Highlands Health Centre
Average! (5 reviews)
Average! (5 reviews)
Feedback reflects a mixed experience with significant variation in service quality across different areas. Communication and access present notable challenges, with patients reporting difficulty reaching the practice by telephone and unresponsive communication when attempting to follow up on care. Some patients also experienced unmet expectations regarding the level of support available.
Where clinical care has been delivered, patients consistently report positive experiences. The clinical team has demonstrated professionalism, courtesy, and effective communication during treatment, with patients noting reassurance and a supportive approach. However, consistency in courtesy and professional conduct varies, with some patients encountering less welcoming interactions during their visits.
Improving telephone accessibility and establishing alternative contact methods would address a key barrier to service access. Ensuring consistent standards of courtesy and responsiveness across all patient interactions would help align the practice's service delivery with the positive clinical care experiences that patients have reported.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with significant variation in service quality across different areas. Communication and access present notable challenges, with patients reporting difficulty reaching the practice by telephone and unresponsive communication when attempting to follow up on care. Some patients also experienced unmet expectations regarding the level of support available.
Where clinical care has been delivered, patients consistently report positive experiences. The clinical team has demonstrated professionalism, courtesy, and effective communication during treatment, with patients noting reassurance and a supportive approach. However, consistency in courtesy and professional conduct varies, with some patients encountering less welcoming interactions during their visits.
Improving telephone accessibility and establishing alternative contact methods would address a key barrier to service access. Ensuring consistent standards of courtesy and responsiveness across all patient interactions would help align the practice's service delivery with the positive clinical care experiences that patients have reported.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Angie I.
one year ago
Average!
Mixed experience with physio staff politeness
I attended this practice last year for physiotherapy treatment on my shoulder. A couple of the practitioners I saw were very courteous and supportive, however the third one came across as rather impolite. They suggested that my condition might not be suitable for their treatment and indicated they had limited ability to assist me. In my view, this interaction lacked professionalism.
David E.
3 years ago
Excellent!
Physio therapists communicated clearly and helpfully
I have been receiving physiotherapy treatment at this practice. The clinical staff have demonstrated professionalism, courtesy and a helpful approach, with clear and effective communication throughout. On one occasion when I contacted the practice for additional guidance, the response was warm and welcoming, with my concern being addressed promptly.
Kimackenzielucas R.
3 years ago
Excellent!
Friendly team helped my son feel at ease
My child was referred here for root canal treatment and the clinical team made them feel completely comfortable during each visit, helping them develop a more positive attitude towards their dental health. The staff provided an absolutely excellent level of care throughout the treatment process.
Midge M.
3 years ago
Bad!
Unhelpful phone queue and repeated runaround
This practice has not met my expectations. I was advised to contact them again over a month ago and received the same response on each occasion. If you experience difficulties with your wellbeing, you may find the support offered falls short of what you need.
Michelle S.
7 years ago
Bad!
Impossible to reach the practice by phone
Unable to reach the practice through any of the telephone lines since early morning, with no alternative contact method such as an email address available.