Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's care delivery, communication, and courtesy. Many patients report confidence in the service, describing responsive and attentive clinical care alongside reassuring interactions with staff. Patients consistently highlight the practice's organisation, with several noting seamless appointment scheduling and efficient follow-up processes. The reception experience receives particular praise for helpfulness and respect, with staff frequently going above and beyond to support patient needs.

However, some patients have experienced significant challenges with appointment availability and the booking process. One patient missed a scheduled appointment due to a failed text confirmation system, whilst another reported difficulty accessing the reception and booking services. Additionally, concerns have been raised about the reception environment, with one patient noting that sensitive patient information is occasionally overheard in the waiting area, raising confidentiality issues.

Administrative responsiveness presents a mixed picture. Whilst most patients report efficient prescription management and prompt appointment access, one patient experienced substantial delays in obtaining a corrected fit note, resulting in financial impact. Overall, the practice demonstrates strong clinical care and courtesy, though access and booking reliability require attention to ensure consistent service quality across all patient interactions.

Appointment

78.57 %
Great

Reception

81.43 %
Great

Cleanliness

75.00 %
Great

Care

86.29 %
Excellent

Respect

83.57 %
Great

Seen on time

72.86 %
Great

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JJ

Julie J. Google 9 months ago

Rating

Excellent!

Michelle Made My Stressful Call So Much Better

Michelle at the front desk is absolutely wonderful. Whenever she picks up the phone, I immediately feel reassured that she will provide the most comprehensive assistance possible. She consistently demonstrates exceptional dedication to helping customers and always exceeds expectations.

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A

Anonymouse one year ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Average

Reception

The reception staff at the surgery are wonderful, they are helpful, respectful and go above and beyond.

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WS

Waqar S. Google one year ago

Rating

Excellent!

Quick signup, really pleased

Recently became a member, and I'm genuinely pleased with the service quality thus far Appreciate it

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SF

Simon F. Google one year ago

Rating

Excellent!

Trusted Care for Half a Century

Throughout my five-decade experience with this medical practice, I have nothing but praise to offer. Dr Vardhan and her exceptional team consistently demonstrate extraordinary care, ensuring patients feel completely comfortable during their visits. Their approach is marked by genuine empathy, with Dr Vardhan always attentive and committed to providing the most supportive assistance possible in every circumstance. I find absolutely no grounds for criticism regarding Dr Vardhan's Surgery and consider myself truly fortunate to receive their outstanding medical care. 5*****

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AJ

Ashton J. Google one year ago

Rating

Excellent!

Peace of Mind Every Single Time

Provides me with extensive peace of mind and ample time to relax.

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JP

Jane P. Google one year ago

Rating

Excellent!

Caring staff made my medical visit easy

This medical practice comes with my highest endorsement. The physicians and administrative team are exceptionally welcoming and consistently demonstrate a commitment to providing outstanding support for any patient concerns.

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HS

Hayley S. Google 2 years ago

Rating

Excellent!

Friendly checkup with caring team

Top-notch medical care with a fantastic physician and supportive team. Highly professional and welcoming environment that makes patients feel comfortable and well-cared for.

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AH

Amy H. Google 2 years ago

Rating

Excellent!

Caring Doctor Who Really Listens

Dr. Vardhan is an exceptional physician who truly goes above and beyond. She dedicates ample time to understanding her patients and provides the most compassionate care possible. The reception staff are equally outstanding, consistently demonstrating warmth and a genuine commitment to assisting patients in every aspect of their experience.

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SC

Sh C. Google 3 years ago

Rating

Excellent!

Dr. Anupama's Care Helped Me for Years

I've been a patient at this medical practice for four years, and my experience has been consistently smooth. The entire team, from physicians to support staff, demonstrates exceptional professionalism and a genuine commitment to patient care. Dr. Anupama, in particular, stands out as an outstanding healthcare provider who carefully listens, thoroughly evaluates medical concerns, and provides precise treatment plans. She doesn't hesitate to recommend specialist consultations when necessary. I'm truly grateful for the outstanding support and high-quality medical attention provided by this remarkable team 👏

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TH

Terri H. Google 3 years ago

Rating

Excellent!

Quick appointments with caring Dr Vardhan

Fantastic medical clinic. Typically able to secure a consultation without much delay, and I find Dr Vardhan to be empathetic and incredibly supportive.

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DF

Debbie F. Google 3 years ago

Rating

Excellent!

Caring Doctor Who Really Listens

Dr. Vardhan consistently dedicates attention to addressing every patient concern, demonstrating exceptional compassion and support. The entire office staff demonstrates remarkable dedication, offering warm and attentive service. This medical practice is truly exceptional, and I have been a loyal patient for an extended period.

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AO

Anne O. Google 3 years ago

Rating

Excellent!

