Patient feedback reflects a predominantly positive experience with the practice's care delivery, communication, and courtesy. Many patients report confidence in the service, describing responsive and attentive clinical care alongside reassuring interactions with staff. Patients consistently highlight the practice's organisation, with several noting seamless appointment scheduling and efficient follow-up processes. The reception experience receives particular praise for helpfulness and respect, with staff frequently going above and beyond to support patient needs.
However, some patients have experienced significant challenges with appointment availability and the booking process. One patient missed a scheduled appointment due to a failed text confirmation system, whilst another reported difficulty accessing the reception and booking services. Additionally, concerns have been raised about the reception environment, with one patient noting that sensitive patient information is occasionally overheard in the waiting area, raising confidentiality issues.
Administrative responsiveness presents a mixed picture. Whilst most patients report efficient prescription management and prompt appointment access, one patient experienced substantial delays in obtaining a corrected fit note, resulting in financial impact. Overall, the practice demonstrates strong clinical care and courtesy, though access and booking reliability require attention to ensure consistent service quality across all patient interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a predominantly positive experience with the practice's care delivery, communication, and courtesy. Many patients report confidence in the service, describing responsive and attentive clinical care alongside reassuring interactions with staff. Patients consistently highlight the practice's organisation, with several noting seamless appointment scheduling and efficient follow-up processes. The reception experience receives particular praise for helpfulness and respect, with staff frequently going above and beyond to support patient needs.
However, some patients have experienced significant challenges with appointment availability and the booking process. One patient missed a scheduled appointment due to a failed text confirmation system, whilst another reported difficulty accessing the reception and booking services. Additionally, concerns have been raised about the reception environment, with one patient noting that sensitive patient information is occasionally overheard in the waiting area, raising confidentiality issues.
Administrative responsiveness presents a mixed picture. Whilst most patients report efficient prescription management and prompt appointment access, one patient experienced substantial delays in obtaining a corrected fit note, resulting in financial impact. Overall, the practice demonstrates strong clinical care and courtesy, though access and booking reliability require attention to ensure consistent service quality across all patient interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Julie J.
9 months ago
Excellent!
Michelle Made My Stressful Call So Much Better
Michelle at the front desk is absolutely wonderful. Whenever she picks up the phone, I immediately feel reassured that she will provide the most comprehensive assistance possible. She consistently demonstrates exceptional dedication to helping customers and always exceeds expectations.
Anonymouse one year ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
AverageReception
The reception staff at the surgery are wonderful, they are helpful, respectful and go above and beyond.
Waqar S.
one year ago
Excellent!
Quick signup, really pleased
Recently became a member, and I'm genuinely pleased with the service quality thus far Appreciate it
Simon F.
one year ago
Excellent!
Trusted Care for Half a Century
Throughout my five-decade experience with this medical practice, I have nothing but praise to offer. Dr Vardhan and her exceptional team consistently demonstrate extraordinary care, ensuring patients feel completely comfortable during their visits. Their approach is marked by genuine empathy, with Dr Vardhan always attentive and committed to providing the most supportive assistance possible in every circumstance. I find absolutely no grounds for criticism regarding Dr Vardhan's Surgery and consider myself truly fortunate to receive their outstanding medical care. 5*****
Ashton J.
one year ago
Excellent!
Peace of Mind Every Single Time
Provides me with extensive peace of mind and ample time to relax.
Jane P.
one year ago
Excellent!
Caring staff made my medical visit easy
This medical practice comes with my highest endorsement. The physicians and administrative team are exceptionally welcoming and consistently demonstrate a commitment to providing outstanding support for any patient concerns.
Hayley S.
2 years ago
Excellent!
Friendly checkup with caring team
Top-notch medical care with a fantastic physician and supportive team. Highly professional and welcoming environment that makes patients feel comfortable and well-cared for.
Amy H.
2 years ago
Excellent!
Caring Doctor Who Really Listens
Dr. Vardhan is an exceptional physician who truly goes above and beyond. She dedicates ample time to understanding her patients and provides the most compassionate care possible. The reception staff are equally outstanding, consistently demonstrating warmth and a genuine commitment to assisting patients in every aspect of their experience.
Sh C.
3 years ago
Excellent!
