Dr Vardhan's Surgery

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's care delivery, communication, and courtesy. Many patients report confidence in the service, describing responsive and attentive clinical care alongside reassuring interactions with staff. Patients consistently highlight the practice's organisation, with several noting seamless appointment scheduling and efficient follow-up processes. The reception experience receives particular praise for helpfulness and respect, with staff frequently going above and beyond to support patient needs.

However, some patients have experienced significant challenges with appointment availability and the booking process. One patient missed a scheduled appointment due to a failed text confirmation system, whilst another reported difficulty accessing the reception and booking services. Additionally, concerns have been raised about the reception environment, with one patient noting that sensitive patient information is occasionally overheard in the waiting area, raising confidentiality issues.

Administrative responsiveness presents a mixed picture. Whilst most patients report efficient prescription management and prompt appointment access, one patient experienced substantial delays in obtaining a corrected fit note, resulting in financial impact. Overall, the practice demonstrates strong clinical care and courtesy, though access and booking reliability require attention to ensure consistent service quality across all patient interactions.