Dr Patel's Surgery
Average! (27 reviews)
Average! (27 reviews)
Patient feedback reflects a mixed experience across the practice. Clinical care receives consistent praise, with patients highlighting attentive consultations, comprehensive engagement with health concerns, clinical knowledge, and sufficient time allocation during appointments. Several patients specifically commend the reassurance and responsiveness demonstrated by clinicians.
However, reception experience emerges as a significant area of concern, with multiple patients reporting discourteous behaviour, abrupt communication, and an unwelcoming manner when booking appointments or making telephone enquiries. Appointment availability presents an ongoing challenge, with patients noting lengthy waiting times for booking and extended telephone hold times. Some patients report dismissive attitudes during consultations and a lack of engagement with their health matters. The practice demonstrates inconsistency in service delivery, with positive experiences of care quality contrasting sharply with negative reception interactions, suggesting that procedural constraints may be affecting front-of-house responsiveness and courtesy.
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Patient feedback reflects a mixed experience across the practice. Clinical care receives consistent praise, with patients highlighting attentive consultations, comprehensive engagement with health concerns, clinical knowledge, and sufficient time allocation during appointments. Several patients specifically commend the reassurance and responsiveness demonstrated by clinicians.
However, reception experience emerges as a significant area of concern, with multiple patients reporting discourteous behaviour, abrupt communication, and an unwelcoming manner when booking appointments or making telephone enquiries. Appointment availability presents an ongoing challenge, with patients noting lengthy waiting times for booking and extended telephone hold times. Some patients report dismissive attitudes during consultations and a lack of engagement with their health matters. The practice demonstrates inconsistency in service delivery, with positive experiences of care quality contrasting sharply with negative reception interactions, suggesting that procedural constraints may be affecting front-of-house responsiveness and courtesy.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Cameron W.
6 years ago
Excellent!
Long-term patient treated with genuine care
I have been attending this practice since childhood and have consistently received excellent care throughout my time as a patient.
Bendtrucker B.
6 years ago
Bad!
Reception staff dismissive about home visits
The practice demonstrated a lack of compassion in their approach. It appeared their priorities were financially motivated rather than patient-centred. They were unwilling to provide home visits for a family member with mobility limitations.
Andrew F.
6 years ago
Excellent!
Helpful staff made all the difference
Consistently demonstrated helpfulness and courtesy throughout my visits. I have had nothing but positive experiences at this practice. I am genuinely grateful for the support provided by all members of the team.
Bella K.
6 years ago
Bad!
Felt judged and dismissed during appointment
I had a very negative experience during my appointment. I felt judged and uncomfortable throughout the visit, and the manner in which I was spoken to was hurtful. The non-verbal communication I perceived made me feel unwelcome and upset. This was a really poor experience overall.
Mihai R.
7 years ago
Bad!
Long wait then dismissed without answers
Attended the practice due to ongoing chest discomfort and felt the explanation provided was dismissive, with the suggestion that I simply needed to accept the situation. This came after a considerable wait before being seen. Found the experience frustrating and unhelpful.
Anjuli B.
7 years ago
Bad!
Reception staff were unhelpful and dismissive
Unhelpful medical staff. I found the consultation experience to be unpleasant and felt the manner was discourteous.
Sarah S.
7 years ago
Excellent!
Unhurried consultations despite long waits
Excellent medical practice. While scheduling an appointment can take some time, I have never felt hurried during my consultations. The clinicians allocate sufficient time to thoroughly discuss any concerns I bring to them. I cannot speak highly enough of their service.