Dysart Surgery

Nurse Allison was a Pro at My Checkup

The reception team displayed exceptional courtesy and were incredibly supportive. The online appointment booking platform is remarkably efficient and user-friendly. Nurse Allison demonstrated outstanding professionalism and meticulous care during my consultation. Dr Hoare is an outstanding general practitioner. The entire staff was welcoming, and the overall service was truly exceptional. Much appreciation.

Sally made my medical visit stress-free

Outstanding experience. The medical professionals are exceptional, demonstrating genuine compassion and expertise. The front desk and administrative team are incredibly supportive. Sally is simply outstanding.

Rude Receptionist Ruins Patient Experience

The medical practice has some commendable doctors and generally reasonable appointment availability. However, one receptionist stands out as particularly problematic - she's consistently discourteous, interrupts patients, and seems eager to end calls quickly. Her manner is so off-putting that patients anticipate communication difficulties and often need to redial hoping for a more helpful colleague, though other reception staff are indeed pleasant. Obtaining repeat prescriptions recently became an absurd process. We encountered the stereotypical bureaucratic "computer says no" response. When we inquired about the correct email for prescription requests, the staff were unhelpfully evasive and refused to provide clear guidance. There appears to be an unexplained preference for Pheonix Pharmacy on Westmorland road, despite our repeated requests to use our preferred pharmacy. In a recent incident, they bizarrely split a single repeat prescription between two different pharmacies. They seem indifferent to the inconvenience this causes, particularly for my husband who is recovering from cancer and finds traveling to Pheonix challenging. While waiting at Pheonix, I overheard another patient voicing identical frustrations.

Quick and helpful online doctor visit

Today, I utilized the econsult platform to address a health concern. Despite my initial hesitation about using this digital service, I was genuinely surprised by the experience. A physician contacted me within a mere ten minutes. They were incredibly supportive and swiftly issued a prescription that I could collect from the local pharmacy right away. My sincere appreciation goes out to the team.

Nightmare Scheduling at This Clinic

Appalling customer service that's so frustrating, it could potentially cause more stress-related health issues than it resolves.

Rushed Pharmacist Ignored My Medication Concerns

I requested a doctor's appointment to address missing medications in my re-prescription, but was directed to the pharmacist for assistance. During a phone consultation weeks later, I attempted to clarify the prescription medication discrepancy. Unfortunately, the pharmacist was extremely rushed, completely disregarding my concerns about missing medicines and the distinctions between the NHS and MyChart apps. As a result, I'm back where I started, with no resolution to my medication issue. I'm thoroughly frustrated and dissatisfied with the entire process.

Frustrating Online Booking Limitations on Weekends

Why does this medical practice disable e-consultation booking during weekends, yet permit appointment scheduling after 6:30pm on a Sunday! The online appointment system should remain accessible 24/7, since it's digital and no actual staff member processes these requests until the next business day. This is simply another illustration of the current dysfunctional state of our National Health Service.

Unhelpful Receptionist Ruined My Healthcare Experience

When I sought a repeat prescription, the receptionist's dismissive reply was, "Can't you just purchase it without a prescription?" My frustrated retort: If I could obtain the medication over the counter, I wouldn't be constantly contacting the practice. Subpar customer service... Competent medical professionals. I'm switching healthcare providers this week. Steer clear if you can.

Ear Infection Consultation Went Nowhere Fast

I attempted to seek medical advice online regarding my ear infection, but the system ultimately informed me it couldn't provide assistance. The consultation process concluded by recommending I schedule an in-person appointment. When I tried to book said appointment through their online platform, I was informed no availability existed. What an absolute nightmare! I'm genuinely worried my condition might deteriorate further!

Ruth's Kindness Made My Day

I recently concluded a telephone conversation with RUTH, a receptionist at this medical facility. Her exceptional customer service and genuine desire to assist were truly impressive. I want to express my sincere appreciation to RUTH and her colleagues for their remarkable helpfulness.

