Dunelm Medical Practice

Family's been going there for years

Multiple generations of my family have been extremely pleased with this practice and the entire team. We have consistently received outstanding care, with the ability to secure appointments promptly when needed, and have always found the staff to be both compassionate and well-informed. Being a registered patient here feels like a genuine advantage.

Patient and compassionate care from start to finish

The clinician at our practice has consistently demonstrated patience and compassion towards me, my family members, and my relatives. We greatly appreciate their professionalism and kindness throughout our interactions.

Reliable practice despite the morning phone queues

I've never experienced any issues with this practice, and on the rare occasion when a member of reception staff seemed a bit curt, I understand that's understandable given the nature of the role. I do find the telephone system frustrating, particularly having to call at a specific time and then wait on hold, though I recognise this is likely a common experience across most practices.

Easy to book same-day appointments here

I have consistently had a positive experience at this practice. I am typically able to secure an appointment on the same day, and the team members are always welcoming and supportive. Even though I only visit once a year or so, each visit has been straightforward and hassle-free.

Receptionists don't listen to patient concerns

The reception staff appeared unhelpful and dismissive of concerns, often seeming to override clinical judgment. The practice has experienced frequent changes in GP personnel, which has been frustrating.

Phone lines get busy but staff are genuinely caring

During my visits to the practice, I have consistently had positive experiences. When attempting to book appointments by telephone, the lines tend to be quite congested, particularly during morning times. On one occasion, after spending a considerable amount of time in accident and emergency, I attended the surgery where my son received prompt attention. A follow-up call was made afterwards to check on his progress, which was a thoughtful gesture. The nursing staff I have interacted with have been considerate and approachable. The nurse practitioner demonstrated care and made the examination process straightforward and comfortable for my son. The reception team have been accommodating in rearranging my appointments to ensure I was able to attend important appointments. I appreciate the support provided throughout.

Friendly staff and a well-maintained clinic

Excellent team members. Welcoming and well-organised. Hygienic and properly looked after premises.

Repeated promises of referral never materialised

My child has experienced ongoing ear problems over the past two years, requiring multiple medications and clinic visits. On several occasions, we were advised that a specialist referral would be arranged if the prescribed treatments were unsuccessful. When we requested a follow-up appointment due to continued symptoms, we attended an alternative practice location as appointments were unavailable at our usual surgery. The clinician indicated they would send a referral letter immediately. However, several months passed without receiving an appointment, and when we contacted our regular practice, we discovered the referral had not been submitted. After expressing our intention to lodge a formal complaint, a procedure to clear the ear canal was arranged, with assurance that a specialist referral would follow if needed. When symptoms recurred and we attended another appointment, we were told the condition would need to be managed long-term. During this visit, we raised concerns about hearing difficulties, but were told there were no hearing problems despite no formal assessment being conducted. Additional ear drops were prescribed, which provided temporary relief, but the original issue has returned. We are currently awaiting a call from the practice this morning to discuss next steps and determine what action we will pursue going forward.