Dysart Surgery
Average! (84 reviews)
Average! (84 reviews)
Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. Medical professionals consistently receive praise for their clinical expertise, compassion, and accessibility, with patients noting responsive care and genuine attentiveness during consultations. However, reception and administrative services present considerable challenges, with recurring complaints about difficult appointment access, lengthy phone waiting times, and inconsistent courtesy from front desk staff. Prescription processing delays and disorganised administrative procedures are frequently cited concerns, particularly affecting patients with chronic conditions requiring timely medication management.
The booking experience emerges as a major pain point, with patients describing the appointment system as frustrating and complicated, involving multiple phone calls and unclear processes. Phone communication difficulties are especially problematic, with reports of long hold times, disconnections, and staff displaying dismissive attitudes. While some patients praise individual reception team members for their helpfulness and professionalism, others describe encounters marked by lack of empathy and unhelpful responses to patient inquiries.
Online services including e-consultations and appointment booking platforms receive mixed feedback, with some patients finding them efficient and responsive, whilst others encounter technical issues and confusing navigation. The practice appears to struggle with capacity management, with several patients noting that despite accepting new registrations, appointment availability remains severely constrained. Long-term patients tend to report more positive experiences, suggesting service consistency may have declined or that workload pressures are affecting current operations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. Medical professionals consistently receive praise for their clinical expertise, compassion, and accessibility, with patients noting responsive care and genuine attentiveness during consultations. However, reception and administrative services present considerable challenges, with recurring complaints about difficult appointment access, lengthy phone waiting times, and inconsistent courtesy from front desk staff. Prescription processing delays and disorganised administrative procedures are frequently cited concerns, particularly affecting patients with chronic conditions requiring timely medication management.
The booking experience emerges as a major pain point, with patients describing the appointment system as frustrating and complicated, involving multiple phone calls and unclear processes. Phone communication difficulties are especially problematic, with reports of long hold times, disconnections, and staff displaying dismissive attitudes. While some patients praise individual reception team members for their helpfulness and professionalism, others describe encounters marked by lack of empathy and unhelpful responses to patient inquiries.
Online services including e-consultations and appointment booking platforms receive mixed feedback, with some patients finding them efficient and responsive, whilst others encounter technical issues and confusing navigation. The practice appears to struggle with capacity management, with several patients noting that despite accepting new registrations, appointment availability remains severely constrained. Long-term patients tend to report more positive experiences, suggesting service consistency may have declined or that workload pressures are affecting current operations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Laura Y.
8 years ago
Average!
Frustrating Booking Nightmare at 8am
Utterly terrible booking process that requires endless morning phone calls with no queue system. After relentlessly redialing and finally connecting around 9:30, you're simply instructed to repeat the entire frustrating ordeal and call back the next morning at 8am.
Rob M.
9 years ago
Excellent!
Always Feel Cared for at This Practice
The medical team here consistently impresses me with their warm demeanor and high level of professional expertise.
Anni D.
9 years ago
Average!
Mixed feelings about my local clinic
Despite the unwelcoming front desk staff and persistent difficulty reaching anyone by phone, the medical practice itself is satisfactory. Consultations generally start as scheduled, and patients can typically secure an appointment without excessive waiting if the need is urgent.
Adrian A.
13 years ago
Average!
Friendly Staff at Busy Family Doctor's Office
I take issue with the critique from the prior reviewer. Certainly, scheduling can be challenging, but that's a universal healthcare experience. Fortunately, my visits are infrequent, primarily related to my children's needs. However, I find the front desk staff perfectly pleasant. My experience is that if you approach them courteously, they reciprocate that courtesy. Moreover, the physicians are consistently supportive and understanding. On balance, I believe they provide a commendable service.