Dr Patel's Surgery

First appointment felt welcoming and well explained

Our initial visit to this GP surgery proved to be an excellent experience. The clinician demonstrated genuine kindness, warmth, and a reassuring manner, which was particularly appreciated during our first appointment as new parents. They allocated sufficient time to provide clear explanations and ensured we felt at ease and properly supported throughout the consultation. We are very satisfied with our decision to register with this practice.

Staff took time to listen and care properly

A clinician at this practice is absolutely amazing. My children really enjoy seeing them. They have been quick to act during a family health emergency, and have shown care and understanding across different age groups. Whenever they see one of our family members, they ask how everyone else is doing. They take their time and listen carefully, never dismissive, but instead provide detailed and very caring attention. Initially I was hesitant about the surgery and reluctant to contact them. Since this clinician has been here, I feel they have made a significant positive difference, and the improvement has been remarkable. I could not recommend them highly enough. They exemplify the kind of care all healthcare professionals should provide.

Receptionists doing their best with strict limits

Five stars for the reception team. Based on my own experience, I understand this has been a source of frustration for many patients. The reception staff are simply following the procedures they have been instructed to implement. It must be equally frustrating for them in their role. They previously had greater flexibility in what they could assist with. Currently, the system appears to operate on a very rigid basis. This is not a reflection of their efforts or attitude.

Felt listened to and genuinely supported here

I wanted to share my thoughts on my experience since joining this practice. I had previously switched from another surgery because I felt undervalued and unheard, and I'm genuinely pleased I made that change. My initial appointment was with a nurse who demonstrated exceptional kindness and encouragement. Following the guidance provided, I have successfully achieved significant weight loss and improved my overall health metrics - I'm truly grateful for the straightforward yet supportive approach taken during that consultation. I've also had several appointments with a clinician here, including visits on behalf of my family member. On both occasions, I was seen promptly and received clear answers along with a structured plan, which contrasted positively with my previous experiences elsewhere. During my own recent appointment with this same clinician, I was treated with genuine respect, understanding and compassion. The consultation was comprehensive and I departed feeling assured that both my family member and I are receiving care from a trustworthy and capable team.

Reception staff were dismissive and rude

The reception staff at this surgery come across as quite abrupt and dismissive, often seeming keen to end calls rather quickly. When speaking with them, there's a sense of being made to feel undervalued, which is unfortunate given that the clinical staff members are genuinely excellent and provide a high standard of care. It's a shame that the front-of-house experience doesn't match the quality of the medical professionals working there, as the receptionists appear to be a weak point for the practice overall.

Thorough care and genuine listening

The medical professionals at this practice deliver comprehensive and attentive care.

Rude phone staff made me feel rushed

The phone interaction was unpleasant, with a hurried manner that made me feel rushed.

Felt properly listened to without rushing

I have attended two appointments at this practice, one for my child and one for my family member, and found the clinician to be exceptionally helpful and thorough on both occasions. This GP has provided a level of care that stands out from previous experiences, with a notably unhurried approach that contrasts positively with other practitioners I have seen. I am grateful for the attentive service provided by the clinical team, and I would also like to commend the reception staff for their assistance in scheduling appointments.

Long phone wait to book an appointment

The appointment booking process involved a lengthy wait time on the telephone. There was an absence of subsequent contact regarding my care, and the practice appeared to rely heavily on temporary medical staff.

Staff smoking on shared property needs addressing

I have never attended this surgery, but I am concerned about ongoing behaviour involving a member of staff who appears to be smoking regularly on privately owned property adjacent to the practice. Those of us who live or work in the area, including those with businesses sharing the nearby car park, feel this is problematic. We believe that if staff members wish to smoke, they should do so in a designated area that belongs to the surgery rather than on private land. We are frustrated that this situation continues on a daily basis. We have documented this matter with photographs and video evidence. If this issue is not resolved, we are considering reporting it to the relevant local authority, as we feel the behaviour constitutes trespass on private property.

Consistently positive experience at this surgery

I found it surprising to come across some of the feedback posted about this practice. Throughout my time as a patient here, I have consistently had a favourable experience.

Receptionists dismissive when booking appointments

This GP practice has not met my expectations. The reception staff have come across as unwelcoming, and obtaining appointments has proven difficult. During my consultations, I felt the clinical approach was not tailored to my individual concerns, and I was disappointed by what I perceived as a lack of engagement with my health matters. On one occasion when I called to request an appointment, I overheard staff members having a personal conversation rather than focusing on the call, and I found the manner in which calls are answered to be quite abrupt. I feel the practice would benefit from improved communication training for all team members. I have since found another local practice that I feel provides a more satisfactory experience.

Felt truly listened to and understood

The clinician has demonstrated considerable patience, extensive knowledge, and genuine attentiveness to my concerns. They have proven to be a valuable addition to the practice.

Friendly staff made me feel supported

The new nursing staff member is wonderful. They are friendly, caring and supportive. The receptionist was also extremely helpful. Thank you both.

Felt listened to and never rushed here

In 2020 I switched to a different local GP surgery as my family and I were quite dissatisfied with our previous healthcare provider. Although we had reservations about making the change, we have been very pleased with our decision since then. I feel fortunate to have found a clinician who is genuinely compassionate and exceptionally knowledgeable. What particularly stands out is the amount of time taken to develop a thorough understanding of my health concerns—I never feel hurried, unlike my previous experiences. The approach involves taking time to ensure all my questions are addressed carefully, and working collaboratively to tackle health issues rather than simply prescribing solutions. Throughout my interactions, I have consistently experienced empathy and genuine care, along with a distinctive and memorable manner of communication. Overall, this has been the most competent healthcare experience I have had, and at 65 years old, I wish there were more professionals demonstrating such thoughtfulness and compassion towards patients. I am genuinely grateful for the quality of care I have received and the positive difference it has made.

Reception staff dismissive during appointment booking

I completely agree with the earlier feedback. During my appointment, I experienced a dismissive attitude and felt that my concerns were not taken seriously. The clinician suggested that if I was unhappy, I should consider registering elsewhere, which I found discouraging. Overall, I felt that my needs as a patient were not prioritised. I am planning to raise my concerns formally with the practice management team.

Outdated knowledge and dismissive reception staff

The service at this practice fell short of expectations. The clinical staff appeared to lack current knowledge in their field, and I found my interaction with one particular clinician to be discourteous. This negative experience aligns with feedback from other patients. I would hesitate to recommend this practice to others.

Helpful reception but appointments hard to find

The reception team provided excellent service and were very supportive to our family regarding prescription matters and other needs. However, securing an appointment can sometimes be challenging due to the practice's smaller size.

Reception staff were unhelpful and rude

The service provided was disappointing overall. The reception staff demonstrated unhelpful and discourteous behaviour that fell short of what I would expect from a healthcare setting.

Difficult visit with young children in tow

Quite disappointing overall, and I would not suggest this practice to others, particularly for families with young ones.