Friendly Staff Made My Doctor Visit Easy

A superb experience...from the front desk staff to the pharmacist Rory and Dr. Vardhan, everyone is incredibly supportive, friendly, and well-informed....

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KG

Karen G. Google 3 years ago

Rating

Excellent!

Dr. Vardhan's Care After 18 Years of Visits

Exceptional care with a physician who truly listens and makes you feel valued. Dr. Vardhan consistently demonstrates outstanding patience and provides helpful guidance. In my nearly two decades as a patient, they are undoubtedly the most remarkable doctor I've encountered at this practice.

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DM

David M. Google 3 years ago

Rating

Excellent!

Friendly team made my day better

The employees consistently demonstrate a friendly and accommodating demeanor, always ready to assist and dedicate their attention to addressing your needs.

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AS

Alan S. Google 3 years ago

Rating

Excellent!

Quick relief after years of struggle

Dr Vardhan successfully resolved a dermatological issue that had plagued me for nearly a decade. After just a fortnight of treatment, my condition completely cleared up. The doctor is extremely professional and genuinely attentive during consultations. I wholeheartedly endorse their medical expertise.

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ML

Michelle L. Google 3 years ago

Rating

Excellent!

Dr Vardhan's Thorough and Caring Approach

Dr. Vardhan has earned my utmost admiration, and I always feel reassured by her medical assessments. From my interactions, it's evident that she is deeply committed to delivering exceptional healthcare and offering comprehensive guidance to those under her care.

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MH

Michelle H. Google 3 years ago

Rating

Excellent!

Caring Doctor Helped Mom's Worries

Dr Vardhan is a fantastic general practitioner who went above and beyond during a recent consultation with my mother when she was experiencing a health issue causing her significant worry. The doctor quickly referred her to the appropriate specialist departments, and remarkably, all the necessary examinations were completed swiftly. The test results have come back negative, and my mother is now feeling much more at ease. We are incredibly grateful for her exceptional care and support.

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FS

Fay S. Google 3 years ago

Rating

Excellent!

Quick Help for My Son's Rash

What an incredibly responsive and welcoming medical facility. Despite all consultation slots being fully booked when I called at 8:20am, the staff went above and beyond. Sophie, the delightful receptionist, helped me explore an alternative solution by suggesting I send images through my GP's email. Remarkably, just two minutes after sending the pictures of my son's facial rash, I received confirmation that Dr. Vardhan would be reviewing them. This practice truly exemplifies exceptional patient care and efficiency.

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SE

Sophia E. Google 3 years ago

Rating

Bad!

Impossible to Reach Receptionists at This Clinic

The medical practice is an absolute nightmare. Their reception is completely inaccessible - I've repeatedly attempted to contact them and been consistently blocked. When I tried to use the GP service, I was abruptly told it was no longer available, and then found myself unable to reach anyone at the reception desk. Since transferring to this practice after moving, I can confidently say it's been the most regrettable healthcare decision I've ever made. Their communication and accessibility are shockingly poor.

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SR

Sue R. Google 3 years ago

Rating

Excellent!

Long-time Patient Loves Dr Vardhan's Care

After six decades of receiving care at this medical practice and experiencing various physicians, I'm delighted to have been under Dr. Vardhan's treatment for the past five years. She stands out as an exceptional general practitioner who provides thoughtful guidance and genuinely listens to my concerns with compassion. I cannot speak highly enough about this surgery and Dr. Vardhan's entire staff. Her professional approach and commitment to patient care are truly commendable. Kudos to Astley Surgery for maintaining such an outstanding medical practice!

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01942 883794
  • The Surgery 10 Higher Green Lane Astley, Tyldesley Nr.Manchester M29 7HG

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's care delivery, communication, and courtesy. Many patients report confidence in the service, describing responsive and attentive clinical care alongside reassuring interactions with staff. Patients consistently highlight the practice's organisation, with several noting seamless appointment scheduling and efficient follow-up processes. The reception experience receives particular praise for helpfulness and respect, with staff frequently going above and beyond to support patient needs.

However, some patients have experienced significant challenges with appointment availability and the booking process. One patient missed a scheduled appointment due to a failed text confirmation system, whilst another reported difficulty accessing the reception and booking services. Additionally, concerns have been raised about the reception environment, with one patient noting that sensitive patient information is occasionally overheard in the waiting area, raising confidentiality issues.

Administrative responsiveness presents a mixed picture. Whilst most patients report efficient prescription management and prompt appointment access, one patient experienced substantial delays in obtaining a corrected fit note, resulting in financial impact. Overall, the practice demonstrates strong clinical care and courtesy, though access and booking reliability require attention to ensure consistent service quality across all patient interactions.

Appointment

78.57 %
Great

Reception

81.43 %
Great

Cleanliness

75.00 %
Great

Care

86.29 %
Excellent

Respect

83.57 %
Great

Seen on time

72.86 %
Great
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