Dysart Surgery

Ignored for Weeks with a Painful Lump

Very DISTRESSING encounter - the reception staff COMPLETELY DISREGARDS individuals like myself. I've been waiting three weeks just to be registered, having submitted all necessary paperwork, and it appears my documents have been carelessly discarded. I've made countless phone calls, yet no one is willing to assist me in locating the documents I submitted weeks ago. It's as if I'm completely invisible, treated like I don't matter as a human being. I'm dealing with a painful, infected lump related to women's health issues, and the reception merely promises to investigate my missing documents, but absolutely nothing has been resolved. I remain in limbo, with no callbacks despite their assurances. The entire situation is INCREDIBLY DISHEARTENING. I feel utterly abandoned with my medical concern, which is profoundly depressing. My health is deteriorating, and the overwhelming sense is that nobody genuinely cares about my well-being. The emotional and physical toll is immense, leaving me feeling completely helpless and forgotten.

Frustrating wait for a phone call

Extremely lengthy hold periods when attempting to schedule a phone consultation. Disappointing service experience resulting in a negative assessment.

Adele Made My Quick Blood Test Painless

Super streamlined process for my scheduled blood draw. The nurse, I believe her name was Adele, was exceptional at helping me feel relaxed during a typically stressful situation and skillfully drew my blood with ease, unlike previous experiences I've had. My wait time was minimal, around half a minute, before being seen. I'd absolutely suggest this location for blood tests, particularly because of their outstanding personnel.

Terrible Morning Wait on Customer Service Line

Rang up early in the day and got stuck waiting on hold for half an hour. It seemed like either another caller was getting complex medical assistance or the staff member handling the line was completely disengaged and uninterested in helping.

Rude Receptionist Made Me Feel Unwelcome

Felt unfairly treated at reception, seemingly due to my ethnic background. Absolutely unacceptable behavior.

Nurse Made My Hospital Stay Comforting

Sister Allison demonstrated remarkable compassion and kindness during our interaction.

Frustrating Morning at Dysart Surgery

Today, I visited Dysart Surgery seeking medical assistance due to severe abdominal discomfort. At the front desk, I was directed to book my appointment online, so I proceeded with an e-consultation. However, after completing the online process, I was unexpectedly instructed to telephone the practice. When I called, I encountered a receptionist whose demeanor was extremely unprofessional. She was condescending and critical, scolding me for struggling with the online booking system and attempting to patronizingly "educate" me about the process. Ironically, her own attempt to demonstrate the booking method resulted in the same unsuccessful outcome. When I confronted her about her inappropriate attitude, she offered a perfunctory apology and attempted to justify her behavior by citing limited appointment availability. Her conduct was entirely unacceptable and displayed a serious lack of professional courtesy and empathy towards a patient seeking medical help.

Caring doctors who truly listen and help

The medical staff at this practice are truly exceptional - I've had the pleasure of consulting with most of the general practitioners, such as Dr Ryba, Dr Hart, and Dr Criddle, and they are all incredibly compassionate and dedicated to delivering top-notch care despite difficult conditions. The thought of relocating and having to find a new practice fills me with dread.

Caring Team Helped My Mother Perfectly

The healthcare professionals at Dysart are truly exceptional! My mother, as a patient, consistently speaks highly of the doctors, nurses, clinical pharmacists, and welcoming front desk staff. Serving as my mother's medical advocate due to her language barriers, I've found the team to be incredibly responsive to any email inquiries I've sent, which provides great peace of mind. Both my mother and I firmly believe we've been treated with the utmost dignity and kindness throughout our interactions. We wholeheartedly endorse this medical practice and would enthusiastically recommend them to others.

Dr Smith's Thorough Care Helped Me

Dr Frankie Smith and the administrative team at Dysart Surgery are exceptionally kind and supportive. Dr Smith demonstrates remarkable professionalism and compassion. She has engaged me in comprehensive discussions to thoroughly understand my medical concerns and has consistently ensured timely follow-up on my case. I am truly grateful. I wholeheartedly endorse this practice!

