Abbey Health Centre

Location details made booking confusing

The location information provided appears to be inaccurate, as the practice is situated in the opposite direction from what was indicated.

Reception staff made us feel genuinely welcome

I recently took my son to see a clinician at this practice, and I was very impressed with the whole experience. The healthcare professional demonstrated excellent bedside manner — kind, patient, and took the time to explain everything clearly, which really put us at ease. The practice itself is modern, clean, and well-organized, and the reception staff were exceptionally friendly and welcoming. Overall, we had a great visit and would definitely recommend this practice and the team to other families.

Chaotic practice with no clear answers

The practice appears disorganised, with staff seeming uninformed about procedures. The overall service experience was disappointing.

Friendly reception made the visit pleasant

Satisfactory experience

Receptionists blocking access to medical help

I'm struggling to know how to express my frustration. I waited on hold for an extended period only to be advised to attempt contact again the following day. This pattern repeats consistently without exception. It's understandable why individuals hesitate to seek medical attention when the assistance provided falls so short of expectations. Administrative staff without clinical backgrounds appear to be making decisions about what constitutes an urgent matter. The overall impression is one of insufficient staffing and inadequate support. The service experience has been deeply disappointing.

Pharmacy staff unhelpful and unwilling to assist

The pharmacy team demonstrated poor work ethic and lack of professionalism during my visit. I found the service to be inadequate and would not return to this location in the future.

Getting an appointment here is nearly impossible

Even a single star feels overly generous, considering how difficult it is to secure a GP appointment.

Prescription delayed, phones weren't working

Poor service experience, as my prescription was not prepared within several days. The staff appeared to prioritise their break time over patient needs. There was a lack of communication, with technical issues affecting phone availability. I have since switched to an alternative pharmacy that I feel demonstrates greater commitment to patient care.

Phone queue system keeps disconnecting calls

The practice repeatedly disconnects callers when asking them to hold during urgent situations, which is frustrating. It would be better if people were kept in a queue rather than having the line terminated.

Receptionist greeting was unexpectedly casual

I attended an appointment where the staff greeting seemed informal. I responded in kind, and subsequently experienced a significant medical outcome that I found distressing.

Reception staff handled pressure with real kindness

The team here has been tremendously helpful, and given everything they've navigated through recent challenging times, the reception staff particularly deserve recognition and appreciation for their dedication. The clinician I saw demonstrates genuine care and commitment towards their patients, which is truly commendable 😊

Medication handed over with wrong patient details

The service fell significantly short of expectations. When collecting my medication, I received a bag that had another individual's complete information sheet attached to the outside. This sheet contained full personal details including name, date of birth, and full address with postcode. It appeared that no verification was carried out before the medication was handed over. I would recommend exercising caution when using this pharmacy, as there seem to be gaps in their checking procedures. I would rate this experience as low as possible if the system allowed.

Friendly staff made me feel welcome

The team demonstrated a helpful and welcoming approach throughout my visit.

Polite service despite the occasional busy period

Excellent courteous service, though like many similar establishments it can get quite hectic at times, but overall everything runs smoothly.