Patient Experience Summary

Feedback across the file reflects a predominantly positive experience with this practice, particularly regarding appointment access and clinical care quality. Patients consistently report same-day or next-day appointment availability, straightforward booking processes, and responsive communication when contacting the practice. The clinical team is frequently described as caring, thorough, and attentive, with reception staff noted for their friendly and welcoming approach. Continuity of care is valued, with long-term patients appreciating consistent support across multiple generations of families.

A small number of concerns emerged relating to communication practices. One patient reported receiving an unhelpful response to a straightforward query, whilst another raised significant concerns about medication changes made without prior discussion or consultation. Additionally, one patient described reception staff as condescending during their initial contact.

Overall, the practice is characterised by strong organisational efficiency, accessible appointment systems, and a caring clinical environment. The welcoming practice setting and courteous team approach contribute to patient confidence in the service, though isolated instances suggest scope for improvement in communication consistency and consultation protocols.

Appointment

88.33 %
Excellent

Reception

79.17 %
Great

Cleanliness

80.00 %
Great

Care

87.50 %
Excellent

Respect

85.00 %
Excellent

Seen on time

86.67 %
Excellent

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CH

Chris H. Google one month ago

Rating

Excellent!

Private offshore medical sorted quickly

If you reside in the Humberside area and are seeking private medical services, I would thoroughly recommend this surgery and its practitioners. I required a specific type of offshore medical examination with particular requirements. The practice handled everything smoothly without any issues.

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JG

Justine G. Google 3 months ago

Rating

Excellent!

Quick appointments available same day or next

Although I'm not a patient at this practice myself, several of my family members are registered here. I'm consistently impressed by how readily appointments can be arranged for my relatives—often on the same day, or at worst the following day. The practice also provides home visits when needed, which is something I find particularly commendable and increasingly rare to find nowadays. The level of care provided is always comprehensive and exceptional. It genuinely stands out as the best I've encountered. Should I ever relocate back to this area on a permanent basis, this would be my only choice for registration. The practice deserves recognition beyond the standard rating system. I'm genuinely thankful for the service provided.

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EL

Elaine L. Google 8 months ago

Rating

Excellent!

Felt genuinely listened to and well supported

The clinician at this practice is fantastic, caring, and thorough with every issue. I could not wish for a better GP.

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AC

Andrew C. Google 11 months ago

Rating

Excellent!

Polite staff made me feel welcome

The entire team at the practice demonstrated courtesy and consideration during my visit.

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MD

Margaret D. Google one year ago

Rating

Excellent!

Treated with genuine kindness and respect

I have nothing but praise for this practice. The clinical and administrative staff alike are wonderful and patients are treated with kindness and respect.

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FE

Francesca E. Google one year ago

Rating

Excellent!

Family practice with appointments always available

This practice has served multiple generations of my family and has consistently demonstrated exceptional care across numerous occasions. They are outstanding in their responsiveness and efficiency, with appointments readily accessible whenever needed. During several difficult periods, their support has been invaluable to us, and I cannot imagine how we would have managed without them. We feel genuinely fortunate to have access to such a high-quality practice in our local area. We are very grateful for their service.

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SE

Stacy E. Google one year ago

Rating

Excellent!

Easy to book appointments at this surgery

I have had an excellent experience at this surgery. Booking appointments is straightforward and convenient, and the clinical staff have provided outstanding care. Much appreciated!

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TT

Tony T. Google one year ago

Rating

Excellent!

Better access and much more helpful service

Excellent accessibility and outstanding service. Compared to my previous practice, this surgery has been a tremendous improvement.

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GC

Gill C. Google one year ago

Rating

Excellent!

Blessed to have this local surgery

A truly wonderful GP practice. We in this area are blessed to have an excellent surgery on our doorstep.

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ME

Matt E. Google 2 years ago

Rating

Excellent!

Friendly staff made booking appointments easy

This practice has been a wonderful experience. I have found the staff to be exceptionally friendly, proactive and genuinely attentive to patient care. Appointments are readily available without lengthy waits, and consultations never feel hurried. I am very pleased with the service provided and grateful for the experience.

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HM

H M. Google 2 years ago

Rating

Excellent!

Welcoming practice that listens to patients

This is an exceptionally well-managed general practice with competent clinical and administrative staff. The environment is friendly and easy to access. It would be beneficial if more practices operated to this standard.

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CR

Colleen R. Google 2 years ago

Rating

Excellent!

