Dyneley House Surgery

Receptionist's quick callback made all the difference

I was visiting the area when my young child developed an uncomfortable rash across their body. I attempted to arrange appointments at several local medical practices without success. One surgery responded to my call within an hour, asked me to provide a photograph of the rash, and was able to see my child within half an hour. The reception staff member was warm and supportive, and the clinician was thorough and patient, leaving us feeling much more reassured. I'm very grateful for their exceptional service and willingness to go the extra mile, which has genuinely restored my confidence in the local healthcare system.

Call back system got me seen within the hour

I recently experienced concerns with a wound on my ankle that I believed might have become infected. I contacted the practice and was informed that phone lines had considerable wait times, though they offered a Call Back option to contact me at the earliest opportunity. I received a return call within an hour, during which I described my situation and was promptly offered an appointment within the following 45 minutes. The appointment was scheduled for 1500. I arrived at 1450 and departed by 1508 with a medicated dressing applied and an additional dressing provided for future changes, along with a follow-up appointment arranged for two days later to monitor my recovery. The service exceeded my expectations. I am aware of various accounts regarding other practices in my locality, but this surgery has consistently provided reliable care. Thank you

Friendly reception made the visit pleasant

Excellent experience with the practice and team members.

Receptionist quickly arranged my blood test appointment

Called the surgery earlier today and found the receptionist to be extremely accommodating. I required a blood test and was able to secure an appointment very quickly, with directions provided to the local hospital. The appointment was arranged efficiently, and I was able to complete the procedure and leave within a short timeframe of the booking being made. The service provided was excellent, and I appreciated the support from both the reception team and the phlebotomy staff at the hospital.

Quick callback and prompt face-to-face appointment

Contacted the surgery early on a weekday morning and received a callback within half an hour. Had an in-person appointment and was back home before mid-morning. Excellent service delivery. This practice

Easy to reach and genuinely responsive care

My recent visits to the practice, along with previous appointments, have been excellent. The convenience of reaching out to medical staff, the quality of care provided, and the subsequent follow-up support have all been outstanding. All processes are handled efficiently and without delay. I recognise that the entire team are clearly putting in considerable effort during challenging circumstances. I am very grateful.

Practice has lost its way over time

The practice's reputation for excellence appears to have diminished significantly over time.

Unable to reach practice while travelling abroad

Unable to reach the practice by phone or fax while a clinician was away. This resulted in difficulty obtaining assistance while abroad.

Appointment cancelled without proper medication support

The practice discontinued my medication without explanation, which caused me significant concern given the potential risks involved. Additionally, I was asked to schedule an appointment that was subsequently cancelled, leaving me without access to necessary support over the weekend and resulting in difficult symptoms. I found this experience to be poorly managed and frustrating.

Quick response when my practice wasn't available

I became unwell during a holiday and was unable to reach my regular practice until the following day. A local medical centre accepted me as a temporary patient, and a clinician promptly called me back and arranged a prescription. The service was remarkably efficient and well-organised. I'm very grateful for their help.

Friendly reception staff made the visit pleasant

A satisfactory medical practice