Rushed First Visit, Better Second Time Around

[week 41] Dr. J. Hart appears somewhat rushed. Not advisable for individuals with intricate medical backgrounds seeking thorough care. [week 44] Updating my prior comment, our most recent consultation was significantly more relaxed and constructive, with substantially more comprehensive dialogue and attentiveness. Hopeful for continued positive trajectory. As an additional observation: Dr. Elizabeth de Cothi comes highly endorsed, offering a deeply personalized and conventional approach that reflects genuine wisdom and professional depth. It's unfortunate that contemporary medical practitioners are increasingly constrained by time-based economic pressures, which ultimately detract from the fundamental medical principle of holistic patient care and healing. Overall, genuinely satisfied with the evident enhancements.

Mixed Feelings

[ week 41] Dr. J. Hart seems to be a bit in a hurry. (PLEASE READ UPDATE) Would not recommend her for patience with complex medical history. [week 44] Update to my previous post, our latest appointment was much more relaxed and pleasant, way more information was exchanged and taken on board. hope it keeps improving. As a side note: Dr. Elizabeth de Cothi highly recommended, a very personal & traditional touch, showing wisdom and experience. It is a shame that the new generation of Doctors are being forced to work to time restraints to maximise profits rather than to listen and heal the patient's body and mind. Overall very pleased with the improvements indeed.

Frustrating online scheduling system

Impossible to schedule consultations!

Prescription Forgotten on Receptionist's Desk

I was utterly stunned when I visited the pharmacy on Tuesday the 15th to pick up my recurring medication, only to discover that my prescription, which had been signed on October 10th, was still languishing in a tray and not forwarded to the chemist. As a diabetic, I found this oversight completely unacceptable. The receptionist's behavior is tarnishing the practice's reputation, as front desk staff are the face of the service and her attitude was far from professional. She seemed completely indifferent to the situation and didn't even offer a simple apology. In stark contrast, the doctors are exemplary - professional, respectful, and compassionate. It's frustrating that such excellent medical care might be overshadowed by poor administrative handling. Why should a practice with such high-quality medical professionals have to endure negative feedback due to front office incompetence?

Worst Customer Support Ever

Terrible customer experience, steer clear of this place.

Quick appointments and friendly staff

My overall impression of the medical practice is quite positive, with appointment availability being consistently convenient. While certain doctors may have extended waiting periods, I would appreciate more proactive communication from the front desk about potential delays. The current facility is somewhat cramped, but their plans to relocate suggest potential improvements to the patient experience in the future.

Urgent Appointment Turned Frustrating Mess

I comprehend that services are stretched thin, but securing an appointment has become nearly impossible. The online econsult system for 'urgent appointments' redirects you to call, and when I did, I was abruptly disconnected by reception and instructed to await an econsult response. Despite an urgent appointment request meant to be fulfilled within 72 hours, I was scheduled a week later, contradicting the econsult's assessment of symptom urgency. Remarkably, they continue registering new patients, which bewilders me since they're clearly overwhelmed by their current patient load. Comparing this to my last appointment three years ago, the service quality has dramatically declined. With additional patients being accepted without expanding appointment availability, I'm concerned the service will deteriorate even further, which is genuinely disheartening.

Morning flight was a total letdown

Delayed, Prejudiced, and Exhausted.

Dysart Surgery: Caring Doctors Who Really Listen

Dysart stands out as the top medical practice I've ever been a patient with. The physicians are exceptionally skilled and demonstrate genuine empathy and kindness. The front desk team is incredibly supportive and typically manage to arrange urgent consultations with ease.

Unhelpful Receptionist Dismissed My Concerns

I recently attempted to reschedule my appointment due to worsening symptoms after an econsult, but the receptionist was completely uninterested and dismissive. She repeatedly cut me off and rushed to end the call, insisting I wait for the econsult response. When I asked about potentially needing emergency care, her response was coldly detached, simply stating it was "entirely up to me" with no genuine concern. In a medical setting, I expect staff to demonstrate at least a basic level of empathy towards patients. This particular receptionist seemed disengaged, with her tone and attitude making it clear she was just mechanically performing a job for a paycheck, without any real care for patient well-being. The entire interaction was incredibly frustrating and unprofessional. I cannot in good conscience recommend this practice to anyone seeking compassionate healthcare support.