr Malhotra & Partners

Patient Experience Summary

Patients consistently report positive experiences with appointment availability and booking efficiency, with many noting swift scheduling and punctual service. The reception experience is frequently highlighted as welcoming and courteous, with staff described as friendly, helpful, and going above and beyond to assist. Communication and responsiveness are strong themes, with patients appreciating clear explanations, attentive listening, and genuine engagement with their concerns. The practice environment is noted as modern, clean, and well-maintained, contributing to a professional and comfortable atmosphere.

Care experience and continuity of care receive particular praise, with patients feeling heard and supported throughout their medical journey. Reassurance and confidence in the service are evident across feedback, with patients expressing satisfaction with the thoroughness of consultations and the empathy demonstrated by clinical staff. The practice's recent relocation to a new health hub is viewed positively as an advantage.

A small number of concerns have been raised regarding communication delays and lack of responsiveness in specific cases, including prescription processing delays and challenges with direct communication from clinical staff. Parking accessibility has also been mentioned as a limitation for patients with mobility challenges. However, these issues represent a minority of feedback compared to the broader pattern of positive service delivery across appointment access, reception experience, professional courtesy, and clinical care.