Duncan Street Primary Care Centre

Couldn't handle a simple finger dressing request

A referral letter was provided for wound care management. However, the appointment did not include the dressing procedure itself, despite it being a straightforward task that would have taken minimal time to complete.

Easy booking and friendly reception staff

The practice offers excellent services that are straightforward to navigate and use for booking appointments. The reception team and clinical staff are welcoming and provide good quality care.

Receptionist was unhelpful and dismissive

The receptionist was unhelpful and displayed a rude manner.

Helpful receptionists make all the difference

I have been with this practice for over a decade and I believe it provides excellent care. The reception staff are consistently helpful and courteous, and I have never experienced any issues. I have remained a patient here despite the distance involved, as I have complete confidence in the service provided. Thank you for your dedication and commitment.

Front desk staff were dismissive and unhelpful

The poorest customer service experience I have encountered. I attended in the morning to complete registration for my child, despite having done so previously, only to find it had not been recorded in the system. The receptionist appeared disengaged and unwelcoming, and I found her manner to be dismissive and abrupt. I would strongly advise against recommending this practice.

Long wait and unhelpful advice given

Had to wait for an hour. Additionally, the issue wasn't resolved. I was simply advised to take a standard painkiller and felt that my concerns weren't properly addressed. Would not recommend.

Referred for scan but never heard back about results

I attended this practice regarding a health concern affecting my head. The clinician suggested there may be changes in my presentation and arranged a referral for specialist imaging. However, I did not receive any communication regarding the outcome of this investigation. I felt let down by the lack of follow-up. I was disappointed with my experience at this practice.

Practice dismisses multiple concerns in single appointments

There appear to be limited clinicians at this practice who demonstrate genuine concern and allocate sufficient time to patient care. For those with older relatives, attending appointments alongside them seems advisable. Without accompanying family members, the level of attention provided appears minimal, with patients receiving medication and being discharged without thorough engagement. Additionally, I was informed that only a single health concern can be discussed during each consultation. A respectful note to those healthcare professionals who adopt a dismissive approach towards their patients: the public funding that supports this service comes from taxpayer contributions.

Front desk failed to print my test results

The treatment I received fell short of expectations, and there were issues with administrative processes regarding my test results. I had to visit the doctor in person before obtaining all of my test documentation, which should have been available earlier. Additionally, I found the reception staff to be unhelpful and discourteous during my interactions. I would encourage others to carefully consider this practice before choosing to register.

Phone queues are frustratingly long and unhelpful

Calling the practice during morning hours or at any time can result in lengthy waits of around twenty minutes or longer before reaching someone. The reception team could be more accommodating, and their demeanor sometimes comes across as indifferent. A friend attended an appointment and was cleared by the medical professional within a few minutes, yet shortly after arriving home, she needed to seek urgent care at another facility and was subsequently admitted to hospital for the same concern that had just been assessed. This experience has left me with significant doubts about the practice's management and overall service quality, and I would hesitate to recommend it to others.

Easy to book appointments if you ring early

Excellent service overall. Scheduling appointments is straightforward when contacting the practice early in the day. While wait times can occasionally be lengthy, the team members are consistently professional and supportive.

Couldn't get appointment despite calling at opening time

When calling the surgery during morning opening hours, I found that appointments were not available and the staff interaction was disappointing, with a manner that felt unwelcoming and lacking in professionalism.