Dudley Wood Surgery

Couldn't get appointment when needed

I found the experience at this practice to be very disappointing. There seem to be significant issues with appointment availability, as it felt difficult to secure a consultation even when I felt I needed one urgently. When I did manage to get an appointment, the consultation was extremely brief, and I felt my concerns were dismissed without proper consideration. The overall care felt rushed and inadequate, leaving me frustrated with the level of service provided.

Found time when I needed it most

The healthcare professional was excellent and made time for my appointment. They were attentive and thorough, which meant I didn't need to schedule another visit. I really appreciated their patient-centred approach and dedication to my care. Thank you so much for putting patients first 💯

Reception staff made me feel genuinely heard

Outstanding medical practice with a wonderfully welcoming reception team who are consistently helpful and attentive. The clinical staff consistently demonstrate genuine care and ensure patients feel listened to throughout their visits, leaving appointments with a sense of optimism and progress toward recovery.

Felt listened to and properly examined

I was satisfied with my visit. The healthcare professional listened to my concerns, performed the necessary examinations, and provided me with advice and an explanation of my condition.

Friendly staff made us feel welcome

I brought my child to an appointment and the healthcare professional was extremely considerate and provided us with excellent care. Every time we attend this practice, we receive consistently good treatment. The team members are always very supportive and accommodating.

Much better and really helpful staff

Significantly improved and quite beneficial.

Felt genuinely listened to during appointment

I have noticed a significant improvement in the quality of care at the surgery following my recent appointment. The clinician I saw was exceptionally thorough, dedicating considerable time to discussing my concerns and working collaboratively to address and resolve matters. This was genuinely the most constructive appointment I have experienced during my time as a patient here. The consultation felt unhurried, I felt genuinely heard, and the clinician demonstrated a genuine commitment to supporting my wellbeing. This experience has substantially restored my confidence in the surgery and given me optimism about future care. Very appreciative.

Friendly staff who really listened

The reception staff and clinician were both pleasant and welcoming.

Welcoming staff made us feel valued

The clinician was very thorough and attentive when explaining things, and as new patients we felt welcomed at the practice. I was examined with clear explanations throughout the appointment. I would like to mention that all the staff members were friendly and helpful.

Staff were helpful and genuinely listened

The staff have consistently demonstrated helpfulness and friendliness. While there can be some waiting time for appointments, this appears to be a common issue across practices. The medical professionals and support staff have been excellent throughout my visits. Following a recent appointment, I found the consultation to be of a high standard. The clinician was notably empathetic and took time to understand my concerns thoroughly. The approach was comprehensive, with explanations provided in accessible language that was easy to understand. I would consider this to have been an exemplary experience.

Friendly reception made the visit pleasant

Had a really positive visit today 😊

Online booking made getting appointments straightforward

I have been a patient at this practice for approximately a year. The online triage system has proven to be straightforward and beneficial, and telephone access has also been satisfactory previously. The reception team has consistently demonstrated helpfulness, as have the clinical staff members. During consultations, the healthcare professionals have shown good listening skills and have maintained a professional and approachable manner throughout.

Felt listened to and given clear communication

A clinician at a local surgery in the West Midlands has consistently provided outstanding care and professionalism. Appointments are always handled with efficiency and respect, and communication is clear, compassionate, and reassuring. I have always felt listened to and supported, and I have built a very positive relationship with my healthcare provider over time. What stands out most is this clinician's commitment to serving the community in the best possible way. Many people understandably worry about long waits to access healthcare, but this practitioner actively looks for new and effective ways to improve access for patients so they can receive the care they need without unnecessary delays. It is clear that patient wellbeing and community care are at the heart of the surgery's approach. I am proud to see a healthcare professional driving the surgery forward with innovation, compassion, and genuine dedication to patients' best interests.

Long-term patient feels well looked after

Outstanding overall experience, having been a patient at the practice for more than three decades.

Nurse was prompt and actually listened

Visited the clinic today and received care that was both timely and well-organised. The healthcare professional was attentive and genuinely heard my concerns. Much appreciated 😊

Locums can't match the regular care here

The clinical staff here are fantastic. They always take time to understand what's troubling you and demonstrate a very caring approach. I've been registered at this practice for nearly 20 years and would happily recommend it to others. The only minor drawback is when locum cover is needed, as I don't always find them quite as considerate, but everyone deserves a break from work, especially those in general practice 😊.

Reception staff were genuinely helpful and kind

Both my mother and I have consistently had positive experiences at this surgery. The reception team have always been remarkably supportive, warm and professional, demonstrating genuine care whilst managing matters in a courteous, respectful and organised way. I should also mention that on a personal level, the clinical staff have always provided excellent care for my mother, particularly over recent years as her health has presented various challenges. In conclusion, I would like to express our sincere gratitude for everything the entire team has provided and continues to provide for us, and I would certainly encourage anyone considering registering with this practice to do so.

Felt listened to during consultations

My honest opinion of the surgery I have never encountered any issues with this practice, and I have consistently received positive responses from my healthcare provider who routinely checks whether I have any further queries before concluding my appointments.

Receptionist rudeness followed by helpful support

Attended an appointment this morning with a staff member who was extremely helpful in resolving my prescription issue after having a previous negative interaction with another receptionist. The assistance provided was much appreciated and helped get matters back on track.

Reception staff made booking straightforward and easy

I have had a great experience with the surgery and its reception team. The clinical staff have been amazing, extremely professional and friendly. I have received excellent support from multiple practitioners. It has been a lovely experience overall.