Quick same-day callbacks made all the difference

I have recently relocated to the area and registered with a new practice. The surgery has been fantastic. On two occasions when I needed to contact the doctors, I was called back and seen on the same day both times. I cannot overstate how impressed I am with how quickly I was attended to and referred onwards. This swift response helped me receive a diagnosis much faster and potentially made a significant difference to my health outcomes. I am very grateful for the care received.

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PH

Paul H. Google 3 years ago

Rating

Excellent!

Booking system makes appointments actually easy

Recently became a patient at this surgery and the initial experiences have been outstanding. The appointment scheduling system is excellent and notably more streamlined than at my previous practice, where booking an appointment was considerably more difficult.

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GB

Gemma B. Google 4 years ago

Rating

Excellent!

Efficient phone booking and same-day appointments available

Excellent medical facility. Initial telephone inquiries are consistently handled promptly and efficiently, with same-day appointments frequently available when needed. This welcoming community-based practice comes highly recommended.

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MD

Margaret D. Google 4 years ago

Rating

Excellent!

Felt genuinely listened to and cared for

A wonderful medical practice that truly excels in every way. We consider ourselves very fortunate to be patients at such a compassionate and dedicated facility.

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KR

Kerry R. Google 5 years ago

Rating

Excellent!

Reception staff made booking straightforward and easy

I have nothing but wonderful things to say about the clinical team and the practice overall. They consistently go above and beyond, and during the pandemic period, I was seen personally on more than one occasion and received exceptional care throughout. The locum who covered during that time was also extremely friendly, caring and followed through on everything that was discussed or promised. Thank you for maintaining a traditional approach to general practice without unnecessary complications. It is genuinely refreshing to have such a practice serving this community.

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MT

Maureen T. Google 5 years ago

Rating

Average!

Receptionists unhelpful when requesting repeat prescription

Very disappointing experience as a new patient attempting to obtain a repeat prescription within a week. The reception staff came across as condescending, and a clinician made significant changes to my medication without any discussion or prior appointment. Having never met me, they provided no explanation for their decision. I do not feel assured about my care going forward. Not even one star.

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JM

Joshua M. Google 6 years ago

Rating

Excellent!

Welcoming staff put me at ease throughout

I am very pleased to have found this practice for my occupational medical examination. I have rarely encountered such a caring clinician who demonstrates genuine concern for their patients and goes above and beyond expectations. The overall experience was excellent and helped put me at ease throughout the appointment. I was initially anxious about the required blood work, but the reassurance provided during the consultation gave me confidence in the professionalism of the service. The reception staff were welcoming and friendly, and it was encouraging to see team members displaying a positive attitude. I would certainly recommend this practice not only for the quality of care delivered but also for the respectful and considerate manner in which patients are treated. The service exceeded my expectations and I would be happy to return for any future medical appointments. Thank you very much.

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SW

Sam W. Google 6 years ago

Rating

Bad!

Phone queue staff weren't very helpful

Contacted the practice with a straightforward query and received an unhelpful response consisting of brief dismissals, which left me relieved this isn't my regular medical provider.

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PL

Peter L. Google 7 years ago

Rating

Excellent!

Walk-in appointments available at this surgery

Excellent healthcare provider with a well-organised practice. The clinician consistently demonstrates exceptional dedication to patient care. The support provided to my family members was outstanding. This represents the standard of service that medical practices should aspire to. Appointments are accessible without requiring advance booking.

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Patient Experience Summary

Feedback across the file reflects a predominantly positive experience with this practice, particularly regarding appointment access and clinical care quality. Patients consistently report same-day or next-day appointment availability, straightforward booking processes, and responsive communication when contacting the practice. The clinical team is frequently described as caring, thorough, and attentive, with reception staff noted for their friendly and welcoming approach. Continuity of care is valued, with long-term patients appreciating consistent support across multiple generations of families.

A small number of concerns emerged relating to communication practices. One patient reported receiving an unhelpful response to a straightforward query, whilst another raised significant concerns about medication changes made without prior discussion or consultation. Additionally, one patient described reception staff as condescending during their initial contact.

Overall, the practice is characterised by strong organisational efficiency, accessible appointment systems, and a caring clinical environment. The welcoming practice setting and courteous team approach contribute to patient confidence in the service, though isolated instances suggest scope for improvement in communication consistency and consultation protocols.

Appointment

88.33 %
Excellent

Reception

79.17 %
Great

Cleanliness

80.00 %
Great

Care

87.50 %
Excellent

Respect

85.00 %
Excellent

Seen on time

86.67 %
Excellent
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