Duke Street Surgery

Felt rushed through appointments without proper attention

I've always felt that the staff seemed disinterested and keen to move through appointments quickly rather than taking time with patients.

Long phone waits make booking appointments frustrating

I have been a patient at this practice for approximately 16 or 17 years. The quality of care declined following the departure of one of the senior clinicians, and has continued to deteriorate more recently. I understand that another clinician has also left the practice, which may be contributing to the current situation. Attempting to book an appointment involves lengthy waiting times on the telephone, often exceeding 20 minutes. When contact is finally established, available slots are typically fully booked, and the practice appears reluctant to schedule appointments further in advance. Even when presenting documentation from hospital services, the practice appears unable to provide adequate staffing for follow-up care after procedures.

Waiting times got worse after management changed

I have been a patient at this surgery for many years. Following changes in the management and retirement of the previous practitioners, there has been a noticeable decline in the standard of patient care. However, there are two practitioners who demonstrate genuine commitment to their patients and maintain a respectful approach to care. Unfortunately, there is one practitioner whose conduct and competence I have serious concerns about. I question whether their qualifications are legitimate and worry about their suitability for the role. I have significant reservations about their clinical practice and feel uncomfortable recommending them to others. I recognise this may sound extreme, but I have genuine concerns about patient safety based on my experiences.

Couldn't get through on the phone line

This practice has become quite disappointing. I experienced a lengthy wait and felt rushed during my appointment, which was cut short. I would rate this lower if the system allowed, as the overall standard of care seems to have declined significantly.

Receptionist went the extra mile with booking

I have been struggling to get an appointment for my partner to have a private medical examination for work purposes. I contacted the surgery and the receptionist was very knowledgeable and extremely helpful. I would like to commend them on their friendliness and professionalism. Well done.

Long-term care from a trusted local surgery

This surgery has been my healthcare provider since childhood and I have found it to be excellent. The care I have received has been of a high standard, and I would strongly recommend this practice to others seeking medical services.

Complaints process made healthcare access harder

The practice demonstrates adequate ethical standards overall. There have been challenges in obtaining prescribed treatments. The approach to care tends to be standardised rather than personalised. Patient confidentiality concerns have arisen when feedback or issues have been raised. There appears to be limited engagement with patient input regarding what is ineffective, which is concerning. The practical recommendation is to avoid raising concerns, as doing so may result in increased difficulties accessing healthcare services.

Friendly staff made the visit straightforward

Excellent care provided by the entire team at the practice.

Helpful staff made all the difference

Absolutely wonderful, helpful team members throughout. Many thanks

Friendly reception made the visit pleasant

I appreciate the positive feedback, but I notice the review provided is extremely brief. Here's the rewritten version: Excellent care provided.