Frustrating Phone Call Struggles at Doctor's Office

I'm awarding two stars solely because the physician is incredibly competent and provided excellent assistance. However, the administrative staff is utterly unprofessional! I've been attempting to schedule an urgent medication consultation for over a week, and each time I call, they disconnect after making me wait and explain my situation for 10 minutes. I'm planning to visit the office in person soon to see if I can resolve this, otherwise I'll seriously consider switching to a different medical practice.

Midwife, GP, or Econsult Confusion

Absolutely worthless service. I simply required a completed MatB1 form to document my maternity leave in my company's system. I used econsult, which claimed my certificate was ready for pickup. Upon arrival, the receptionist informed me it wasn't available and couldn't be processed, insisting it must be done by a midwife. If that's the case, why wasn't I informed during the econsult? I then contacted my midwife, who explicitly stated I could obtain it from my GP! I explained to the receptionist that I might breach my company's policy if I don't receive the certificate this week, and she callously responded, 'it doesn't matter'. Of course it doesn't matter to her - my stress and potential loss of maternity leave are completely irrelevant! She's simply occupying a position, wasting the tax money I've contributed to her salary! I learned her name is Michelle, and I'm determined to expose those who provide such appalling customer service!

Rude Receptionist Hung Up Three Times

I've encountered the most unprofessional receptionist behavior imaginable, and this isn't a new experience for me. This morning around 11:55 a.m., I attempted to schedule an appointment for my sick baby, who has been unwell for over a month and missed a previous follow-up. From the moment the phone was answered, the receptionist's tone was noticeably irritated, aggressively questioning why we had delayed so long. To make matters worse, she hung up on me three separate times, even when my partner tried calling. I'm left wondering how individuals with such blatant disrespect and coldness can be employed in public service roles. Consider the emotional state of patients: when someone is dealing with medical stress, the last thing they need is to be confronted with unnecessary hostility and harsh questioning. While I've never had issues with the medical staff, the receptionists consistently demonstrate a shocking lack of compassion and professionalism.

Quick and smooth surgery today

I'm puzzled by the low ratings because my experience was quite positive. I managed to secure a same-day appointment, which might just be a stroke of good fortune 😅

Mixed care at this medical center

The reception team is quite commendable, with about 70% delivering excellent service. However, the medical staff is less impressive, with only around 40% demonstrating genuine professionalism. Your experience largely depends on chance - if fortune smiles upon you, you might secure an appointment with a competent physician. Otherwise, prepare for disappointment and frustration.

Michelle Made My Surgery Experience Smooth

Can't comprehend why this medical facility has received only a middling rating when they've been wonderfully supportive to my entire family for over a quarter-century. The receptionist Michelle is truly exceptional and stands out as an incredible asset to their team.

Compassionate Nurse Helped Me Through My Needle Phobia

I visited the Dysart clinic for a blood draw and shared my needle anxiety with the nurse, Adele. She was incredibly compassionate, continuously talking to me during the procedure, which helped me remain calm. Thanks to her gentle approach, I barely noticed the needle's insertion.

Compassionate Doctor Put My Son at Ease

The physician demonstrated exceptional compassion and attentiveness during my son's visit. She skillfully put him at ease, which significantly improved our interaction. An outstanding medical professional providing top-notch care. The front desk staff were equally supportive and friendly. Highly appreciative of the entire experience.

Smooth Procedure with Friendly Staff

Fantastic medical procedure performed by a skilled surgical team, complemented by the outstanding front desk service from Angie 👏

Worst Medical Office I've Ever Visited

Medical staff completely unprofessional. Front desk personnel hostile and unwelcoming. The entire practice lacks basic competence. Absolutely worthless establishment. Less functionality than a simple digging tool.