Dr. Anupama's Care Helped Me for Years
I've been a patient at this medical practice for four years, and my experience has been consistently smooth. The entire team, from physicians to support staff, demonstrates exceptional professionalism and a genuine commitment to patient care. Dr. Anupama, in particular, stands out as an outstanding healthcare provider who carefully listens, thoroughly evaluates medical concerns, and provides precise treatment plans. She doesn't hesitate to recommend specialist consultations when necessary. I'm truly grateful for the outstanding support and high-quality medical attention provided by this remarkable team 👏
Terri H.
3 years ago
Excellent!
Quick appointments with caring Dr Vardhan
Fantastic medical clinic. Typically able to secure a consultation without much delay, and I find Dr Vardhan to be empathetic and incredibly supportive.
Debbie F.
3 years ago
Excellent!
Caring Doctor Who Really Listens
Dr. Vardhan consistently dedicates attention to addressing every patient concern, demonstrating exceptional compassion and support. The entire office staff demonstrates remarkable dedication, offering warm and attentive service. This medical practice is truly exceptional, and I have been a loyal patient for an extended period.
Anne O.
3 years ago
Excellent!
Friendly Staff Made My Doctor Visit Easy
A superb experience...from the front desk staff to the pharmacist Rory and Dr. Vardhan, everyone is incredibly supportive, friendly, and well-informed....
Karen G.
3 years ago
Excellent!
Dr. Vardhan's Care After 18 Years of Visits
Exceptional care with a physician who truly listens and makes you feel valued. Dr. Vardhan consistently demonstrates outstanding patience and provides helpful guidance. In my nearly two decades as a patient, they are undoubtedly the most remarkable doctor I've encountered at this practice.
David M.
3 years ago
Excellent!
Friendly team made my day better
The employees consistently demonstrate a friendly and accommodating demeanor, always ready to assist and dedicate their attention to addressing your needs.
Alan S.
3 years ago
Excellent!
Quick relief after years of struggle
Dr Vardhan successfully resolved a dermatological issue that had plagued me for nearly a decade. After just a fortnight of treatment, my condition completely cleared up. The doctor is extremely professional and genuinely attentive during consultations. I wholeheartedly endorse their medical expertise.
Michelle L.
3 years ago
Excellent!
Dr Vardhan's Thorough and Caring Approach
Dr. Vardhan has earned my utmost admiration, and I always feel reassured by her medical assessments. From my interactions, it's evident that she is deeply committed to delivering exceptional healthcare and offering comprehensive guidance to those under her care.
Michelle H.
3 years ago
Excellent!
Caring Doctor Helped Mom's Worries
Dr Vardhan is a fantastic general practitioner who went above and beyond during a recent consultation with my mother when she was experiencing a health issue causing her significant worry. The doctor quickly referred her to the appropriate specialist departments, and remarkably, all the necessary examinations were completed swiftly. The test results have come back negative, and my mother is now feeling much more at ease. We are incredibly grateful for her exceptional care and support.
Fay S.
3 years ago
Excellent!
Quick Help for My Son's Rash
What an incredibly responsive and welcoming medical facility. Despite all consultation slots being fully booked when I called at 8:20am, the staff went above and beyond. Sophie, the delightful receptionist, helped me explore an alternative solution by suggesting I send images through my GP's email. Remarkably, just two minutes after sending the pictures of my son's facial rash, I received confirmation that Dr. Vardhan would be reviewing them. This practice truly exemplifies exceptional patient care and efficiency.
Sophia E.
3 years ago
Bad!
Impossible to Reach Receptionists at This Clinic
The medical practice is an absolute nightmare. Their reception is completely inaccessible - I've repeatedly attempted to contact them and been consistently blocked. When I tried to use the GP service, I was abruptly told it was no longer available, and then found myself unable to reach anyone at the reception desk. Since transferring to this practice after moving, I can confidently say it's been the most regrettable healthcare decision I've ever made. Their communication and accessibility are shockingly poor.
Sue R.
3 years ago
Excellent!
Long-time Patient Loves Dr Vardhan's Care
After six decades of receiving care at this medical practice and experiencing various physicians, I'm delighted to have been under Dr. Vardhan's treatment for the past five years. She stands out as an exceptional general practitioner who provides thoughtful guidance and genuinely listens to my concerns with compassion. I cannot speak highly enough about this surgery and Dr. Vardhan's entire staff. Her professional approach and commitment to patient care are truly commendable. Kudos to Astley Surgery for maintaining such an outstanding medical practice!