West Road Surgery

Staff took time to listen and explain things

This is an excellent medical practice. The team members are remarkably compassionate and understanding, and they consistently offer transparent and useful guidance. I'm particularly grateful for their comprehensive aftercare approach, which gives me a strong sense of being properly looked after. I'm very appreciative of the dedication shown by everyone involved!!

Friendly staff who really listened to me

Exceptionally Welcoming and Compassionate Team The staff members demonstrated a notably friendly demeanor and showed genuine care throughout the visit. The atmosphere was warm and welcoming, with team members displaying attentiveness and consideration toward patient needs. The overall experience reflected a practice culture that prioritizes kindness and patient comfort.

Surgery delayed death certificate without taking responsibility

Steer clear of this practice. We experienced deeply unsatisfactory service when attempting to obtain the necessary documentation following our mother's passing. The surgery appeared to make errors in the process and subsequently shifted responsibility elsewhere, which has resulted in ongoing delays that have prevented us from arranging the funeral a week after her death.

Helpful doctors who actually listen

Excellent medical professionals. I would strongly suggest this practice to others.

Felt genuinely heard about my concerns

The clinician I saw was absolutely excellent. I attended my appointment with symptoms that could have been easily overlooked, but I felt genuinely listened to throughout the consultation. I left with helpful information about mental health support options and a clear understanding of the services available to me.

Reception staff made the whole process smooth

After relocating and needing to register with a new practice, I can genuinely say this surgery stands out as excellent. My initial encounters with the nursing team were wonderful, as was my subsequent visit. I had a telephone consultation with one of the clinicians who was attentive and provided thoughtful guidance. They came across as genuinely interested in my wellbeing, which feels uncommon in healthcare nowadays. My interactions with the reception team have also been very positive. I would certainly recommend this practice to others.

Felt genuinely listened to at every visit

This is the finest medical practice I've experienced throughout my life. The staff are genuinely helpful and always take time to listen to my concerns. Even during difficult periods, I feel reassured by how well this practice is managed. I'm very grateful.

Friendly staff who actually listen to you

A very welcoming practice with a friendly atmosphere. The reception team are professional and easy to talk to. The clinical staff take time to listen to patients and demonstrate genuine care. The nursing team are particularly warm and attentive. Overall, a thoroughly pleasant experience at this practice.

Felt genuinely listened to and understood

Everything was excellent.