Duddon Valley Medical Practice
Average! (5 reviews)
Average! (5 reviews)
Feedback reflects a mixed experience across clinical and administrative aspects of the practice. Patients consistently praised the quality of clinical care and the approachability of staff, with several noting the willingness of team members to assist with requests. However, significant concerns emerged regarding access to the practice, particularly telephone booking difficulties and the requirement to call at specific times. Reception experience proved variable, with some patients reporting unhelpful interactions and dismissive communication when raising concerns.
Organisational issues were highlighted, including problems with appointment scheduling processes and the handling of patient concerns through informal rather than formal channels. Patients also noted that some matters requiring medical assessment were not addressed appropriately. The feedback suggests that while clinical standards remain strong, improvements are needed in telephone access systems, reception responsiveness, and the formal management of patient concerns to ensure consistency across all service areas.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across clinical and administrative aspects of the practice. Patients consistently praised the quality of clinical care and the approachability of staff, with several noting the willingness of team members to assist with requests. However, significant concerns emerged regarding access to the practice, particularly telephone booking difficulties and the requirement to call at specific times. Reception experience proved variable, with some patients reporting unhelpful interactions and dismissive communication when raising concerns.
Organisational issues were highlighted, including problems with appointment scheduling processes and the handling of patient concerns through informal rather than formal channels. Patients also noted that some matters requiring medical assessment were not addressed appropriately. The feedback suggests that while clinical standards remain strong, improvements are needed in telephone access systems, reception responsiveness, and the formal management of patient concerns to ensure consistency across all service areas.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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David S.
one year ago
Bad!
Reception staff dismissive of patient concerns
The reception team displayed an unhelpful demeanor, and concerns raised were handled by someone with a personal connection to management rather than through proper channels. Communication felt dismissive and unproductive. There were issues with the completion of a required medical assessment, which were not acknowledged or addressed appropriately. Overall, the practice appeared poorly managed and unprofessional.
Richard S.
4 years ago
Excellent!
Helpful staff who actually listen to you
Outstanding professional service with nothing being too much trouble. Every member of staff is approachable and consistently willing to assist, making this an exceptional GP practice.
Cee B.
4 years ago
Excellent!
Early morning appointments hard to come by
The practice has consistently maintained early morning appointment slots, so receiving a later time would represent special consideration. Appreciation should be shown for any such arrangement.
Fatboy 1.
4 years ago
Bad!
Phone access frustrating until threatening to leave
Since they took over the practice, I have spent many days attempting to reach the surgery by phone only to be informed that I need to call at 8 am. I am not satisfied with this situation and felt that assistance was only offered when I mentioned the possibility of switching to a different practice.
Shadow W.
6 years ago
Excellent!
Quality care from a responsive practice
Excellent doctors, excellent staff, excellent service. 10/10