Dysart Surgery

Disappointing Change at My Trusted Medical Practice

This was previously a wonderful medical practice with exceptional personnel. I had depended on them due to my ongoing health challenges. I was utterly stunned during my recent visit, as the experience felt completely impersonal and mechanized! Deeply disappointed and distressed.

Frustrating Online Consult During Open Hours

I cannot comprehend the logic behind their ECONSULT service - essentially an online web form - displaying a pop-up stating "Your surgery is now closed. Please come back when the surgery is open". Can someone explain why an ONLINE WEB FORM needs to adhere to surgery operating hours? And the surgery is actually open!! Getting through to Dysart by phone is practically impossible... my minimum wait time has consistently exceeded 10 minutes on every attempt. I've been a patient here for 6 years now.... Monday 14-Jun-2021 at 8:28am - the surgery is genuinely open, but the online consult form is "closed". It's been 17 minutes and 50 seconds of hearing "We are sorry for the delay. Our surgery lines are busy. Please wait and we will connect you as soon as possible." - A message I've been hearing for the last 6 years.

Reliable local doctors through the years

I've been a patient at this medical practice for an extended period. Throughout that time, they've consistently provided top-notch care, even while managing significant workload challenges.

Receptionist's Kindness Shines During Busy Day

The front desk staff truly goes above and beyond, demonstrating incredible dedication during this challenging period. Being a receptionist is no simple task, with constant demands and activities swirling all around.

Smooth care through my pregnancy and pandemic

I've been a patient at this medical practice for approximately three years, and I've experienced no issues, even throughout the pandemic. In 2020, I gave birth, and the pediatric doctors are exceptional. I consistently secure timely appointments for both myself and my child, and their online consultation service meets my needs perfectly. Prescription processing and telephone consultations are also prompt and efficient.

Worst flight of my life at midnight

Utterly futile. No chance. Completely pointless. Might as well give up now.

Unhelpful and Rude Staff Ruined My Day

Completely let down by the employees. They were unhelpful and consistently displayed an unpleasant attitude.

Terrible customer service at airport check-in

Extremely disappointing encounter - absolute zero satisfaction. The entire situation was completely unacceptable from start to finish. I cannot emphasize enough how terrible this experience was, and I would strongly advise anyone to avoid this service or product at all costs. Total waste of time and money, with no redeeming qualities whatsoever.

Frustrating Surgery with Disorganized Staff

Extremely disorganized surgical process. Every team member seems to approach tasks differently, leading to inconsistent practices. Poor interdepartmental communication is evident, and patients are burdened with an overwhelming and redundant paperwork load.

Long Wait for Simple Check-In

Absolutely absurd delay just to interact with the front desk staff! The menu navigation itself is slow, taking around 20 seconds, but the initial waiting period feels even longer.

Terrible Reception Lady Ruined My Doctor's Visit

The sole receptionist at this location is utterly incompetent! She consistently fails to handle tasks effectively and creates unnecessary communication delays. Her demeanor is extremely discourteous and lacks any semblance of professional conduct. I'm seriously considering switching healthcare providers. Anyone reading this should steer clear of this medical practice - they will only squander your precious time and energy.

Frustrating Registration Runaround

I was required to complete several registration documents and submit them, only to be subsequently asked to fill out an additional form. Then, I was informed that my registration was impossible due to my location... despite them already being aware of this beforehand??? It's painfully obvious that their process lacks any logical reasoning. Appreciate the completely unnecessary time drain.

Friendly Team Made My Dental Visit Easy

Consistently professional and delightful, encompassing both the front desk personnel and medical professionals.

Friendly Staff at Busy Medical Practice

The medical staff, including physicians and nursing personnel, are top-notch, and I'm impressed by how well the front desk team manages despite the clinic being extremely busy and overloaded with patients.

Long Waits, But Caring Staff

The medical team, including physicians, nursing personnel, and administrative staff, demonstrate remarkable commitment to patient well-being and strive admirably to manage their substantial professional responsibilities. The quality of treatment provided is truly top-notch. However, scheduling consultations presents a significant challenge, with appointment dates frequently postponed several weeks into the future. Regarding telephone communication, I frequently find myself abandoning attempts to connect and instead opt to visit the clinic directly, as this approach proves more expedient.

Sheryl Made My Medical Visit Miserable

The reception team is absolutely terrible, displaying a complete lack of empathy and professionalism towards patients. Their interactions are dismissive and unhelpful, with an attitude that seems indifferent to patient needs. I strongly recommend a complete overhaul of the reception staff, particularly singling out Sheryl, and a comprehensive redesign of the current appointment scheduling system, which is entirely ineffective.

Frustrating mix-up at the doctor's office

After arranging childcare, I went to my medical appointment only to be informed that I had supposedly cancelled it. The receptionist blamed me for allegedly cancelling online, refusing to acknowledge any potential system malfunction. They simply deflected responsibility, leaving me frustrated and my time completely squandered.

Terrible customer service at front desk

The front desk staff were discourteous, and I found their unprofessional phone manner completely unwarranted and disrespectful.

Friendly doctor who knows her stuff

Dr Hoare stands out as the most accessible and friendly physician I've encountered. She consistently provides excellent guidance and demonstrates clear medical expertise. Despite working part-time, I can typically secure a consultation if I plan ahead and book early. While the medical center's infrastructure appears somewhat antiquated, the staff effectively compensates for the physical limitations of the facility.

Frustrating Booking Nightmare at 8am

Utterly terrible booking process that requires endless morning phone calls with no queue system. After relentlessly redialing and finally connecting around 9:30, you're simply instructed to repeat the entire frustrating ordeal and call back the next morning at 8am.